Page 64 – Support | Kriesi.at – Premium WordPress Themes

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December 20, 2020 at 5:29 pm in reply to: Few problems #1268798

Victoria
Inactive Moderator

Hi ivanmne,

Well, you can edit the files in the parent theme but it’s not recommended.

I strongly recommend using a child theme.

Best regards,
Victoria

December 20, 2020 at 5:27 pm in reply to: Adding an extra class to a button #1268797

Victoria
Inactive Moderator

Hi navindesigns,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

December 20, 2020 at 5:22 pm in reply to: License Purchase – Multisite #1268796

Victoria
Inactive Moderator

Hi Leo,

Here are the docs for you:

Theme Registration

If you need further assistance please let us know.
Best regards,
Victoria

December 20, 2020 at 5:17 pm in reply to: Sharing article to Facebook Personal Message #1268795

Victoria
Inactive Moderator

Hey wtechgr,

Thank you for bringing this up. I will ask our devs to have a look.

Best regards,
Victoria

December 20, 2020 at 5:13 pm in reply to: multiple lines in Image caption #1268793

Victoria
Inactive Moderator

Hi kimoribj,

We need to see the actual css and html to be able to propose a solution for you. Please get back to us when you get the website to some testing server.

Best regards,
Victoria

December 20, 2020 at 5:12 pm in reply to: Demo Import Not Working #1268792

Victoria
Inactive Moderator

Hi rickyw2,

Some hosting providers have secure PHP options activated.
These advanced settings will probably need to be looked at by your web host,
if “allow_url_fopen, “allow_url_include” and “register_globals” are “off” try turning these “on”.

Best regards,
Victoria

December 20, 2020 at 5:08 pm in reply to: Mobile menu not visible #1268791

Victoria
Inactive Moderator

Hi all,

Please have a look at the following thread:

WP update 5.6 – Submenu Sticky and Mobile Menu not working

If you need further assistance please let us know.

Best regards,
Victoria

December 20, 2020 at 5:07 pm in reply to: constant white area behind navigation (header) #1268790

Victoria
Inactive Moderator

Hi PGerousse13,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

December 20, 2020 at 5:06 pm in reply to: Avia editor #1268789

Victoria
Inactive Moderator

Hi Marta,

Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

Best regards,
Victoria

December 20, 2020 at 5:04 pm in reply to: masonary galary disable grayscale on mobile version #1268788

Victoria
Inactive Moderator

Hi Sirpa,

I can see the bypass page but the page with the issue is requesting a login.

Best regards,
Victoria

December 20, 2020 at 5:02 pm in reply to: Nameing Hotspots #1268787

Victoria
Inactive Moderator

Hi Colin,

I will forward it a feature request but it will not be added in the next release, it might take a while till it’s implemented.

If you need further assistance please let us know.
Best regards,
Victoria

December 20, 2020 at 5:01 pm in reply to: product page incomplete #1268785

Victoria
Inactive Moderator

Hey jm-trachten,

Please have a look at the following thread:
https://kriesi.at/support/topic/no-products-found-which-match-your-selection-5/#post-1231558

If you need further assistance please let us know.

Best regards,
Victoria

December 20, 2020 at 4:53 pm in reply to: Enfold picture or page link opens wrong page #1268784

Victoria
Inactive Moderator

Hi bwe9604,

Can you please tell us how to reproduce the issue step by step?

Best regards,
Victoria

December 20, 2020 at 4:51 pm in reply to: WordPress Website Public Facing Content Not Matching Admin View #1268782

Victoria
Inactive Moderator

Hi szimmerdesign76,

Do you need any more help here or can we close this ticket?

Best regards,
Victoria

December 20, 2020 at 4:50 pm in reply to: Top navigation gap with lower level navigation #1268781

Victoria
Inactive Moderator

Hey Fadi,

Best regards,
Victoria

December 19, 2020 at 10:54 am in reply to: Blog and portfolio pagination doesn´t work. #1268596

Victoria
Inactive Moderator

Hi DanielNikolic,

Please open a new ticket for your problem. Provide us admin access to have a deeper look into the issue, as well as precise links where we can see the issue. Screenshots highlighting what’s going on would help a lot (imgur.com, dropbox).

