Page 171 – Support | Kriesi.at – Premium WordPress Themes

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August 13, 2020 at 11:25 am in reply to: Enfold Theme Update (4.7.4) broke Gallery & Sliders #1237348

Victoria
Inactive Moderator

Hi new350eugwebsite,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Do you have an image of what it looked like when it was working properly?

Best regards,
Victoria

August 13, 2020 at 11:21 am in reply to: Shrunk MENU background color #1237347

Victoria
Inactive Moderator

Hi welswebmaster,

I added some css to the code I gave you before. Please check.

Best regards,
Victoria

August 13, 2020 at 11:12 am in reply to: Call to Action Button in Full Width Easy Slider #1237343

Victoria
Inactive Moderator

Hi MissLS,

Great :)

We are closing the thread.

If you need further assistance please let us know in a new one.

Best regards,
Victoria

August 13, 2020 at 11:12 am in reply to: GDPR compliance #1237341

Victoria
Inactive Moderator

Hi,

Best regards,
Victoria

August 13, 2020 at 11:11 am in reply to: GDPR compliance #1237340

Victoria
Inactive Moderator

Hi Jan_FtFA,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

August 13, 2020 at 11:10 am in reply to: Changing letterspace in H6 #1237338

Victoria
Inactive Moderator

Hi JoStudioDeRijp,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

August 13, 2020 at 11:09 am in reply to: Slide Show with 3 Link-Buttons #1237337

Victoria
Inactive Moderator

Hi NoraGTS,

Best regards,
Victoria

August 12, 2020 at 6:55 pm in reply to: Shrunk MENU background color #1237132
Victoria
Inactive Moderator
Hi welswebmaster,

Best regards,
Victoria
- This reply was modified 5 years ago by Victoria.
August 12, 2020 at 6:53 pm in reply to: Testimonial slider image (icon) in the middle above the name #1237131

Victoria
Inactive Moderator

Hi Mathilde,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

August 12, 2020 at 6:52 pm in reply to: Safari Container width #1237130

Victoria
Inactive Moderator

Hi Online Media,

Great :)

We are closing the thread.

If you need further assistance please let us know in a new one.

Best regards,
Victoria

August 12, 2020 at 6:51 pm in reply to: Mit diesem API-Schlüssel konnte keine Verbindung zu Google Maps #1237129

Victoria
Inactive Moderator

Hi Karamba69,

Credentials did not work for me. Could you please update the credentials?

Best regards,
Victoria

August 12, 2020 at 6:49 pm in reply to: Different Menu on Mobile doesn't work #1237126

Victoria
Inactive Moderator

Hi parrob,

Yes, please tell us which menu goes where. Did you add the classes and the css or you removed it already?

Best regards,
Victoria

August 12, 2020 at 6:46 pm in reply to: Shrunk MENU background color #1237123
Victoria
Inactive Moderator
Hey Julie,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top #header.header-scrolled-full .header_bg {
    background-color: #ccc;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
August 12, 2020 at 6:44 pm in reply to: GetYour Guide #1237122

Victoria
Inactive Moderator

Hi Charlotte,

Best regards,
Victoria

August 12, 2020 at 6:42 pm in reply to: Testimonial slider image (icon) in the middle above the name #1237119
Victoria
Inactive Moderator
Hi mofix,

Thank you :)

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top .av-large-testimonial-slider .avia-testimonial-meta .avia-testimonial-image {
  margin: 0 auto !important;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
August 12, 2020 at 6:39 pm in reply to: I am unable to include a menu in the footer. #1237118

Victoria
Inactive Moderator

Hey ANDRE LUIS SPILARI,

For technical support please register here kriesi.at/support/register with your item purchase code .

Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

Example: https://kriesi.at/support/enfold

Scroll to the bottom of the page to open a new ticket.

Best regards,
Victoria

August 12, 2020 at 6:35 pm in reply to: ENFOLD THEME #1237117

Victoria
Inactive Moderator

Hey HIREN,

Thank you for your interest in Enfold.

Enfold uses its own builder – the Advanced Layout Builder. Well, Elementor can be used with Enfold.

Here are the docs for you:

Intro to layout builder

Best regards,
Victoria

August 12, 2020 at 6:32 pm in reply to: After last Enfold update, automatic year update in footer no longer works #1237116

Victoria
Inactive Moderator

Hi Andreas,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

August 12, 2020 at 6:32 pm in reply to: Sub menu is spanning the page horizontally #1237114

Victoria
Inactive Moderator

Hey Gavin,

You need to disable the mega menu :)

Go to Appearance > Menus and uncheck the Mega Menu option:

Best regards,
Victoria

August 12, 2020 at 6:29 pm in reply to: datepickerL10n is not defined #1237111

Victoria
Inactive Moderator

Hi Josef,

Ok :)

We are closing the thread.

If you need further assistance please let us know in a new one.

Best regards,
Victoria

August 12, 2020 at 6:27 pm in reply to: Changing letterspace in H6 #1237110
Victoria
Inactive Moderator
Hey JoStudioDeRijp,

Could you please give us a link to your website, we need more context to be able to help you.
```
h6 {
 letter-spacing: 2px;
}
```
Best regards,
Victoria
August 12, 2020 at 6:24 pm in reply to: Safari Container width #1237108

Victoria
Inactive Moderator

Hey Online,

Could you please attach some screenshots of the issue?

It looks the same on my end.

Best regards,
Victoria

August 12, 2020 at 6:22 pm in reply to: Tab section not working after update 4.7.6.2 #1237107

Victoria
Inactive Moderator

Hey cwi_druckhaus-ka_design,

Credentials did not work for me. Could you please update the credentials?

Best regards,
Victoria

August 12, 2020 at 6:20 pm in reply to: Update broke tab section-height #1237106

Victoria
Inactive Moderator

Hey giaco_he,

Could you please clear the cache, check again and get back to us. Also, try disabling css and js merging and see if the issue gets resolved.

Best regards,
Victoria

August 12, 2020 at 6:18 pm in reply to: featured image #1237104

Victoria
Inactive Moderator

Hey sandreucci,

You don’t need to use the featured image or you can choose an option to not show it on the single post:

Best regards,
Victoria

August 12, 2020 at 6:14 pm in reply to: Mega Menu: 2 menus in header only show main menu in mobile version of website #1237101

Victoria
Inactive Moderator

Hey dradoering,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

August 12, 2020 at 6:14 pm in reply to: Mega Menu: 2 menus in header only show main menu in mobile version of website #1237100

Victoria
Inactive Moderator

Hey dradoering,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

August 12, 2020 at 6:12 pm in reply to: Slideshow-Error in Update July 2020 (?) #1237099

Victoria
Inactive Moderator

Hey ulif,

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your ThemeForest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works.

Best regards,
Victoria

August 12, 2020 at 6:11 pm in reply to: Disappear content on mobile #1237098

Victoria
Inactive Moderator

Hi Filip,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

August 12, 2020 at 6:10 pm in reply to: Layerslider Broken after WordPress 5.5. Update #1237096

Victoria
Inactive Moderator

Hi adagiono1,

Great :)

We are closing the thread.

If you need further assistance please let us know in a new one.

Best regards,
Victoria
Author

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Viewing 30 posts - 5,101 through 5,130 (of 38,331 total)

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