Page 152 – Support | Kriesi.at – Premium WordPress Themes

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August 30, 2020 at 4:49 pm in reply to: H1 is in ALL CAPS #1241977

Victoria
Inactive Moderator

Hey dezineo,

Could you please give us a link to your website, we need more context to be able to help you.

Best regards,
Victoria

August 30, 2020 at 4:49 pm in reply to: Widget! #1241976

Victoria
Inactive Moderator

Hey Luca,

Could you please attach a mockup of what you’re trying to achieve?

You can upload a mockup to a service like Dropbox or http://imgur.com and give us the links here.

Best regards,
Victoria

August 30, 2020 at 4:48 pm in reply to: Submenu disappeared in Enfold Theme Options since upgrade to WordPress 5.5 #1241974

Victoria
Inactive Moderator

Hey Peter_Bottema,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

August 30, 2020 at 4:38 pm in reply to: Help please!? Renewing Support & Updating from earlier version #1241973

Victoria
Inactive Moderator

Hey centralmarketing,

Here are the docs for you:

Theme Registration

If you need help with updating please share credentials in private.

Best regards,
Victoria

August 30, 2020 at 4:37 pm in reply to: Masonry filter not working correctly 2 #1241971

Victoria
Inactive Moderator

Hey Tom,

I replied in that thread and I will close this one. Let’s keep our discussion there.

Best regards,
Victoria

August 30, 2020 at 4:36 pm in reply to: Masonry filter not working correctly #1241970

Victoria
Inactive Moderator

Hey!

Can you please have the Appearance > Theme Editor enabled for now?

Best regards,
Victoria

August 30, 2020 at 4:32 pm in reply to: H2 headings smaller than other headings in avia text-block editor preview #1241969

Victoria
Inactive Moderator

Hi Skizo,

Glad we could help :)

If you need further assistance please let us know.
Best regards,
Victoria

August 30, 2020 at 4:29 pm in reply to: AVIA LAYOUT EDITOR DOES NOT WORL SUDDENLY WITHOUT OUR INTERACTION #1241968

Victoria
Inactive Moderator

HiDr. Roman Hummelt,

There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your ThemeForest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works.

Best regards,
Victoria

August 30, 2020 at 4:28 pm in reply to: Vertical Slider for testimonial section #1241965

Victoria
Inactive Moderator

Hey ChrisEngineer,

No, Enfold does not have such a slider. You might want to look for a plugin that adds such functionality.

If you need further assistance please let us know.
Best regards,
Victoria

August 30, 2020 at 4:26 pm in reply to: logo #1241964
Victoria
Inactive Moderator
Hi bencottrell,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.html_header_top.html_header_sticky #main {
    padding-top: 172px;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
August 30, 2020 at 4:24 pm in reply to: Media error: Format(s) not supported or source(s) not found. #1241962

Victoria
Inactive Moderator

Hi sailing_cat,

Glad it’s working for you now! :)

If you need further assistance please let us know.

Best regards,
Victoria

August 30, 2020 at 4:23 pm in reply to: Vimeo videos are showing as black screens #1241960

Victoria
Inactive Moderator

Hi voodoosteve,

That’s great! It’s better to keep the discussion in that thread and I will close this one.

Best regards,
Victoria

August 30, 2020 at 4:22 pm in reply to: Easy slider and images have disappeared after update #1241959

Victoria
Inactive Moderator

Hey braymond64,

Best regards,
Victoria

August 30, 2020 at 4:16 pm in reply to: Advanced Layout Editor Looping #1241955

Victoria
Inactive Moderator

Hi Japracool,

Glad you got it working for you! :)

If you need further assistance please let us know.

Best regards,
Victoria

August 30, 2020 at 4:11 pm in reply to: UNABLE TO INSTALL LATEST ENFOLD #1241953

Victoria
Inactive Moderator

Hey Slawomir,

I updated the theme for you. Please check.

Best regards,
Victoria

August 30, 2020 at 4:06 pm in reply to: Functions missing in Classic Editor #1241952

Victoria
Inactive Moderator

Hey Slawomir,

Could you please attach some screenshots of the issue?

Best regards,
Victoria

August 30, 2020 at 4:05 pm in reply to: can't update enfold #1241951

Victoria
Inactive Moderator

Hi samgrom,

I used the plugin Update Theme and Plugins from Zip File to update the theme on your website. You can share the other website and credentials here if you need help with it too.