Best regards,
Victoria

December 19, 2020 at 10:47 am in reply to: blurred images #1268595

Victoria
Inactive Moderator

Hey jelle,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

December 19, 2020 at 10:45 am in reply to: Change fourth containers (25%) to halves (50%) for certain screen resolutions? #1268594
Victoria
Inactive Moderator
Hey fusionxs,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (min-width: 768px) and (max-width: 1600px) {
	#top #wrap_all #csia .av_one_fourth {
		width: 47%;
		display: block;
		min-height: 520px;
		margin-left: 10px;
		margin-bottom: 10px;
	}

	#top #wrap_all #csia .flex_column_table {
		display: block;
		table-layout: initial;
	}
}
```
If you need further assistance please let us know.

Best regards,
Victoria
December 19, 2020 at 10:29 am in reply to: Shop category shows different layout #1268593

Victoria
Inactive Moderator

Hey mrsecommerce,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

December 19, 2020 at 10:28 am in reply to: Contact form question #1268591

Victoria
Inactive Moderator

Hey ivancg,

Maybe this thread can help you:

change "from" in the contact form

If you need further assistance please let us know.
Best regards,
Victoria

December 18, 2020 at 11:54 pm in reply to: Change Woocommerce price to 'request a quote' #1268519

Victoria
Inactive Moderator

Hey jannnnnneke,

Here is a plugin that might do what you need:

Request a Quote for WooCommerce

woocommerce.com/products/request-a-quote-plugin-for-<a href="https://automattic.pxf.io/y2XdbN/" target="_blank" rel="nofollow">woocommerce</a>/embed/#?secret=OIiWSJPICj" data-secret="OIiWSJPICj" width="600" height="338" title="“Request a Quote for <a href="https://automattic.pxf.io/y2XdbN/" target="_blank" rel="nofollow">WooCommerce</a>” — <a href="https://automattic.pxf.io/y2XdbN/" target="_blank" rel="nofollow">WooCommerce</a>" frameborder="0" marginwidth="0" marginheight="0" scrolling="no">

If you need further assistance please let us know.
Best regards,
Victoria

December 18, 2020 at 11:52 pm in reply to: Contact Form Salesforce Integration #1268517

Victoria
Inactive Moderator

Hey paracogas,

You will need to use a plugin like this one:

Gravity Forms Salesforce

If you need further assistance please let us know.
Best regards,
Victoria

December 18, 2020 at 11:50 pm in reply to: Few problems #1268515

Victoria
Inactive Moderator

Hey ivancg,

Please have a look at the following thread:
https://kriesi.at/support/topic/changing-h3-html-tags-in-enfold-child/

Could you please give us a link to your website, we need more context to be able to help you.

If you need further assistance please let us know.

Best regards,
Victoria

December 18, 2020 at 11:48 pm in reply to: WPML flag in menu link to external url working only on homepage? #1268514

Victoria
Inactive Moderator

Hey ariane1001,

I did not see the Chinese flag on other pages. Are you hiding it or removed it?

Best regards,
Victoria

December 18, 2020 at 11:44 pm in reply to: Hide mega menu column title in mobile menu #1268512

Victoria
Inactive Moderator

Hi acuinlbc,

Well, hiding them is not an option since they help to open the submenu, and changing the menu logic is out of the scope that we provide here. You might want to hire a freelancer to do it for you if it’s really important.

Best regards,
Victoria

December 18, 2020 at 11:40 pm in reply to: One Page Scroll – wrong menu item highlighted #1268511

Victoria
Inactive Moderator

Hi ewingmh,

What if you give the id of pricing to the section it is in, not the text block?

Best regards,
Victoria

December 18, 2020 at 11:06 pm in reply to: Header, slide show element and border colors #1268506

Victoria
Inactive Moderator

Hey frammies,

Best regards,
Victoria

December 18, 2020 at 11:03 pm in reply to: Image with Hotspot Popupcall #1268505

Victoria
Inactive Moderator

Hey csglta,

Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

December 18, 2020 at 11:00 pm in reply to: Show single product / product parameter #1268504

Victoria
Inactive Moderator

Hey WeigutZull,

Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

December 18, 2020 at 10:58 pm in reply to: Adding an extra class to a button #1268503

Victoria
Inactive Moderator

Hi navindesigns,

https://share.getcloudapp.com/P8umQ0vp I on ly see these buttons. Did you hide that button?

Best regards,
Victoria
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Viewing 30 posts - 1,891 through 1,920 (of 38,331 total)

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