Page 31 – Support | Kriesi.at – Premium WordPress Themes

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February 16, 2021 at 7:30 pm in reply to: let scroll down arrow skip hidden color sections #1281480

Victoria
Inactive Moderator

Hi Alexander2021,

No, this cannot be done with css, it needs custom JavaScript.

If you need further assistance please let us know.
Best regards,
Victoria

February 16, 2021 at 7:29 pm in reply to: Move Category Description below products #1281479

Victoria
Inactive Moderator

Hi ditteditte,

It should be working now. Please check.

Best regards,
Victoria

February 16, 2021 at 7:26 pm in reply to: WP Enfold Editor #1281478

Victoria
Inactive Moderator

Hi betty007,

We did not get any credentials from you. Please share them again and write some text in the regular text box too :)

Best regards,
Victoria

February 16, 2021 at 7:25 pm in reply to: Pages not updating on other computers or in incognito mode. #1281476

Victoria
Inactive Moderator

Hey berndklare,

I am seeing this text:

Could you please clear the cache, check again and get back to us.

Best regards,
Victoria

February 16, 2021 at 7:22 pm in reply to: Importer : Démo Construction #1281474
Victoria
Inactive Moderator
Hey LE RET,

Did you purchase the theme already?

For technical support please register here kriesi.at/support/register with your item purchase code .

Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

Example: https://kriesi.at/support/enfold

Scroll to the bottom of the page to open a new ticket.
Best regards,
Victoria
- This reply was modified 3 years, 9 months ago by Victoria.
February 16, 2021 at 7:19 pm in reply to: Need css to adjust size and color of Post title and remove slash after date meta #1281473

Victoria
Inactive Moderator

Hi bkatzdesign,

No, they need to be changed with css. Could you please attach a mockup of what you’re trying to achieve?

I gave you the css for the font-size in the css above.

Best regards,
Victoria

February 16, 2021 at 7:18 pm in reply to: Prevent indexing of the framework directory #1281472

Victoria
Inactive Moderator

Hey sitadi,

Please refer to this thread for a possible solution.

Best regards,
Victoria

February 16, 2021 at 7:14 pm in reply to: Can I backup enfold theme settings while not having the theme active? #1281469

Victoria
Inactive Moderator

Hey LisbethR12,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

We need to see the error text too.

Best regards,
Victoria

February 16, 2021 at 7:13 pm in reply to: Modifying css for change to top menu bar #1281468

Victoria
Inactive Moderator

Hey Louise_Brace,

The header_meta height is 50px so the min-height: 40px !important; does not work and makes no sense.

Could you please attach a mockup of what you’re trying to achieve?

https://share.getcloudapp.com/2NuEqJ4G The rules for the social share icons contradict each other.

Best regards,
Victoria

February 16, 2021 at 5:26 pm in reply to: Text Transform None in Quick CSS & Advanced Styling Doesn't Change H1 Font #1281437

Victoria
Inactive Moderator

Hey Sherman,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

February 16, 2021 at 5:25 pm in reply to: Disable Wrapping in Color Section #1281434

Victoria
Inactive Moderator

Hi jarstern0,

If you remove this css added somewhere, it will not wrap:

If you need further assistance please let us know.
Best regards,
Victoria

February 16, 2021 at 5:18 pm in reply to: Service Temporarily Unavailable since today #1281433

Victoria
Inactive Moderator

Hey akalebas,

Can you please check the server log for error?

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your ThemeForest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works.

Best regards,
Victoria

February 16, 2021 at 5:17 pm in reply to: Bug in header #1281432

Victoria
Inactive Moderator

Hey Foeges,

Can you please have Appearance > Editor enabled for now? It’s probably hidden by your security plugin.

Best regards,
Victoria

February 16, 2021 at 5:14 pm in reply to: top and bottom padding of the home slide problem #1281430

Victoria
Inactive Moderator

Hey brand,

Could you please attach a mockup of what you’re trying to achieve?

I’m confused, the second screenshot shows a stretched image and no space around it.

