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  • #1359223

    After many text updates (simple updates) to the website, on an Enfold Child theme, the site suddenly reverted to the WP Twenty Twenty Two theme with no prior notice. This resulted in having to revert to a server backup losing all the most recent changes. While we thought the first incident was perhaps a user error, it became obvious after the second time that the site reverted to the WP theme.

    After it does this, the Enfold child theme is no longer there leaving us with only the default Enfold theme. The site was restored again using the server backup and we’re monitoring it to see if it produces the issue on its own.

    Would the support team be able to provide insight into what is going on here?
    Thanks in advance.

    • This topic was modified 1 year, 10 months ago by tamarajoy.
    #1359226

    Hey tamarajoy,

    I’ve never heard of that happening before, so I’m not sure what to tell you unfortunately. Do you have server error logs which we could have a look at?

    Best regards,
    Rikard

    #1359230

    We verified the server logs and there is nothing of note. At the moment, we are re-doing the updates and backing up each time to potentially find where the conflict is.

    In the meantime, perhaps we can remove the WP default templates? We typically work on other CMS platforms, so we are less familiar with the troubleshooting.

    #1359236

    Hi,

    I’m not sure what good removing default WordPress themes would do, if you are not using them. But I guess it could be part of excluding things that could cause the problem to happen.

    Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    #1359242

    Thanks for reviewing the issue.
    Please close the ticket. We will monitor the issue over the next few days.
    Best,
    T

    #1359243

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Major issue with WP theme defaulting back to Twenty Twenty Two’ is closed to new replies.