Page 225 – Support | Kriesi.at – Premium WordPress Themes

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May 31, 2020 at 6:00 pm in reply to: Icons have disappeared or not showing correctly, help! #1218220

Victoria
Inactive Moderator

Hi HarleyBM1,

The theme works with CDN, but if the CDN does not serve content with necessary headers that CDN will not work for you.

Best regards,
Victoria

May 31, 2020 at 5:59 pm in reply to: Token #1218219

Victoria
Inactive Moderator

Hey DianaFuetterer,

The token is validated now. Please check :)

Best regards,
Victoria

May 31, 2020 at 5:56 pm in reply to: Menu sidebar not covered #1218216

Victoria
Inactive Moderator

Hey Dijkhuis,

Could you please attach some screenshots of the issue?

Best regards,
Victoria

May 31, 2020 at 5:55 pm in reply to: Breadcrumbs not appearing #1218215

Victoria
Inactive Moderator

Hey pacificprime,

Breadcrumbs appear on the pages that are not created with the Advanced Layout Builder. In this case, you need to use a shortcode to add the breadcrumbs.

Here are the docs for you:

Breadcrumbs

Breadcrumbs as shortcode

Best regards,
Victoria

May 31, 2020 at 5:53 pm in reply to: H1 Title LOST ? Urgent #1218213

Victoria
Inactive Moderator

Hey ChrisCoach,

Best regards,
Victoria

May 31, 2020 at 5:47 pm in reply to: Thumbnail image size change after last enfold update #1218212

