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Viewing 11 posts - 1 through 11 (of 11 total)
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  • November 9, 2019 at 2:09 pm in reply to: Problem with upload of enfold #1155212
    thesocialny

    I am having difficulty updating the Enfold Theme. My website is still running on the Enfold Child Theme 3.5.3 version. When I try to upload the new version, 4.6 version I got the following message:

    Installing Theme from uploaded file: enfold.zip
    Unpacking the package…

    Installing the theme…

    Destination folder already exists. /var/www/wp-content/themes/enfold/

    Theme installation failed.

    April 28, 2016 at 7:09 am in reply to: WordPress 4.5 Slider Images Not Working #623490
    thesocialny

    It did not overwrite when i dragged over to FTP. Reminder: I have the Enfold Child Theme.

    April 26, 2016 at 3:36 am in reply to: WordPress 4.5 Slider Images Not Working #621830
    thesocialny

    I have mentioned at least 3 times that I do not know how to do that via FTP. I don’t understand why you guys have not updated my plugin to the new version even though I have submitted my user name and API key. This is very irritating to go back and forth on this issue for the past 6 days.

    Please advise by walking me through it step by step.

    April 26, 2016 at 3:33 am in reply to: WordPress 4.5 Slider Images Not Working #621827
    thesocialny

    I have mentioned at least 3 times that I do not know how to do that.

    Please advise by walking me through it step by step.

    April 25, 2016 at 9:15 pm in reply to: WordPress 4.5 Slider Images Not Working #621674
    thesocialny

    Hello??

    I uploaded the transient cleaner and still no change with images. Please advise.

    April 25, 2016 at 4:57 am in reply to: WordPress 4.5 Slider Images Not Working #620959
    thesocialny

    Hello,

    I have already mentioned before that I tried installing it the way you suggested and it did not work. I also noted that I was unaware of FTP and that your team would have to walk me through it step by step.

    April 25, 2016 at 3:46 am in reply to: WordPress 4.5 Slider Images Not Working #620940
    thesocialny

    Also,

    You gave the same link the other tech gave which I explained does not work.

    April 25, 2016 at 3:43 am in reply to: WordPress 4.5 Slider Images Not Working #620937
    thesocialny

    I don’t know how to do that so you are going to have to walk me through. I don’t think you reviewed my previous posts because I have indicated that I am not receiving the latest version, 3.5.3 even though I have provided my user name and API key to receive the upgrade which is now over 6 days.

    Kindly advise when this will be resolved.

    April 24, 2016 at 12:26 am in reply to: WordPress 4.5 Slider Images Not Working #620702
    thesocialny

    Hi there,

    Thank you for getting back to me. Providing information now,

    Thanks,

    S

    April 23, 2016 at 7:00 pm in reply to: WordPress 4.5 Slider Images Not Working #620582
    thesocialny

    Hello- sending website link…

    Thanks for getting back to me. I looked at the video and it did not help at all. I tried to upload first like the instructions and that failed. I don’t know how to do the second suggestion.

    Please help.. I don’t understand what is the point of Enfold mentioning that updates would automatically happen every 12 hours if it has been over 4 days now and nothing has happened.

    Kindly advise.

    Thank you,

    Stephanie

    April 23, 2016 at 6:59 pm in reply to: WordPress 4.5 Slider Images Not Working #620581
    thesocialny

    Hello,

    Thanks for getting back to me. I looked at the video and it did not help at all. I tried to upload first like the instructions and that failed. I don’t know how to do the second suggestion.

    Please help.. I don’t understand what is the point of Enfold mentioning that updates would automatically happen every 12 hours if it has been over 4 days now and nothing has happened.

    Kindly advise.

    Thank you,

    Stephanie

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Viewing 11 posts - 1 through 11 (of 11 total)