Page 350 – Support | Kriesi.at – Premium WordPress Themes

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January 17, 2020 at 7:29 pm in reply to: Video widget not loading on just one page #1175593

Victoria
Inactive Moderator

Hi Mary,

Credentials did not work for me. Could you please update the credentials?

Can you disable caching and minification for now?

Best regards,
Victoria

January 17, 2020 at 7:28 pm in reply to: Enfold site licence ok but I plan to migrate my site #1175592

Victoria
Inactive Moderator

Hey kristinejouaux,

Yes, of course. You can use the license on your new website. You just post the token on the new website and remove it from the old.

Best regards,
Victoria

January 17, 2020 at 7:26 pm in reply to: Make extra info (phone number in topbar) sticky on desktop #1175591
Victoria
Inactive Moderator
Hey KevinWijnbergen,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.html_header_top.html_header_sticky #header {
    margin-top: 0 !important;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
January 17, 2020 at 7:25 pm in reply to: not working after updating #1175589

Victoria
Inactive Moderator

Hey Bahareh_nh,

Can you please check the server log for error?

What is the script that you shared above?

Best regards,
Victoria

January 17, 2020 at 7:23 pm in reply to: How to swap image size used for purpose? #1175588

Victoria
Inactive Moderator

Hi MORTULGAAH,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

January 17, 2020 at 7:23 pm in reply to: the events calendar date picker #1175586

Victoria
Inactive Moderator

Hi Frank,

Glad we could help :)

Well, sometimes a pair of fresh eyes helps :)

Best regards,
Victoria

January 17, 2020 at 7:21 pm in reply to: Enfold 4.7.1 – Fullwidth Slider Settings #1175582

Victoria
Inactive Moderator

Hey bimsenfold,

The setting for the image is just selecting the image size to show, not the height of the slider. Do you want to limit it to a certain height?

Best regards,
Victoria

January 17, 2020 at 7:15 pm in reply to: Shortcodes not working #1175580

Victoria
Inactive Moderator

Hey viaggiareverde,

Best regards,
Victoria

January 17, 2020 at 7:12 pm in reply to: Enfold 4.7 & Woocommerce 3.8.1 #1175578

Victoria
Inactive Moderator

Hey amanda-mdllc,

When you’re building products with the Advanced Layout Builder you need to add the add to cart button and other details manually using these:

If you need further assistance please let us know.
Best regards,
Victoria

January 17, 2020 at 7:07 pm in reply to: Problems with responsiveness at 1024px screen size #1175577

Victoria
Inactive Moderator

Hi Michiel,

Can you please make that account admin? We need to see the Theme options.

Best regards,
Victoria

January 17, 2020 at 7:04 pm in reply to: Add to cart notification on product category page #1175575

Victoria
Inactive Moderator

Hey Rob,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

January 17, 2020 at 7:03 pm in reply to: Change of the E-Mail Subject in a subcription Form #1175574

Victoria
Inactive Moderator

Hey opalion,

You might want to use a plugin that is more flexible for such kind of changes, it cannot really be done with Enfold.

Best regards,
Victoria

January 17, 2020 at 7:00 pm in reply to: Mobile sticky header hiding content #1175573

Victoria
Inactive Moderator

Hi AlpseeDesign,

Could you please attach some screenshots of the issue?

The header behaves well on my end.

Best regards,
Victoria

January 17, 2020 at 6:55 pm in reply to: Trouble with the extended layout editor and title (permalink-titel) #1175571

Victoria
Inactive Moderator

Hi blockbaster,

Could you please attach some screenshots of the issue?

Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

January 17, 2020 at 6:53 pm in reply to: Mobile page layout problems #1175570

Victoria
Inactive Moderator

Hi Cristina,

Can you please give us the links to those pages with the sliders?

