Page 4 – Support | Kriesi.at – Premium WordPress Themes

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March 16, 2021 at 5:41 pm in reply to: mfp-title lightbox images #1288577

Victoria
Inactive Moderator

Hi rob2701,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

March 16, 2021 at 5:37 pm in reply to: Enfold Grid Search #1288575

Victoria
Inactive Moderator

Hey Jason,

Please have a look at the following thread:

How i can add image to template-archive.php

If you need further assistance please let us know.

Best regards,
Victoria

March 16, 2021 at 5:35 pm in reply to: Sticky Sidebar Widgets #1288574

Victoria
Inactive Moderator

Hey allespalettibystefan,

Please have a look at the following thread:

Position: Sticky Sidebar

If you need further assistance please let us know.

Best regards,
Victoria

March 16, 2021 at 5:32 pm in reply to: Icon font manager will not import fontello icon pack #1288571

Victoria
Inactive Moderator

Hey Andrea,

Best regards,
Victoria

March 13, 2021 at 2:56 pm in reply to: Non editable input fields #1288012

Victoria
Inactive Moderator

Hi dillionline,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

March 13, 2021 at 2:55 pm in reply to: margins of sections (blank spaces) #1288010

Victoria
Inactive Moderator

Hi aledelpu,

I know you do :)

But can you please overwrite it over FTP? In case, some files did not update properly.

Best regards,
Victoria

March 13, 2021 at 2:54 pm in reply to: DSG-VO und Youtube (GDPR and Youtube) #1288008

Victoria
Inactive Moderator

Hi werbeagenturlauf,

We can close the ticket for you :)

Glad we could help.

Best regards,
Victoria

March 13, 2021 at 2:52 pm in reply to: Update Enfold from version 2.01 to 4.8? #1288007

Victoria
Inactive Moderator

Hi mitchellR,

Here are the docs for you:

Theme Registration

If you need further assistance please let us know.
Best regards,
Victoria

March 13, 2021 at 2:51 pm in reply to: Menu comment : Changer home (anglais) par Casa (Italien) #1288006

Victoria
Inactive Moderator

Hi Kidbert6,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

March 13, 2021 at 2:50 pm in reply to: Accordion customization continued – one small additional correction #1288005

Victoria
Inactive Moderator

Hi mattofelki,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

March 13, 2021 at 2:50 pm in reply to: Gallery Customization: Can't find where to edit hover border #1288004

Victoria
Inactive Moderator

Hi mattofelki,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

March 13, 2021 at 2:49 pm in reply to: Error when updating and Site now has Critical Error #1288003

Victoria
Inactive Moderator

Hey bburzycki,

Please have a look at the following thread:
https://kriesi.at/support/topic/update-to-4-6-warning-require_onceincludes-helper-privacy-php/

If you need further assistance please let us know.
Best regards,
Victoria

March 13, 2021 at 2:47 pm in reply to: How to solve the slow loading time of some web pages? #1288001

Victoria
Inactive Moderator

Hi zqmaqma,

Don’t worry about the AMP for now. You can use this strategy for speeding up the website:
If you are looking to improve the load times for your site without compromising on the design – try any of the following:

-Update your .htaccess file or use a plugin to ensure features like gzip compression and cache age are set and enabled
-Add a caching plugin and set the cache length to 30 days.
-Compress your images before you upload them
-Enable Lazy Load in the Enfold performance panel and enable all other performance-related settings
-Ensure responsive images is turned on in the Enfold performance panel
-Use a CDN – Like Jetpack (Free) or Cloudflare (also free)
-Enable lazyload and image optimisation in jetpack (If enfold is set up correctly it works perfectly)

Best regards,
Victoria

March 13, 2021 at 2:46 pm in reply to: White Screen #1287999

Victoria
Inactive Moderator

Hi vincenttro,

The error is with WordPress function. Here is a link for you:
https://wordpress.org/support/topic/call-to-undefined-function-force_ssl_admin-in-home-aryazama-public_html-wp-lo/

Best regards,
Victoria

March 13, 2021 at 2:41 pm in reply to: Drop Shadow To Special Heading #1287998

Victoria
Inactive Moderator

Hey Diana,

Could you please give us a link to your website, we need more context to be able to help you.

Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

March 13, 2021 at 2:41 pm in reply to: Support #1287997

Victoria
Inactive Moderator

Hi Tabitha,

Well, there is some sort of conflict.

Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

Best regards,
Victoria

March 13, 2021 at 2:39 pm in reply to: Layer Slider Server Error #1287996

Victoria
Inactive Moderator

Hey Nathan,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

March 13, 2021 at 2:38 pm in reply to: Alternate Menu for mobile not working Enfold 4.81 #1287995

Victoria
Inactive Moderator

Hi Namgyal,

You have the header.php file and the helper-main-menu.php in the child theme, did you update them too with a fresh copy?

Best regards,
Victoria

March 13, 2021 at 2:36 pm in reply to: Menu backgroung missing on mobile phone #1287993

Victoria
Inactive Moderator

Hi Hirudoterapia,

Yes, that’s true, but as of Enfold 4.8 there is an option to have the global styles with WPLM.

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

March 13, 2021 at 2:35 pm in reply to: How to insert a custom PNG as section divider #1287991

Victoria
Inactive Moderator

Hi metamorfic,

Great :)

We are closing the thread.

If you need further assistance please let us know in a new one.
Best regards,
Victoria

March 13, 2021 at 2:35 pm in reply to: Google map with light background / Google-Map mit hellem Hintergrund #1287990

Victoria
Inactive Moderator

Hi Patrik,

You can disable your caching plugin :)

Just remember the settings that were made there.

Best regards,
Victoria

March 13, 2021 at 2:33 pm in reply to: Problem after updating enfold 4.8.1 #1287989

Victoria
Inactive Moderator

Hey TommasoCarmenati,

Could you please attach some screenshots of the issue?

Best regards,
Victoria

March 13, 2021 at 2:32 pm in reply to: enfold 4.8.1 sticky submenue problem #1287988

Victoria
Inactive Moderator

Hi Kritzfred,

Thank you for clarifying.

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Actually, you only have 2 menu items in this case and I think it’s better without the burger, the user does not have to click to see the menu and is not confused by 2 burger menus.

Best regards,
Victoria

March 13, 2021 at 2:28 pm in reply to: PROBLEM: Can't update v3.5 to 4.8 in WordPress5.6 #1287987

Victoria
Inactive Moderator

Hi GTLuxury,

Please confirm that you have a full website backup ready before we can attempt an update.

Best regards,
Victoria

March 13, 2021 at 2:26 pm in reply to: “Updating failed. The response is not a valid JSON response.” #1287986

Victoria
Inactive Moderator

Hi ashhallen,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

March 13, 2021 at 2:26 pm in reply to: Frontend publisher pro insert Media object button not working #1287985

Victoria
Inactive Moderator

Hi JaimBateman,

I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!

Best regards,
Victoria

March 13, 2021 at 2:23 pm in reply to: Logo moves up and down on scroll in transparent header menu on mobile #1287984

Victoria
Inactive Moderator

Hi padywhite,

Thank you, I cannot figure it out. I will ask my colleagues to check.

Best regards,
Victoria

March 13, 2021 at 2:15 pm in reply to: acf google map shortcode doesn't fit correctly in custom post type #1287982

Victoria
Inactive Moderator

Hi elenapoliti,

Great :)

We are closing the thread.

If you need further assistance please let us know in a new one.

Best regards,
Victoria

March 13, 2021 at 2:15 pm in reply to: Auto Sidebar Navigation not showing #1287981

Victoria
Inactive Moderator

Hi Patrick,

Still getting the same. What is the login link?

Best regards,
Victoria

March 13, 2021 at 2:07 pm in reply to: Grid layout with background images that disappear on mobile #1287978

Victoria
Inactive Moderator

Hi m s,

The plugin is not needed anymore as this functionality is built-in now. On update, the parent theme updates not the child theme. So you can update Enfold by uploading it through Appearance > Themes > Add new.

If you need further assistance please let us know.
Best regards,
Victoria
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Posts

Viewing 30 posts - 91 through 120 (of 38,331 total)

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