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Viewing 16 posts - 1 through 16 (of 16 total)
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  • in reply to: Default formatting settings #1486980

    Good morning Rikard,

    I have no doubt that I can improve my skills in CSS, thank you for the resources. However, that is not the issue I am currently facing. So perhaps a summary could help.

    Regarding CSS:
    1) As previously mentioned, CSS doesn’t reliably override the blue. Additionally, on our entire website (not just the pages I’m working on), I would want the bold elements to also not be blue, but black. However, very importantly, if I do a hard global override to make it all black using CSS, then some elements that we’ve purposefully formatted differently in the paragraph section would be overwritten by black. That is why we find it important to just change the color of the default bold text instead of affecting entire paragraph sections. We want to fix the issue at its core, not look for solutions for every page or global CSS overrides affecting formatting of entire sections.
    2) CSS doesn’t override the tables to make them transparent, only to change their background to another color. Changing them to a color that matches the background is an ok workaround, but if we end up changing the theme colors on our website, then all tables using that workaround will no longer match the background. That is why we find it important for the default behavior of tables being transparent and not with a white background.

    Current implementations of CSS
    You can find all the global CSS we’ve added in the General Styling section of the Enfold theme.

    Summary of our issue
    Again, as much as I appreciate your suggestions in overriding the default formatting, my initial question was really in regards to fixing the default formatting itself. So in our case:
    1) Bold text being blue instead of black
    2) Background of tables being white instead of transparent

    I use the Twenty Twenty-Five theme to build one of our subdomains and the text there is black. The default is never for bold text to be blue, so somewhere it was changed to blue and we would like to change it back to black. However, due to the native settings and the many styling options in Enfold we are reaching out to you to change it reliably without creating contradictions resulting in formatting issues.

    Best,
    Vlad

    in reply to: Default formatting settings #1486743

    Good morning Rikard,

    I understand that it works but I am looking for how to make it the default instead of adjusting every element in HTML. The same applies for the tables. It would be much more efficient for us to generate content if the default for bold text was black and the tables were transparent, as almost every single instance would require those elements to be as such.

    It would make more sense for us to apply styling directly for the rare occasions that we would want it to be something else.

    Thank you,
    Vlad

    in reply to: Default formatting settings #1486665

    Good morning,

    You will find the example page I created in the private section along with the password to access it.
    I’ve readded the explanation on the page itself.

    Thank you,
    Vlad

    in reply to: Elements on website not loading #1486289

    Hi Rikard,

    Thanks for your response. Can you provide more detailed instructions on where and how to deactivate caching? We dont know if there are multiple locations for this, besides the Object Cache Pro. Can we jump on a call and i share my screen?

    Thanks,
    Anna

    in reply to: Elements on website not loading #1486288

    Hello,

    I’ve attached 4 screenshots: 2 from each of the webpages, showing the elements both loading and not loading. This is an urgent matter, as website performance issues directly impact our business objectives. We’d greatly appreciate it if you could prioritize this issue.

    Please let us know if there’s anything else we can provide to help resolve this as quickly as possible.

    Regards,
    Anna

    in reply to: Elements on website not loading #1486283

    Good morning Rikard,

    The closest I can do is point you to pages that have that issue occur the most often. It’s hard to reproduce the results as it’s just an issue of landing on a given page and elements (sometimes the whole content) not loading. And it’s been occurring with more regularity.

    You will find the pages in question in the private section.

    Thank you,
    Vlad

    in reply to: Elements on website not loading #1486244

    Good morning Ismael,

    Thank you for the response. I’ve disabled File Compression for CSS and JS as requested. I’ve also flushed the cache with Object Cache Pro on my dashboard (not sure if there is somewhere else I should be flushing the cache).

    I’ve added our website URL in the private field.

    Thank you again for your help.

    Best,
    Vlad

    in reply to: Webpages dont load correclty #1411415

    Hi Nikko,

    Thanks for taking care of it. In the past 2 weeks, we havent experienced any issues with the website, so I think disabling post-css worked!

    Best,
    Anna

    in reply to: Webpages dont load correclty #1409637

    Hi Nikko,

    Thanks for looking into this, however, the issue still occurred with all the same pages. I had to reboot them this morning by clicking “update” on all of them. Do you think there is anything else we can do to find a solution to this?

    Thank you,
    Anna

    in reply to: Webpages dont load correclty #1409404

    Hi Nikko,

    That is right – I needed to update the page and after the update it worked. However, it is only a temporary fix. When the pages are not loading correctly, they look like this: https://we.tl/t-roPzpqNg2j

    In terms of caching and plugins, that was the assumption of another moderator – see more details on case 1407137. He cleared cache and turned off the plugin that supposedly caused the breakage, but it was only a temporary fix. I would like to find an ultimate solution to this issue to prevent it from happening again in the future. I would appreciate your help in this.

    Thank you!
    Regards,
    Anna

    in reply to: Web elements lagging #1408722

    Hello Mike,

    It does load correctly now, as you resolved the issue in the different thread! Thanks again for your assistance and have a nice weekend!

    Best,
    Anna

    in reply to: Design Elements are not showing #1408721

    Hello Mike,

    Thank you so much for diving in and fixing it! It has been a few days since you implemented changes and all the elements still load correctly. I did made some changes to SBC page, so this might have helped with the odd gaps between certain elements.

    Thanks again!

    Anna

    in reply to: Web elements lagging #1407658

    Hi Mike,

    This is how some pages load: https://img.savvyify.com/image/xb7A
    This is how it is supposed to load: https://img.savvyify.com/image/x5KL

    This issue is fickle: we would experience it for a few days, then it would be gone, then it would occur again.

    Thanks,
    Anna

    in reply to: Design Elements are not showing #1407475

    Hello Ismael,

    For some reason, pages that appeared broken earlier load normal now. However, now I experience issues on some other pages (https://telcobridges.com/freesbc-home/). For example, the desktop version contains a large gap: https://img.savvyify.com/image/xNXd. Another instance is the mobile version of https://telcobridges.com/sbc has different layout of the footer: https://img.savvyify.com/image/xVAt.

    Please feel free to use the information provided in Private Data section to check for any underlying issues. I am not proficient with CSS and backup development, so I prefer not to change any theme settings myself.

    Thanks for your help!
    Anna

    in reply to: Web elements lagging #1406995

    Hello, the issue hasnt been resolved, so the team’s response would be appreciated. Thanks.

    in reply to: Web elements lagging #1406695

    Thanks for checking! I meant not loading correctly – some elements just dont show up on the page (orange background with white text for the top banner, divider, orange elements in the bullet point). You can compare these 2 pages and see how the second one doesnt look right, even though they are design exactly the same way:
    – all elements are loading correctly: https://telcobridges.com/products/voip-media-gateways-tmedia/tmg800-media-gateway/
    – some elements wont show up or are distorted: https://telcobridges.com/products/voip-media-gateways-tmedia/tmg7800-media-gateway/

    There are several webpages on the website with the same issue. However, it used to show up correctly prior to making changes in Advanced Styling.

Viewing 16 posts - 1 through 16 (of 16 total)