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  • Wow. This is what I love about Enfold. The community/tech support team is so large and proactive that you can find the solution to almost any issue in a minute.

    I had the exact same issue, googled the error string, found this post, saw the Wordfence conflict, too the advice to put WF in learning mode and try the triggering actions, and the solution worked. I set WF back to Enabled after letting it learn the “suspicious” editing actions I was taking in the editor, and the warning is gone.

    I recently tried a competitor’s theme, immediately ran into issues, and the tech support experience was miles behind the Enfold experience.

    Nice work, everyone!

    in reply to: iPad menu wrapping #491654

    Hi Andy,

    Thanks for the template. I substituted ‘portrait’ for ‘landscape’ and applied it to the custom.css file after inserting the wrap_all command. That resolved the menu issue on iPad. This is the snippet I added to custom.css:

    @media only screen
    and (min-device-width: 768px)
    and (max-device-width: 1024px)
    and (orientation: portrait) {
    #wrap_all { position: relative !important; }
    }

    Thanks! -Alan

    in reply to: Version 2.9.2 copy #489780

    Hi Rikard,

    This is super helpful. It would be even better to get the whole pack for reference, as there are some formatting issues with the copied/pasted .php file when I do a diff/compare. Adding my email in private content.

    Thanks! -Alan

    in reply to: Version 2.9.2 copy #489221

    Hi Rikard,

    Yes, please ask Kriesi if he can share 2.9.2, or at least that version’s functions.php file, with me.

    Thanks for letting me know that replying to my own post sends the case to the back of your queue. That is a horrible mis-behavior that I have never seen in any other support software, and I have worked in tech support for years myself. I would like to see that eliminated.

    Thanks! -Alan

    in reply to: Version 2.9.2 copy #488331

    Hi again,

    I think we have resolved most if not all of this, but I would still appreciate very much a copy of v 2.9.2 functions.php as a point of comparison. Can you help?

    Thanks!

    in reply to: Version 2.9.2 copy #488327

    Hi,

    It seems that rebuilding the WordPress page cache via the W3 Total Cache plugin resolved this issue:

    [Sidebar contents at desktop browser widths (in a browser window of about 1200px width) are showing up pushed to the bottom of the page, just above the footer, and the sidebar itself is only about 100px wide instead of about 360px]

    …and possibly the mobile devices menu issue.

    We are now troubleshooting [Grey Separator lines are showing up between content elements within layout elements, where there were none before the update]

    Would greatly appreciate a response to this thread.

    in reply to: Version 2.9.2 copy #488260

    Hi again,

    Please let me know if you have an archive of prior versions. I need to compare files for forensic purposes.

    I am making the assumption that the buggy behavior seen after the 3.2.3 update is seen because we did not fully reproduce all file modifications made to Enfold 2.9.2, and not because the 3.2.3 update itself is breaking elements of the 2.9.2 theme.

    Issues seen after the 3.2.3 update:

      Sidebar contents at desktop browser widths (in a browser window of about 1200px width) are showing up pushed to the bottom of the page, just above the footer, and the sidebar itself is only about 100px wide instead of about 360px
      Grey Separator lines are showing up between content elements within layout elements, where there were none before the update
      Issues seen on mobile devices – full menu showing on every page, rather than navicon

    Thanks on advance for your response.

    in reply to: Tag Manager without Child Theme #359804

    Hi Ismael,

    I will try the above, replacing “SCRIPT HERE” with our custom Google Analytics snippet at the end of our functions.php file, and I’ll let you know how this worked for us. The script looks like this.

    <script>
    (function(i,s,o,g,r,a,m){i[‘GoogleAnalyticsObject’]=r;i[r]=i[r]||function(){
    …et cetera…
    …et cetera…
    ga(‘send’, ‘pageview’);
    </script>

    I’ll let you know how the site behaves after modifying and replacing functions.php.

    Thanks! -Alan

    in reply to: Blog Post Not Showing – Enfold 2.8 #330348

    Hi Josue,

    Thanks for your help. I experimented with creating new categories and the test post showed up as expected, with no need to go to the blog overview page and manage the Blog Posts element.

