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Viewing 3 posts - 1 through 3 (of 3 total)
Viewing 3 posts - 1 through 3 (of 3 total)
Thanks for reviewing the issue.
Please close the ticket. We will monitor the issue over the next few days.
Best,
T
We verified the server logs and there is nothing of note. At the moment, we are re-doing the updates and backing up each time to potentially find where the conflict is.
In the meantime, perhaps we can remove the WP default templates? We typically work on other CMS platforms, so we are less familiar with the troubleshooting.
Hi Rikard,
We do see that both the template + PHP versions need to be updated.
However, when accessing enfold-child > Theme Update > there is this message: No Updates available. You are running the latest version! (4.7.4). It is clear that the child theme is not updating as expected to the 4.9.2.3. We had re-purchased the template as the previous developer did not insert the valid Envato private token.
Would you be able to advise why the child theme is not updating as expected?
In the meantime, I will have the hosting company update the PHP version to 7.4.
Best,
Tamara