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Hi @temii
I’ve experienced the same issue recently. Do you have access to your cPanel? If so:
1. Look for a Security Heading and locate ModSecurity,
2. Deactivate ModSecurity,
3. Logout out of your site, then
4. Log back into your site and you should be able to edit the problematic page.* If you cannot see an option to deactivate ModSecuriry, just call your hosting provider and ask them if they have this feature activated. If they do, ask them to turn it off.
Hope this helps.
Cheers,
RussG’day Kriesi,
Sorry for the delayed response. I logged into my client’s cPanel and have been searching everywhere for his mod_security log file. He’s using shared hosting, and from what I can see, it isn’t visible.
I can give you the Log file from my client’s home directory, if that helps at all mate? I searched the Log for mod_security too, but no results. I’ll provide a link to the page in question (in the Private Content section). But as you’ll see, the page isn’t throwing any errors.
Kind regards,
Russ
PS: Love your work!Hi Team Kriesi,
@Yigit – My absolute pleasure, not only do you have an awesome theme in Enfold, the customer support you guys provide is simply outstanding.As you’d know, WordPress released an update overnight. So, I have just checked my client’s site to see if this was one of the 47 bugs rectified with Version 4.7.4. Unfortunately, it’s not. Still, the only way to get the page to load is to switch off
ModSecurity. Of course, once the edit has been made, users can switchModSecurityback on.I have no doubt you guys will find the root cause. For the life of me, I just cannot work out why not all pages are affected.
Kind regards,
RussHi Erin,
I just published a quick and easy fix for this error. It’s not Enfold, it’s related to your PHP memory.
Hope it helps :-)
Cheers,
RussellHi All,
Sorry to intrude, but I could possibly know the origin of the bug.
In fact, I experienced this very same issue on Sunday. After 4 hours or so, I tracked it back to the client’s host.In this situation, the client’s host has ModSecurity activated on their Apache server. It was strange, because new pages would load, as would others, but one page simply would not.
@dpierkes – could you go to your cPanel and look for: ModSecurity Take a look to see if it’s activated. And, if it is, could you please deactivate it and test the page again?Cheers,
RussellHi Guys,
I just found the same problem over here -> https://kriesi.at/support/topic/layout-editor-not-loading-2/
After following Rikard’s advice to reset my router, the error disappeared. I haven’t ever experienced this problem before, but obviously Norton prevented the scripts from loading.
Anyway, my issue is now resolved.
* Thank you goes to Rickard for a quick and easy fix :-)
Kind regards,
Russ
PS: What a sensational knowledge forum here at Kriesi.at
