Page 348 – Support | Kriesi.at – Premium WordPress Themes

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January 19, 2020 at 7:55 pm in reply to: Button: Open the link in a new window does not work anymore #1176076

Victoria
Inactive Moderator

Hey TT2495,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

January 19, 2020 at 7:54 pm in reply to: Secondary Navigation with Images and "enlarge on hover" effect #1176074

Victoria
Inactive Moderator

Hey BelIblis,

Well, you could try using the Masonry with 1 row and this kind of scaling effect.

Masonry Gallery

Home

Please, have a look at this one here, this is a masonry too.

Best regards,
Victoria

January 19, 2020 at 7:48 pm in reply to: Help me #1176072

Victoria
Inactive Moderator

Hey forzainter77,

Can you please be more specific about what the issue is? When you click update on the page or the theme update?

Best regards,
Victoria

January 19, 2020 at 7:47 pm in reply to: Javascript opening problem #1176071

Victoria
Inactive Moderator

Hi Ettore_94,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

January 19, 2020 at 7:45 pm in reply to: Add Hamburger Menu to right of Standard Primary Menu #1176070

Victoria
Inactive Moderator

Hey killyman,

Unfortunately, Enfold’s menu does not work like that.

It would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you or look for a plugin with such functionality :)

Best regards,
Victoria

January 19, 2020 at 7:28 pm in reply to: Button Link in new Tab not working – since 4.7 #1176066

Victoria
Inactive Moderator

Hey Ramon,

You have the footer.php in your child theme, is it updated with a fresh copy?

Best regards,
Victoria

January 19, 2020 at 7:25 pm in reply to: search results (PDF's) not opening in new window or tab #1176065

Victoria
Inactive Moderator

Hey JantienM,

Can you please give us the link to the page with the issue?

Best regards,
Victoria

January 19, 2020 at 7:22 pm in reply to: Map dynamic_avia 3Gb large #1176064

Victoria
Inactive Moderator

Hi FerryK,

You need to have the option to delete old CSS and JavaScript files at all times, so when you save the theme options, the files will be deleted.

Best regards,
Victoria

January 19, 2020 at 7:18 pm in reply to: Greetings! #1176063

Victoria
Inactive Moderator

Hi Denis,

We do not have an update at the moment, unfortunately.

Best regards,
Victoria

January 19, 2020 at 7:16 pm in reply to: Single product page issues with iconic plugins #1176061

Victoria
Inactive Moderator

Hi anushikababuv,

Best regards,
Victoria

January 19, 2020 at 7:06 pm in reply to: Always open Advanced Layout Builder #1176059

Victoria
Inactive Moderator

Hi adoptionformychild,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Victoria

January 19, 2020 at 7:05 pm in reply to: Video widget not loading on just one page #1176058

Victoria
Inactive Moderator

Hi Mary,

Please try making a copy of the page, remove the code block there and see if the issue persists.

Best regards,
Victoria

January 19, 2020 at 6:56 pm in reply to: testimonials text area hyperlinks links not working on mobile phones #1176057
Victoria
Inactive Moderator
Hi Micheal0424,

https://share.getcloudapp.com/8Luw6lWm There is the css preventing the links from working.

