Hi Rickard,

Just to give you some insight, I’ve been having trouble with Enfold for last few months and it started happening with your updates.

I have next to no web development knowledge which is why I thought a simple drag and drop theme like Enfold would have been fine to use for my business site. It’s been a terrible experience.

Now to answer your question, no I have not made any changes to the theme files because I don’t even know what that means let alone how to do it.

What I do ensure is that I always update the theme when it shows an update is available. I think this is what’s causing my ongoing issues with the theme.

The main menu overlay you raise your last message is the issue I contacted support with last time. After an update, my menu dropped to a lower section of the screen and totally screwed up my pages.

After going back and forth 5 times to support and them being unable to rectify I was forced to outsource the task. I was then provided with some CSS code (again I don’t know what that even is) and pasted into a box within the theme. It fixed the issue immediately.

However now I’m having issues with ONLY this one blog page and the links, all other links and menus are working fine.

I ultimately want a solution because I paid to obtain support from Kriesi and I expect to receive support to resolve this issue.

Apologies if I sound angry but this has been going on too long and I don’t have the time to be messing around with ongoing issues that this theme is continually creating for me.

Please help.

Thanks in advance,

Anthony.

Hi Sarah,

Please refer to Private Content.

Thanks,

A

Hi Rikard,

Please refer to “Private content” for details.

Thanks

Anthony

Hi Jordan,

Please refer to “Private Content”.

Thanks.

Hi,

I need to get this theme issue sorted out asap. Please refer to attached “Private Content” provided below.

Thanks.

Anthony.

Hi,

I’m on the website weekly always making sure all theme and plugin updates are updated. I also don’t have any custom CSS and have never entered any CSS (that I’m aware of) on my site thus why I don’t know it’s only affecting the header/menu/logo on some pages.

Thanks,

Anthony