Viewing 19 posts - 1 through 19 (of 19 total)
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  • May 18, 2017 at 12:42 am #795170
    Anthony D

    I just updated the Enfold theme last night and since then only the homepage and one other page on the site has the menu still positioned in the original place is the top right hand of the page. All other pages have the main menu now lower in the page view. The logo has also moved so I’m thinking there’s an issue with the header on some pages as a result of the homepage.

    I only have a very basic website and I’m not a developer or designer.

    Example of the pages with and without errors can be found below:

    Homepage (No issue) http://www.stepupdigitalmarketing.com/
    About Page (Issue with header having moved) http://www.stepupdigitalmarketing.com/about/
    Contact Us (Issue with header having moved) http://www.stepupdigitalmarketing.com/contact/

    Thanks in advance.

    May 18, 2017 at 1:26 am #795177
    Jordan Shannon

    Hey Anthony,

    Which version of Enfold did you update from?

    Best regards,
    Jordan Shannon

    May 18, 2017 at 1:34 am #795181
    Anthony D

    Hi Jordan,

    How do I find what the previous version was?

    All I can see is this message: No Updates available. You are running the latest version! (4.0.7)

    Thanks

    Anthony

    May 18, 2017 at 1:48 am #795190
    Jordan Shannon

    Hi,

    Well if it had been a pretty long time between updates, then it may be getting thrown off by a large number of Enfold updates since then in which case fixing the header issue may be a task if recreating it to fit the modern Enfold framework. If you were consistent and current with updates, then perhaps just making sure all of your custom css has been copied over may do the trick.

    Best regards,
    Jordan Shannon

    May 18, 2017 at 1:51 am #795192
    Anthony D

    Hi,

    I’m on the website weekly always making sure all theme and plugin updates are updated. I also don’t have any custom CSS and have never entered any CSS (that I’m aware of) on my site thus why I don’t know it’s only affecting the header/menu/logo on some pages.

    Thanks,

    Anthony

    May 18, 2017 at 7:51 am #795368
    Anthony D

    Hi again,

    Is anyone able to provide some guidance on this issue given I don’t have any coding or development knowledge on this theme?

    Thanks,

    Anthony

    May 18, 2017 at 11:40 am #795806
    Jordan Shannon

    Hi,

    Do you have a backup of the site prior to the update? If so you can copy the old enfold.css file into the new one. If that does not fix the issue, please share the admin credentials here privately so we can log in and look into this further.

    Best regards,
    Jordan Shannon

    May 18, 2017 at 1:08 pm #795850
    username_envato

    Hi,
    I have had the same problem (headernavigation and logoposition to deep and wrong) after updating from 4.0.5. or so to 4.0.7. Gone back to 4.0.5. backup was the only way to fix the problem. I’m now waiting with my 14 client installations to update to 4.0.7. / or higher until this problem is known and fixed…
    Best regards,
    Chris

    May 18, 2017 at 3:10 pm #795931
    Jordan Shannon

    Hi,

    Thanks for the input @username_envato.

    @Anthony D, you can attempt to revert your version or as I mentioned, please provide login info and we can look into this further.

    Best regards,
    Jordan Shannon

    May 20, 2017 at 1:11 am #796862
    Anthony D

    Hi,

    I need to get this theme issue sorted out asap. Please refer to attached “Private Content” provided below.

    Thanks.

    Anthony.

    May 22, 2017 at 3:52 pm #797717
    Jordan Shannon

    Hi,

    I am not able to see the theme files from the dashboard (header.php, etc.). Is it okay if I deactivate your active plugins in an attempt to view those files?

    Best regards,
    Jordan Shannon

    May 23, 2017 at 4:15 am #798029
    Anthony D

    Hi Jordan,

    Please refer to “Private Content” with instructions.

    Thanks,

    Anthony

    May 23, 2017 at 6:28 pm #798426
    Jordan Shannon

    Hi,

    Apologies, but if you could add ftp info as well, it would help in troubleshooting this further.

    Best regards,
    Jordan Shannon

    May 23, 2017 at 11:14 pm #798571
    Anthony D

    Hi Jordan,

    Please refer to “Private Content”.

    Thanks.

    May 23, 2017 at 11:53 pm #798606
    Jordan Shannon

    Hi,

    FTP is basically how we access the root files. It can be accessed via http://ftp.yoursite.com and requires a username and password. Apologies for the time this takes, but these things are oftentimes necessary to properly troubleshoot an issue. If you are still unsure of how FTP works, you can simply provide us hosting control panel info.

    Best regards,
    Jordan Shannon

    May 24, 2017 at 12:08 am #798620
    Anthony D

    Hi Jordan,

    Please refer to below “PRIVATE CONTENT”.

    Thanks.

    May 25, 2017 at 4:05 pm #799626
    Victoria

    Hi Anthony D,

    Hmmm…. I looked today, the header looks the same and acts the same on all pages. Have you guys get it solved or cleared the cache?

    Best regards,
    Victoria

    May 25, 2017 at 11:18 pm #799879
    Anthony D

    Yes it’s resolved now after I had to employ someone to fix it which cost me money. It was fixed in literally two minutes. Meanwhile, I had emails going back and forth with your support crew for a week. not impressed.

    May 26, 2017 at 12:56 am #799904
    Jordan Shannon

    Hi,

    Apologies for not getting this fixed for you. If we are able to help with anything in the future, we will surely try our best so please don’t hesitate to ask us in the future.

    Best regards,
    Jordan Shannon

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