Victoria
Inactive Moderator

Hey premaccess,

Best regards,
Victoria

May 31, 2020 at 5:43 pm in reply to: Change color on mobile background menu #1218210
Victoria
Inactive Moderator
Hi Camilla88,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top #wrap_all .av-burger-overlay-scroll {
    background-color: green;
}
.html_av-overlay-side #top #wrap_all div .av-burger-overlay-scroll #av-burger-menu-ul a:hover{background-color:aqua;}
.html_av-overlay-side-classic #top #wrap_all .av-burger-overlay #av-burger-menu-ul li a{border-color:aqua;}
```
If you need further assistance please let us know.

Best regards,
Victoria
May 31, 2020 at 5:38 pm in reply to: Trying to get tab choices more obvious #1218209

Victoria
Inactive Moderator

Hey Terve,

Best regards,
Victoria

May 31, 2020 at 5:37 pm in reply to: Boxed layout with custom background on computer screens only #1218207

Victoria
Inactive Moderator

Hi fcp,

Which iPad are you referring to? They have different screen sizes too.

Could you please attach some screenshots of the issue?

Best regards,
Victoria

May 31, 2020 at 5:35 pm in reply to: Message: "no products match your search" after enfold and wordpress update #1218204

Victoria
Inactive Moderator

Hey Xorex_92,

Please have a look at the following thread:
https://kriesi.at/support/topic/product-grid-no-products-found-which-match-your-selection/#post-859678

You might also want to load a fresh copy of the theme via FTP, while deleting the prev enfold folder.

If you need further assistance please let us know.

Best regards,
Victoria

May 31, 2020 at 5:32 pm in reply to: Shop not working #1218203

Victoria
Inactive Moderator

Hi Gnezdo,

Best regards,
Victoria

May 31, 2020 at 5:30 pm in reply to: size picture top of the post #1218199

Victoria
Inactive Moderator

Hi ChrisCoach,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

May 31, 2020 at 5:27 pm in reply to: video dosn't work #1218197

Victoria
Inactive Moderator

Hi ChrisCoach,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

May 31, 2020 at 5:25 pm in reply to: Portfolio Entry don't load #1218196

Victoria
Inactive Moderator

Hi Mike61,

Thank you. I see no other issues with the pages but the JavaScript error that prevents the page from loading.

What is different on this page?

Can you make a copy of the page and see if the issue persists?

Best regards,
Victoria

May 31, 2020 at 5:18 pm in reply to: Compatible with WordPress 5.4.1 and WooCommerce 4.1.0 #1218195

Victoria
Inactive Moderator

Hey Sott-Media,

The link has expired, please share the screenshot again.

Best regards,
Victoria

May 30, 2020 at 5:28 pm in reply to: Masonry Blog not working #1218055

Victoria
Inactive Moderator

Hey emilconsor,

The images aspect ratio does not allow for taller thumbs and so the amount of text that you have there covers the image thumb.

You might want to use different images or the blog grid.

Best regards,
Victoria

May 30, 2020 at 5:25 pm in reply to: CSS customization of the socket menu #1218054

Victoria
Inactive Moderator

Hey francemedics,

Could you please give us a link to your website, we need more context to be able to help you.

Could you please attach a mockup of what you’re trying to achieve?

Best regards,
Victoria

May 30, 2020 at 5:23 pm in reply to: Display specific blog posts with Blog Element – urgent! #1218052

Victoria
Inactive Moderator

Hi bobfurgo,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

May 30, 2020 at 5:22 pm in reply to: Seiten bearbeiten Builder läd nicht mehr #1218051

Victoria
Inactive Moderator

Hi lauragrashoff,

Can you please downgrade to php7.3 and try to update the theme again?

Best regards,
Victoria

May 30, 2020 at 5:18 pm in reply to: Font Change and Envato Private Token Errors #1218050

Victoria
Inactive Moderator

Hi wasim-ullah,

Best regards,
Victoria

May 30, 2020 at 5:15 pm in reply to: SVG for image with hotspots element #1218049

Victoria
Inactive Moderator

Hey lzevon,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

May 30, 2020 at 5:13 pm in reply to: Error when using enfold theme vs thrive architect #1218047

Victoria
Inactive Moderator

Hi phaptrinh,

https://share.getcloudapp.com/4guykvbo Blog on the main pages seems to look ok. Did you get it working?

https://share.getcloudapp.com/lluDBbZY I am not seeing the description field rendered.

Did you get the issues resolved or do you need more help? If you need more help, please point us to the remaining issues.

Best regards,
Victoria

May 30, 2020 at 5:09 pm in reply to: "Saving didnt work! Please reload the page and try again" problem #1218045

Victoria
Inactive Moderator

Hey Ayca,

Please disable Jetpack and see id it solves the issue.

Best regards,
Victoria

May 30, 2020 at 5:06 pm in reply to: Header Video filename in Google Search results #1218044

Victoria
Inactive Moderator

Hi the_digital_manager,

This is not the theme issue and the decision is totally up to you or your client. If it’s bad that the media is indexed, then you need to disallow it completely.

If you need further assistance please let us know.
Best regards,
Victoria

May 30, 2020 at 5:04 pm in reply to: Contact Form generated by own Shortcode not working #1218043

Victoria
Inactive Moderator

Hi aprott,

Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

Or you might want to use a plugin that allows you to use these options out of the box.

Best regards,
Victoria

May 30, 2020 at 5:03 pm in reply to: Standard blog layout disappears when opening in advanced layout builder #1218041

Victoria
Inactive Moderator

Hi Timo,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

May 30, 2020 at 5:00 pm in reply to: Website Font Not Changing #1218040

Victoria
Inactive Moderator

Hi Labrat228,

I am seeing Georga set as the font. Did you decide to go with another font?

Best regards,
Victoria

May 30, 2020 at 4:56 pm in reply to: Case #1213646 #1218037

Victoria
Inactive Moderator

Hi osovskie8,

You can go to the Theme options > General Styling > Quick Css and copy all the code from there to a CSS validator here:
https://jigsaw.w3.org/css-validator/#validate_by_input

It will show you if there are any errors there.

If you need further assistance please let us know.
Best regards,
Victoria

May 30, 2020 at 4:52 pm in reply to: tables closed #1218034

Victoria
Inactive Moderator

Hi Franz,

Ok, we will close the thread.

If you need further assistance please let us know in a new one.
Best regards,
Victoria

May 30, 2020 at 4:50 pm in reply to: Highlight active menu #1218033

Victoria
Inactive Moderator

Hi ProTravelGolf,

I see no errors in JavaScript and no causes for the issue. I will ask my colleagues to have a look.

Best regards,
Victoria
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Viewing 30 posts - 6,721 through 6,750 (of 38,325 total)

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