Page 228 – Support | Kriesi.at – Premium WordPress Themes

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May 29, 2020 at 4:03 pm in reply to: Theme support #1217769

Victoria
Inactive Moderator

Hey Paula Jones,

Yes, when you purchase the license you get 6 months of support included.

If you need further assistance please let us know.
Best regards,
Victoria

May 29, 2020 at 4:02 pm in reply to: Hide images title when mouse over #1217767

Victoria
Inactive Moderator

Hey Junior,

Here are the docs for you:

Image

If you need further assistance please let us know.
Best regards,
Victoria

May 29, 2020 at 4:01 pm in reply to: refund request #1217765

Victoria
Inactive Moderator

Hi wonderorsi,

I forwarded the request. It will be processed soon.

Best regards,
Victoria

May 29, 2020 at 3:57 pm in reply to: admin not working #1217764

Victoria
Inactive Moderator

Hi wonderorsi,

I replied to you in another thread about the refund. If you made a refund through Themeforest, it will be confirmed.

If you need further assistance please let us know.
Best regards,
Victoria

May 29, 2020 at 3:50 pm in reply to: problem with alt attribute in language img #1217762

Victoria
Inactive Moderator

Hi soliddop,

Please confirm that you have a full website backup ready so that we can go ahead and update the theme.

Best regards,
Victoria

May 29, 2020 at 3:45 pm in reply to: home page Layerslider can't work sudenly #1217761

Victoria
Inactive Moderator

Hi maxxqf,

The recent update has the Layer Slider update, since it did not rewrite properly, please delete Enfold folder and upload a fresh copy over FTP.

Best regards,
Victoria

May 29, 2020 at 3:39 pm in reply to: color-section background-image missing after enfold-update #1217758

Victoria
Inactive Moderator

Hi Jugalbandi,

I cannot really tell you why it happened on your end. I could not reproduce the issue on my end. I am glad it’s working for you now. Unfortunately, things like that can happen with any theme.

If you need further assistance please let us know.
Best regards,
Victoria

May 29, 2020 at 3:33 pm in reply to: Footer on mobile Enfold theme #1217752
Victoria
Inactive Moderator
Hi red2design,

Thank you :)

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
@media only screen and (max-width: 767px) {
  .responsive #top #wrap_all #footer .flex_column.av_one_fourth:not(.first) {
    width: 30% !important;
  }
}
```
If you need further assistance please let us know.

Best regards,
Victoria
May 29, 2020 at 3:27 pm in reply to: media Library not displaying #1217750

Victoria
Inactive Moderator

Hey trljackson,

The theme does not affect this functionality.

Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

Best regards,
Victoria

May 29, 2020 at 3:24 pm in reply to: Image File name appears when rolling over the image #1217748

Victoria
Inactive Moderator

Hey Wendy,

Please have a look at the following thread:
https://kriesi.at/support/topic/hide-titles-and-descriptions-when-you-hover-on-images-or-thumbnails-of-galleries/#post-981078

If you need further assistance please let us know.

Best regards,
Victoria

May 29, 2020 at 3:17 pm in reply to: Enfold Blogs – remove blog for the post the user is reading from the Blog Posts #1217743

Victoria
Inactive Moderator

Hey Sam,

Best regards,
Victoria

May 29, 2020 at 3:01 pm in reply to: Taxonomy filtering in pagebuilder doesn't work as expected #1217737

Victoria
Inactive Moderator

Hey xsbyte,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look/

Best regards,
Victoria

May 29, 2020 at 2:58 pm in reply to: Technical error with update WordPress and update Enfold #1217736

Victoria
Inactive Moderator

Hi RandomCreatives,

Looks like you need to try to remove the old theme Enfold folder and upload a fresh copy. You have some old files there.

Best regards,
Victoria

May 29, 2020 at 2:49 pm in reply to: Update with Problems #1217732

Victoria
Inactive Moderator

Hey Nicky1976,

Can you please share the login link too?

Best regards,
Victoria

May 29, 2020 at 2:48 pm in reply to: Font working on desktop Font not working on mobile #1217729

Victoria
Inactive Moderator

Hey AlexanderPetznek,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

How are you adding the font?

Best regards,
Victoria

May 29, 2020 at 2:46 pm in reply to: Masonry not loading on desktop #1217728
Victoria
Inactive Moderator
Hi nb2556,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#av_section_2 .container {
    padding: 0;

}
#top div.container .av-masonry .av-masonry-sort {
    padding: 0 20px;
}
```
The masonry was not loading because there is an error in JavaScript on the page.

If you need further assistance please let us know.

Best regards,
Victoria
May 29, 2020 at 2:43 pm in reply to: Cannot change main menu font #1217725

Victoria
Inactive Moderator

Hey daves1997,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

May 29, 2020 at 2:42 pm in reply to: Immense inline styles #1217724

Victoria
Inactive Moderator

Hi frankeee,

Normally these styles are generated into the dynamic_avia file and then served from there. I tried to activate CSS merging on your end and it did not work. There are some customizations or server settings that prevent these functions to work as they should.

Best regards,
Victoria

May 29, 2020 at 2:34 pm in reply to: transparenz logo menu under LayerSlider #1217719

Victoria
Inactive Moderator

Hi Franz,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

May 29, 2020 at 2:33 pm in reply to: header logo full width menu under the slider #1217718

Victoria
Inactive Moderator

Hey schweg33,

Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

May 29, 2020 at 2:31 pm in reply to: error after publishing. #1217717

Victoria
Inactive Moderator

Hi edelrider,

Could you please attach some screenshots of the issue?

Can you tell us how to reproduce the issue step by step?

Best regards,
Victoria

May 29, 2020 at 2:27 pm in reply to: CSS in child theme not showing in both WPML languages #1217714

Victoria
Inactive Moderator

Hi Phet,

You need to make the same settings in the Theme options for the other language. Or you can export the Theme option and import them to the other language Theme options.

Best regards,
Victoria

May 29, 2020 at 2:26 pm in reply to: Is there a way to make a button open a slideshow gallery? #1217712

Victoria
Inactive Moderator

Hi alexx8675,

Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

May 29, 2020 at 2:26 pm in reply to: Is there a way to make a button open a slideshow gallery? #1217711

Victoria
Inactive Moderator

Hi alexx8675,

Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

May 29, 2020 at 2:22 pm in reply to: Main Menu Header Design #1217705

Victoria
Inactive Moderator

Hi onedesignprint,

You need to go to the Theme Options > Main Menu and choose to display the menu as an icon:

Then add a widget area to the header and add the button in the text widget there.

Header

Best regards,
Victoria

May 28, 2020 at 5:51 pm in reply to: Logo overlapping Menu #1217471

Victoria
Inactive Moderator

Hi Igitt23,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

May 28, 2020 at 5:48 pm in reply to: Very very long error message #1217468

Victoria
Inactive Moderator

Hi mjakubicek,

Best regards,
Victoria

May 28, 2020 at 5:46 pm in reply to: WooCommerce Cart Button in header out of layout #1217464

Victoria
Inactive Moderator

Hi fritzves,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

May 28, 2020 at 5:40 pm in reply to: problem with alt attribute in language img #1217462

Victoria
Inactive Moderator

Hey soliddop,

What do you mean you cannot update? Are there errors?

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

May 28, 2020 at 5:38 pm in reply to: Rounded edges sub-drop down menu not working #1217460

Victoria
Inactive Moderator

Hi ProTravelGolf,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria
Author

Posts

Viewing 30 posts - 6,811 through 6,840 (of 38,325 total)

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