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  • July 22, 2022 at 10:56 pm in reply to: Major issue with WP theme defaulting back to Twenty Twenty Two #1359242
    tamarajoy

    Thanks for reviewing the issue.
    Please close the ticket. We will monitor the issue over the next few days.
    Best,
    T

    July 22, 2022 at 8:56 pm in reply to: Major issue with WP theme defaulting back to Twenty Twenty Two #1359230
    tamarajoy

    We verified the server logs and there is nothing of note. At the moment, we are re-doing the updates and backing up each time to potentially find where the conflict is.

    In the meantime, perhaps we can remove the WP default templates? We typically work on other CMS platforms, so we are less familiar with the troubleshooting.

    May 10, 2022 at 4:43 pm in reply to: Endfold-child theme Frontpage Settings not changing and a critical error #1351200
    tamarajoy

    Hi Rikard,
    We do see that both the template + PHP versions need to be updated.
    However, when accessing enfold-child > Theme Update > there is this message: No Updates available. You are running the latest version! (4.7.4). It is clear that the child theme is not updating as expected to the 4.9.2.3. We had re-purchased the template as the previous developer did not insert the valid Envato private token.

    Would you be able to advise why the child theme is not updating as expected?

    In the meantime, I will have the hosting company update the PHP version to 7.4.
    Best,
    Tamara

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