Best regards,
Victoria

February 16, 2021 at 5:12 pm in reply to: Change the color of de button inthe easy slider #1281429
Victoria
Inactive Moderator
Hey MariskaHoffland,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.avia-button.avia-color-orange, .avia-button.avia-color-orange:hover {
    background-color: #fe6b0c;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
February 16, 2021 at 5:10 pm in reply to: None of the responsive elements are working #1281428

Victoria
Inactive Moderator

Hi rescott72,

Best regards,
Victoria

February 16, 2021 at 5:08 pm in reply to: YouTube background video stops playing after a few seconds #1281427

Victoria
Inactive Moderator

Hi Phet,

Our dev team is still working on the issue, there is no ETA yet for the fix, unfortunately.

Best regards,
Victoria

February 16, 2021 at 5:05 pm in reply to: Kommentar Spam #1281421

Victoria
Inactive Moderator

Hey Susanne,

Are you using ReCaptcha or some other anti-spam mechanism?

Here are the docs for you:

Contact Form

Best regards,
Victoria

February 16, 2021 at 5:04 pm in reply to: Old Problem Returning "Lining Up Photos" #1281419

Victoria
Inactive Moderator

Hi Alan,

Could you please clear the cache, check again and get back to us.

Best regards,
Victoria

February 16, 2021 at 4:54 pm in reply to: Logo width / wide logo #1281416

Victoria
Inactive Moderator

Hey pacomuc,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

February 16, 2021 at 4:52 pm in reply to: Hover image on portfolio section #1281415

Victoria
Inactive Moderator

Hey alex,

Here are some threads to consider:
https://kriesi.at/support/topic/change-image-on-mouseover/
https://kriesi.at/support/topic/enfold-portfolio-ajax-change-portfolio-grid-images-on-hover/#post-313590

If you need further assistance please let us know.
Best regards,
Victoria

February 16, 2021 at 4:50 pm in reply to: Importing custom icon to social profiles #1281413

Victoria
Inactive Moderator

Hi undervised,

Did you get the correct icon code? How did you get it?

Best regards,
Victoria

February 16, 2021 at 4:49 pm in reply to: Can't modify some pages, Avia doesn't load #1281412

Victoria
Inactive Moderator

Hi DroneUpAcademy,

Are there still pages that do not load? Please give us the links to them. Nothing really – was still investigating.

Best regards,
Victoria

February 16, 2021 at 4:46 pm in reply to: How to set the width of blog post in mobile as 100% #1281410
Victoria
Inactive Moderator
Hey mritkuma99,

You are missing an opening {
Try this code:
```
@media only screen and (max-width: 767px) {
    .responsive #top #wrap_all .slide-entry {
        width: 100%;
        text-align: center;
    }
}
```
If you need further assistance please let us know.
Best regards,
Victoria
February 16, 2021 at 4:43 pm in reply to: Multilingual Menu #1281405

Victoria
Inactive Moderator

Hi ecorn0103,

Maybe this thread can help you with the issue:
https://kriesi.at/support/topic/polylang-and-different-mobile-menus/

If you need further assistance please let us know.
Best regards,
Victoria

February 16, 2021 at 4:34 pm in reply to: Importing Enfold 2017 demo data does not work #1281402

Victoria
Inactive Moderator

Hey Petra,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

What hosting provider are you on?

Best regards,
Victoria

February 16, 2021 at 4:33 pm in reply to: Custom Map Marker Image Size #1281400

Victoria
Inactive Moderator

Hey navindesigns,

Please have a look at the following thread:

Google Map Custom Marker size

If you need further assistance please let us know.

Best regards,
Victoria

February 16, 2021 at 4:31 pm in reply to: Layer slider not works #1281398

Victoria
Inactive Moderator

Hi zibbaldone,

Please disable the Total Cache Plugin and see if the issue gets resolved. JQuery is still not loading on that page.

Best regards,
Victoria

February 16, 2021 at 4:26 pm in reply to: Search widget avia builder #1281395
Victoria
Inactive Moderator
Hi caw67,

Could you please give us a link to your website, we need more context to be able to help you.

So you only want to have the ajax search in the header?

Best regards,
Victoria
- This reply was modified 3 years, 9 months ago by Victoria.
February 16, 2021 at 4:24 pm in reply to: Sticky Sidebar Menu settings not applying consistently #1281394

Victoria
Inactive Moderator

Hi tomnoffsinger,

Thank you. I will ask my colleagues to have a look.

Best regards,
Victoria
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Viewing 30 posts - 901 through 930 (of 38,331 total)

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