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.avia_mobile .avia-slider-testimonials {
    pointer-events: initial;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
January 19, 2020 at 6:52 pm in reply to: Forum #1176055
Victoria
Inactive Moderator
Hi Harry,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.bbp-forum-title, .bbp-forums {
  font-size: 16px;
}
```
Please have a look here:
https://wordpress.org/plugins/tags/profile-widget/

If you need further assistance please let us know.

Best regards,
Victoria
January 19, 2020 at 6:49 pm in reply to: OnePage Question – Header: Phonenumber + Social Icons | Blog: Hide Header #1176054

Victoria
Inactive Moderator

Hi Pivou,

Well, now that you removed the code, we cannot really see the widget and cannot help you put it in the right place. Also, if you add the code in the theme and not the child theme, every update will erase the code.

Best regards,
Victoria

January 19, 2020 at 6:42 pm in reply to: Changing text in fullscreen slider buttons + problems with logo in Health demo #1176051

Victoria
Inactive Moderator

Hi Elena,

Then you just delete the logo in the Theme Options > Header > Transparency options

You just edit the slides in the slider and change the captions.

Best regards,
Victoria

January 19, 2020 at 6:39 pm in reply to: Social Icons not showing #1176049

Victoria
Inactive Moderator

Hi stevefox1028,

Ok, we will just have a look at the Theme options. Can you disable caching and minification for now?

Best regards,
Victoria

January 19, 2020 at 6:38 pm in reply to: Show /category/ and /tag/ base URL #1176046

Victoria
Inactive Moderator

Hi Sandra,

The password still did not work for me. Are you pressing “Save” when you generate a new password?

If you are building posts with the Advanced Layout Builder you need to add the excerpt manually.

Best regards,
Victoria

January 19, 2020 at 6:33 pm in reply to: Shortcodes not working #1176043

Victoria
Inactive Moderator

Hi viaggiareverde,

Please switch to the Classic editor in the Theme options and see if the issue persists.

Best regards,
Victoria

January 19, 2020 at 6:29 pm in reply to: Full Width Slider – Background images – responsive images #1176041

Victoria
Inactive Moderator

Hey spielprinzip,

Yes, both sliders are loaded all the time, just one is shown. This is how it works at the moment. Media queries can help to hide the elements but they will not prevent them from loading, unfortunately.

If you need further assistance please let us know.
Best regards,
Victoria

January 19, 2020 at 6:26 pm in reply to: Enfold and Translate Press plugin #1176040

Victoria
Inactive Moderator

Hey whtmsting1,

Well, most of our users are using WPML or Polylang, there was an issue with TranslatePress but it was due to the requests being blocked by the hosting provider. So it is used by some users. I have not tried it personally, maybe some of my colleagues can comment on their experience with it.

Best regards,
Victoria

January 19, 2020 at 6:15 pm in reply to: Add svg Backgrounds to whole Site and to color section #1176032

Victoria
Inactive Moderator

Hi tribaleye13,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

January 19, 2020 at 6:15 pm in reply to: Redirect a URL link with Polylang #1176031

Victoria
Inactive Moderator

Hi LaureneB,

Well, the hardcoded link is taking to the French page. It is better to have the contact in the menu and then the links will take to the appropriate pages.

If you need further assistance please let us know.
Best regards,
Victoria

January 19, 2020 at 6:06 pm in reply to: Make the header disappear when we scroll down #1176027

Victoria
Inactive Moderator

Hi alexoua,

Unfortunately, this kind of customization is not covered by the scope of the support here. It will require some custom coding.

You might want to hire a freelancer to do it for you or look for a plugin with such functionality.

Best regards,
Victoria

January 17, 2020 at 9:00 pm in reply to: Social Icons not showing #1175659

Victoria
Inactive Moderator

Hi stevefox1028,

https://share.getcloudapp.com/nOumQpGp The code Yigit gave you works, you can put it in the Quick css, no need to have a child theme for the css only.

If it does not work on your end, Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

January 17, 2020 at 8:58 pm in reply to: Shortcodes not working #1175656

Victoria
Inactive Moderator

Hi Luca,

Thanks for clarifying.

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

January 17, 2020 at 8:56 pm in reply to: Help with CSS for hiding background Images #1175654

Victoria
Inactive Moderator

Hi leahmessina,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

January 17, 2020 at 8:54 pm in reply to: fullwidth easy slider – where do i choose the size in the Enfold 4.7.1 #1175651

Victoria
Inactive Moderator

Hey bauchope,

They moved to the Styling tab:

If you need further assistance please let us know.
Best regards,
Victoria

January 17, 2020 at 8:52 pm in reply to: Problem with media social icon and update. #1175649

Victoria
Inactive Moderator

Hi StephanieBlainPhotographe,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

January 17, 2020 at 8:51 pm in reply to: adding white border around the images #1175648

Victoria
Inactive Moderator

Hey AmelC,

Could you please attach a mockup of what you’re trying to achieve?

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria
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Viewing 30 posts - 10,411 through 10,440 (of 38,325 total)

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