Page 326 – Support | Kriesi.at – Premium WordPress Themes

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February 13, 2020 at 8:31 pm in reply to: Disable avia contact form due to spam issues regardless of public facing forms #1184285

Victoria
Inactive Moderator

Hi fpluer,

Ok, let us know what your investigation shows.

Best regards,
Victoria

February 13, 2020 at 8:30 pm in reply to: last two updates sharing icons disappeared again #1184284

Victoria
Inactive Moderator

Hi vectorcriz,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

February 13, 2020 at 8:29 pm in reply to: Issue with toggler trigger after new update #1184283

Victoria
Inactive Moderator

Hey Darebvk,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

February 13, 2020 at 8:26 pm in reply to: Border above and below video on home page #1184282

Victoria
Inactive Moderator

Hey Joe,

Best regards,
Victoria

February 13, 2020 at 8:25 pm in reply to: custom external web link box does not work #1184278

Victoria
Inactive Moderator

Hi Officeassistance,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

February 13, 2020 at 8:23 pm in reply to: translation of my individual Cookie Consent Messages (with WPML) #1184275

Victoria
Inactive Moderator

Hey Herbert_R,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

February 13, 2020 at 8:22 pm in reply to: Optimizing images: Should I use more than 1 version? #1184274

Victoria
Inactive Moderator

Hi ramotzkie,

It is still in the works. We do not have an ETA for it yet, unfortunately.

Best regards,
Victoria

February 13, 2020 at 8:18 pm in reply to: Full Width Banner doesn't show when adding a uploaded video to page #1184268

Victoria
Inactive Moderator

Hey Loonar17,

What video are you adding? The website is not public yet, please share credentials.

Best regards,
Victoria

February 13, 2020 at 8:16 pm in reply to: Google Maps API Key is not functioning #1184267

Victoria
Inactive Moderator

Hey Whippert,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

February 13, 2020 at 8:16 pm in reply to: Cookiebot and Layerslider #1184266

Victoria
Inactive Moderator

Hi whdsolutions,

Thank you for clarifying.

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

February 13, 2020 at 8:15 pm in reply to: Icon Grid #1184265

Victoria
Inactive Moderator

Hi baseman46,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

February 13, 2020 at 8:15 pm in reply to: Main menu and second menu with filter #1184264

Victoria
Inactive Moderator

Hey matze22,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

February 13, 2020 at 8:14 pm in reply to: Autoplay Youtube Video in Lightbox #1184263

Victoria
Inactive Moderator

Hi Innovie,

Yes, I could have a look at it. Actually, the video did start to autoplay when I accepted the cookies. Please test.

Best regards,
Victoria

February 13, 2020 at 8:10 pm in reply to: Make a PDF Link Password-Protected #1184261

Victoria
Inactive Moderator

Hi Dzimnikov,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Best regards,
Victoria

February 13, 2020 at 8:09 pm in reply to: Menu links flickering #1184260

Victoria
Inactive Moderator

Hi sitesme,

You need to check the id generated for the Layer Slider and assign the anchor to it.

Or we can help you reduce the unwanted space.

If you need further assistance please let us know.
Best regards,
Victoria

February 13, 2020 at 8:07 pm in reply to: Disable Auto Resizing #1184258

Victoria
Inactive Moderator

Hey geraldinetay27,

Please have a look at the following thread:

Please Stop Enfold Generating So Many Images Sizes for Every Image

If you need further assistance please let us know.

Best regards,
Victoria

February 11, 2020 at 10:20 pm in reply to: My Mobile Menu is not working – PLEASE HELP ME #1183685
Victoria
Inactive Moderator
Hi ivi07,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 767px) {
    #top .header_color .av-hamburger-inner, 
    #top .header_color .av-hamburger-inner::before, 
    #top .header_color .av-hamburger-inner::after {
        background-color: #efdcdc;
    }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
February 11, 2020 at 10:17 pm in reply to: Cookiebot and Layerslider #1183684

Victoria
Inactive Moderator

Hey whdsolutions,

How are you adding the script? What error are you getting in the console?

Best regards,
Victoria

February 11, 2020 at 10:16 pm in reply to: Formatting of Search Results Page #1183683

Victoria
Inactive Moderator

Hey bimsenfold,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

February 11, 2020 at 10:12 pm in reply to: Disqus Comments working with Avia Blog Posts #1183681

Victoria
Inactive Moderator

Hi soellyn,

Yes, it is ok to use that editor, but if you make an error there the website might break and you will have to get to the file over FTP and undo any change that you made.

Please disable Jetpack and Disqus and let us check.

Best regards,
Victoria

February 11, 2020 at 9:46 pm in reply to: Hide Submenu Element on Mobile #1183674
Victoria
Inactive Moderator
Hi ndaeagles,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 767px) { 
    #top .av-submenu-container.av-sticky-submenu {
        position: relative !important;
    }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
February 11, 2020 at 9:40 pm in reply to: Advanced styling does not work properly #1183671
Victoria
Inactive Moderator
Hey Morticka,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
body#top .footer_color .widgettitle {
    border-color: #fff;
}
#top #wrap_all .header_color .av-menu-button-colored > a .avia-menu-text {
    background-color: #a953be;
    border-color: #a953be;
}
#top #wrap_all #header #av-burger-menu-ul > li.av-menu-button-colored a .avia-menu-text {
  border-radius: 30px;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
- This reply was modified 6 years ago by Victoria.
February 11, 2020 at 9:34 pm in reply to: Website not loading properly in Safari. #1183669

Victoria
Inactive Moderator

Hey Thedogscreative,

Best regards,
Victoria

February 11, 2020 at 9:28 pm in reply to: Compatibility problem with WPML and enfold #1183665
Victoria
Inactive Moderator
Hi Alex,

Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

Best regards,
Victoria
- This reply was modified 6 years ago by Victoria.
February 11, 2020 at 9:22 pm in reply to: Stop the sidebar content moving below full width elements #1183663
Victoria
Inactive Moderator
Hi thinkjarvis,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
body.sp_team-template-default aside.units.alpha {
  width: 27%;
  clear: none;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
February 11, 2020 at 4:00 pm in reply to: CSS to remove image on the left of posts #1183565

Victoria
Inactive Moderator

Hi Frappe_Daphne,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

February 11, 2020 at 3:59 pm in reply to: Remove dates and comments in blog post #1183562

Victoria
Inactive Moderator

Hi engerauer77,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

February 11, 2020 at 3:55 pm in reply to: Floating navigation for sections #1183559

Victoria
Inactive Moderator

Hi Sonja,

No, no input yet. You might look for a plugin that allows building such functionality.

If you need further assistance please let us know.
Best regards,
Victoria

February 11, 2020 at 3:53 pm in reply to: Demo import error #1183557

Victoria
Inactive Moderator

VitalityTitan Hi,

This looks like the request log, not the actual error log. Please look for the error log.

Best regards,
Victoria

February 11, 2020 at 3:52 pm in reply to: the images are not seen layerslider slides #1183556

Victoria
Inactive Moderator

Hey jbond82,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria
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Posts

Viewing 30 posts - 9,751 through 9,780 (of 38,325 total)

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