    For anyone else having the same issue, it seems that selecting fewer than all available categories to be display causes this issue: that posts in newly added categories are hidden. The solution seems to be selecting all categories one time, then saving that preference. After that, when new categories are added, the list of categories to display under the “Blog Posts” content element editor shows none selected. In that state, all display by default.

    Josue, if I am mistaken about any of this, please let me know.

    Thanks! -Alan

    in reply to: Blog Post Not Showing – Enfold 2.8 #330086

    Hi Josue,

    Thanks very much for this assistance. I see all posts now.
    Maybe this is a WP newbie question, but where in Enfold do I select the blog element category?

    Thanks!
    -Alan

    in reply to: Blog Post Not Showing – Enfold 2.8 #329429
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    in reply to: Blog Post Not Showing – Enfold 2.8 #329427

    Hi Support,

    We are having the same problem. The client posted a third blog post today and it did not show up on the main blog page that shows all posts. The first two were showing up there just fine until.

    I looked at Quick Edit, saw that the first two had missing categorizations and I fixed that, saved changes, and now not a single one of the blog posts shows up. It seems like just touching the database did this.

    We migrated the site from a staging domain to the production URL, and since then, the issue has cropped up. I will provide the site login by private message.

    Thanks! -Alan

    in reply to: Too much spacing when viewing on mobile #326189

    Hello Ismael,
    Thanks! I have now added the css to the quick css AND the custom.css. Also added the code to functions.php – but still there isn’t any difference at all. I still get this weird spacing/ white room between the elements on my website when only viewing on mobile. If it is you can access the website yourself (have left login information in previous post). Please help and I really do appreciate your time. Thank you very much.

    Kind regards

    in reply to: Too much spacing when viewing on mobile #321983
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    in reply to: Too much spacing when viewing on mobile #321797
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    in reply to: Too much spacing when viewing on mobile #321586
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    in reply to: Too much spacing when viewing on mobile #321504

    Hello,
    Thanks for the help! But it really doesn’t do anything at all, still got the same spaces.. Any suggestions?
    thank you!

    Kind regards

    in reply to: Lost file in V2.6 #319477

    Yeesh…this one bit us, too. Josue, your fix did the trick. We uploaded a 1×1 png to that directory and it eliminated the 404 eror.

    We saw the issue in the waterfall chart at http://www.webpagetest.org/

    This is a nasty omission in Layerslider.

    in reply to: Avia Layout Builder Constantly Loading #314601

    Hi again Josue,

    Your advice to update Enfold to 2.9.2, to match the updated WP 4.0, resolved the issue wherein loading the Avia drag and drop editor never completes.

    Thanks for a truly stellar customer support experience. Enfold is an amazing theme, and Kriesi’s tech support bench strength sets you apart as an organization that we end-users can count on to keep our projects on track.

    Thanks!

    -Alan Horenstein

    in reply to: Avia Layout Builder Constantly Loading #314522

    Thanks, Josue!

    I think the API key should be documented more openly, but after ten minutes of googling and fiddling, I found it:

    Log into themeforest
    click Settings
    at middle left, find API keys, click that link
    Generate new key
    Go to WordPress admin>Enfold
    Click “see all options”
    enter themeforest username and generated key there

    …the Enfold will check for an update every 12 hours.
    I’ll keep you updated.

    in reply to: Avia Layout Builder Constantly Loading #314235
    This reply has been marked as private.
    in reply to: loosing page content when updating #309692

    Okay nice to know! Thank you again for great support!
    Kind regards

    in reply to: Displaying another slider on mobile devices #306199

    I figured it out! Thank you very much for your help!!

    Kind regards

    in reply to: Displaying another slider on mobile devices #305995

    Hi Ismael,
    Thank you! I inserted the code in the quick css and took the number from the shortcode of the layersliders and inserted. I have a temporary slider for desktop with shortcode: [layerslider id=”11″] and one for mobile: [layerslider id=”9″]. I inserted the number in the code:
    @media only screen and (min-width: 768px) {
    div#layerslider_11 {
    display: none !important;
    }
    }

    @media only screen and (max-width: 767px) {
    div#layerslider_1 {
    display: none !important;
    }

    div#layerslider_11 {
    display: block !important;
    }
    }

    Is that the right way to do it? It didn’t work, I am maybe doing something wrong? is it the shortcode number I need to use?