Best regards,
Victoria

January 17, 2020 at 6:52 pm in reply to: A private question for moderators #1175568

Victoria
Inactive Moderator

Hey Milan,

Best regards,
Victoria

January 17, 2020 at 6:51 pm in reply to: Social Icons are not visible in top bar #1175565

Victoria
Inactive Moderator

Hi Eleina_Shinn,

https://share.getcloudapp.com/yAuLnX0D I am seeing the social icons on all of those websites. Did you get it working or did you roll back?

Best regards,
Victoria

January 17, 2020 at 6:43 pm in reply to: Give the date form the blog-Layout Elegant in Raster-Layout another position #1175562

Victoria
Inactive Moderator

Hi Jen_22,

How did you move the date up there? With css?

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

January 17, 2020 at 6:39 pm in reply to: Enfold Theme Update #1175561

Victoria
Inactive Moderator

Hi Medecho,

Please consider upgrading your php version to php7+.

Best regards,
Victoria

January 16, 2020 at 4:34 pm in reply to: Full width easy slider – Caption Content Font Size on Mobile #1175096

Victoria
Inactive Moderator

Hi arcray,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

January 16, 2020 at 4:34 pm in reply to: Using HTML character in Heading breaks content #1175094

Victoria
Inactive Moderator

Hey M1000000,

Please have a look at the following thread:
https://kriesi.at/support/topic/cannot-use-less-than-sign-in-my-enfold-tables-without-breaking-the-page/

If you need further assistance please let us know.

Best regards,
Victoria

January 16, 2020 at 4:32 pm in reply to: Only styling background color, no menu or content #1175092

Victoria
Inactive Moderator

Hey KBHH,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Can you please check the server log for error?

Best regards,
Victoria

January 16, 2020 at 4:30 pm in reply to: Update error #1175091

Victoria
Inactive Moderator

Hey Henk,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look? How are you attempting the update, through the Dashboard?

Best regards,
Victoria

January 16, 2020 at 4:28 pm in reply to: Missing blocks after Update to WP 5.3.2 and Enfold 4.7.1 #1175087
Victoria
Inactive Moderator
Hi Dieter,

Can you disable caching and minification for now?

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Victoria
January 16, 2020 at 4:26 pm in reply to: How to make icon boxes in columns the same height? #1175085

Victoria
Inactive Moderator

Hi Terve,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

January 16, 2020 at 4:25 pm in reply to: No icons (incuding social icons) are displayed #1175084

Victoria
Inactive Moderator

Hi Olivier,

Please test now.

Best regards,
Victoria

January 16, 2020 at 4:16 pm in reply to: CHANGING SOCIAL MEDIA FOOTER ICONS COLOURS #1175078
Victoria
Inactive Moderator
Hi benhasler,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top #wrap_all #socket .social_bookmarks li a {
  color: #3C3C38;
}
#top #wrap_all #socket .social_bookmarks li:hover a {
  color: #D6E343;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
January 16, 2020 at 4:10 pm in reply to: Google Maps API doesn't work #1175073

Victoria
Inactive Moderator

Hey graphicair,

Here is the error Google is showing in your case.
https://developers.google.com/maps/documentation/javascript/error-messages#referer-not-allowed-map-error

What referrer did you authorize?

Best regards,
Victoria

January 16, 2020 at 4:07 pm in reply to: Woocommerce Product Category Page Styling #1175070

Victoria
Inactive Moderator

Hey Chris,

No, the category pages are using the archive.php file, you can customize the file.
https://wordpress.org/support/topic/create-custom-template-for-category-pages-in-woocommerce/

If you need further assistance please let us know.
Best regards,
Victoria

January 16, 2020 at 4:03 pm in reply to: Enfold – Upcoming fixes #1175067

Victoria
Inactive Moderator

Hi steveparkinson1963,

What bugs besides the plugin conflict are you referring to?

Best regards,
Victoria
Author

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Viewing 30 posts - 10,471 through 10,500 (of 38,325 total)

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