Best regards,
Victoria

August 30, 2020 at 3:25 pm in reply to: Enfold easy slider – disable hover effect & and missing media upon reload #1241949

Victoria
Inactive Moderator

Hi EpicCinematicStudios,

Best regards,
Victoria

August 30, 2020 at 3:18 pm in reply to: Not all images uploaded to Tab section element not showing on website #1241947
Victoria
Inactive Moderator
Hey Nathan,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
#top .av-layout-tab-inner .avia-image-container.avia-align-center {
    opacity: 1;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
August 30, 2020 at 3:15 pm in reply to: Need HOUZ social icon. #1241945

Victoria
Inactive Moderator

Hi surbhik82,

I see you have the icon in the footer added with some plugin, but I do not see where you are using Enfold’s social share. Where can I see it?

Best regards,
Victoria

August 30, 2020 at 3:10 pm in reply to: Google Site Kit – Double count #1241944

Victoria
Inactive Moderator

Hey roamingk,

Yes, you’ll need to remove it from Enfold Google Settings Panel. As for the numbers, it should not double but we do not know for sure.

Best regards,
Victoria

August 30, 2020 at 3:09 pm in reply to: Avia Layout Builder not loading on some pages even after theme and WP update #1241943

Victoria
Inactive Moderator

Hey ammediabox,

Best regards,
Victoria

August 30, 2020 at 3:07 pm in reply to: Page editor no longer works & Theme Options do not work #1241941
Victoria
Inactive Moderator
Hi wetherhaven,

I see that you have Enfold updated and the website is back up and running. That’s great.

https://share.getcloudapp.com/7KuLjxle I’ve never seen the Advanced Layout Builder like this.

I see that icons do not show up and shortcodes are shown too.

Can you please disable all plugins and let us check?

Best regards,
Victoria
- This reply was modified 4 years, 11 months ago by Victoria.
August 30, 2020 at 2:55 pm in reply to: Page and column headings not showing at all #1241939
Victoria
Inactive Moderator
Hey ginnywills,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
 @media only screen and (max-width:989px){
    .avia_transform .avia-timeline-vertical.avia-timeline-animate .milestone_icon {
        opacity: 1;
        -webkit-transform: scale(1);
        -ms-transform: scale(1);
        transform: scale(1);
    } 
 }
```
Which column headings are you referring to?

Could you please attach some screenshots of the issue?
If you need further assistance please let us know.

Best regards,
Victoria
August 30, 2020 at 2:55 pm in reply to: Page and column headings not showing at all #1241938
Victoria
Inactive Moderator
Hey ginnywills,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
 @media only screen and (max-width:989px){
    .avia_transform .avia-timeline-vertical.avia-timeline-animate .milestone_icon {
        opacity: 1;
        -webkit-transform: scale(1);
        -ms-transform: scale(1);
        transform: scale(1);
    } 
 }
```
Which column headings are you referring to?

Could you please attach some screenshots of the issue?
If you need further assistance please let us know.

Best regards,
Victoria
August 30, 2020 at 2:49 pm in reply to: Inherited Site with Advance Page builder #1241937

Victoria
Inactive Moderator

Hey Michelle deRimanoczy,

For technical support please register here kriesi.at/support/register with your item purchase code .

Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

Example: https://kriesi.at/support/enfold

Scroll to the bottom of the page to open a new ticket.

If you don’t have the purchase code and are not registered at the forum, you’ll need to purchase the license for the theme again.

Best regards,
Victoria

August 30, 2020 at 2:47 pm in reply to: Page Text completely disappeared #1241936

Victoria
Inactive Moderator

Hi algkent,

I see you’re running Enfold 4.7.4. Is this the version that you wanted or do you need help with updating the theme to the latest?

Best regards,
Victoria

August 30, 2020 at 2:39 pm in reply to: Font mit SSL nicht richtig dargestellt #1241935

Victoria
Inactive Moderator

Hi hubsi,

The fonts load fine on my end and none of them are blocked.

Could you please clear the cache, check again and get back to us.

Best regards,
Victoria

August 30, 2020 at 2:33 pm in reply to: WP wird im Chrome angezeigt, aber im Firefox und Edge lädt es nur! #1241932

Victoria
Inactive Moderator

Hi Jürgen,

Well, maybe you can try to use a jQuery Migrate Helper plugin.

Here is an article about it:

WordPress 5.5 Update Breaks Plugins – How to Fix it with jQuery Migrate Helper?

Best regards,
Victoria

August 30, 2020 at 2:29 pm in reply to: html-table in widget area without styling #1241931
Victoria
Inactive Moderator
Hey aebli,

Here is the code you can put in Enfold > General Styling > Quick Css, if it does not work, put into themes/enfold/css/custom.css
```
.footer_color tr:nth-child(odd), 
.footer_color .pricing-table>li:nth-child(odd),
 .footer_color .pricing-extra {
    background: #222222;
}
.footer_color td {
    border-color: #5d5656;
    font-size: 16px;
}
```
If you need further assistance please let us know.

Best regards,
Victoria
Author

Posts

Viewing 30 posts - 4,531 through 4,560 (of 38,331 total)

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