    Kind regards and thanks!

    in reply to: responsive problems Enfold #305892

    Hello Yigit,
    Sorry I have removed the ribbon and now created a styled text block instead, and that works great! But thank you very much for the support and help!!
    Kind regards

    in reply to: responsive problems Enfold #304547

    Hi again, when I paste the code to the quick css nothing happens, even though i set the padding really high, I can’t se any difference? What do you think is the problem here? This is what I just paste in the Qucik css: @media only screen and (min-width: 768px) {
    .ribbon h3 {
    width: 220px;
    }

    .ribbon {
    width: 200px;
    }
    }
    the exact same code as what you posted. And thank you so much for your continuing support, I really appreciate that!
    Kind regards

    in reply to: responsive problems Enfold #304018

    Okay thank you! Well the code inside the codeblock already have padding, in the css. But maybe I am doing something wrong? I don’t understand why it pushed the codeblocks together. This is what there is in the codeblock:
    <div class=”ribbon”>
    <h3>Worried?</h3>
    <BR><span style=”font-size: 12pt;”><p>If you’re convicted of a crime, there can be devastating consequences.</p></span>
    <p>
    <BR>
    [Read more]
    </p>
    </div>

    And this is the css from custom.css file (the same code is also added in the mobile styles section):
    .ribbon {
    width: 240px;
    margin: 10px auto;
    padding: 0 10px 0;
    position: relative;
    color: #444;
    background: #fff;
    border: 1px solid #d2d2d2;
    border-radius: 3px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
    text-align: center;
    font-size: 14px;

    }
    .ribbon h3 {
    display: block;
    height: 30px;
    line-height: 1.3;
    width: 260px;
    margin: 0;
    padding: 5px 10px;
    position: relative;
    left: -20px;
    top: 8px;
    color: #FFFDFD;
    text-shadow: 0 1px 1px #2C6A92;
    border-top: 1px solid hsl(203, 46%, 60%);
    border-bottom: 1px solid hsl(203, 49%, 51%);
    background: #81ADCC;
    background: linear-gradient(top, #88B6D6 0%, #558DA3 100%);
    border-radius: 2px 2px 0 0;
    box-shadow: 0 1px 2px rgba(0,0,0,0.3);
    font-size: 19px;
    }
    .ribbon h3::before,
    .ribbon h3::after {
    content: ”;
    display: block;
    width: 0;
    height: 0;
    position: absolute;
    bottom: -23px;
    z-index: -10;
    border: 11px solid;
    border-color: #486B8B transparent transparent transparent;
    }
    .ribbon h3::before {left: 0;}
    .ribbon h3::after {right: 0;}
    }

    What is the problem? Can you please help me out?
    Thank you!
    Kind regards

    in reply to: responsive problems Enfold #302208

    Thank you Josue! That is great! Is there maybe a way to use the “Let logo and menu position adapt to browser window” when the browser width gets under 989px? Because I think that will look better with the logo etc.

    I still need help with the other questions:
    1: . I have added this css in the “qucik css” to get the “active/current page” blue, but it doesn’t work. I added this code: .header_color .main_menu ul:first-child > li.active-parent-item > a {color: #004490}”
    What is wrong?

    2: When the browser width gets to about 738px (about there) my codeblocks gets pushed together without any padding, and I don’t know why Enfold theme does that. Is there a way to fixe it, and add space between the codeblocks? It looks like the codeblock doesn’t support padding or something.

    3: another question, with the notification box I have used the “capitalize” css code, because I don’t want any capital letters, but it still has the first letter in a word with capital, am I doing something wrong?

    (if you need the WP login etc. is in the private section above) Thank you very much for the quick reply and great support!

    Kind regards

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Viewing 30 posts - 1 through 30 (of 31 total)