April 10, 2017 at 1:33 pm #775454
after changing to Word-Press 4.7.3 and uploading Enfold 4.0.5 there are still problems with the avia layout builder by creating and overworking pages and contributions. Instead of showing the single layout blocks, it shows evrytime the complete start page in the layout window.
I´ve reinstalled WP and also the theme manually via ftp. I´ve claered the cache and also tried other browsers and deactivated all plug-ins to solve this issue, without any result. By changing to another theme, everything works fine.
Please can you take a look into the problem?
Thanks in advance
April 11, 2017 at 7:04 am #775830
- This topic was modified 2 years, 10 months ago by dpierkes.
Login details are not working, could you check and verify please?
RikardApril 11, 2017 at 1:35 pm #776000
Thanks for the fast reply. Please find new LogIn in the private area. LogIn was tested and worked fine…
April 12, 2017 at 5:15 am #776434
- This reply was modified 2 years, 10 months ago by dpierkes.
Thanks for that, I see the problem you are describing. Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/
RikardApril 12, 2017 at 11:02 am #776572
first I´ve overwritten the old theme based on your request, without any success. After that I´ve installed the theme completely new and switched to the new theme at the wp-dashboard,. without any result.
I´ve also emtied my browser cache and tried to used another browser. Additional I´ve deactivated all PlugIns. No result! Actual PHP Version is 5.6 and was running well before. Origin WP-Theme is running well.
Hope this helps and you´re able to find shortly a solution.
Best rgds GuidoApril 13, 2017 at 6:27 am #777033
Thanks for the feedback. I deleted your old version of the theme but that made no difference unfortunately. I can see several error message on your page, please see private.
The paths for the files which are giving the errors seems a bit strange though, like this for instance:
Is that the name of the folder which you are installed the theme in? If so, could you try renaming it to simply enfold please?
RikardApril 13, 2017 at 9:50 am #777149
I´ve deleated all old versions from enfold and just loaded up an actual version. The paths should be right now.
Unfortunately, I can´t explain where the error message are coming from? In the folder “tinymce” we havn´t made any changes by ourself in the past.What can we do to solve this issue?
In the private area you´ll find a LogIn for the FTP!
Hope this helps…
Rgds GuidoApril 14, 2017 at 4:56 am #777618
Thanks for that, the error messages have changed now but there are still some there, and your installation looks fine to me when I check it using FTP. Could you try to reinstall WordPress on the URL in private please?
RikardApril 15, 2017 at 3:53 pm #778227
I´ve just updated the file you asked to do so, without any success. Plese can you check again?
Thanks, happy eastern
GuidoApril 15, 2017 at 5:40 pm #778244
After disabling some plugins, I can see that most probably something on the backend is creating issues.
Can you please try one by one to see where the problem is located?
BasilisApril 15, 2017 at 6:12 pm #778257
I can´t folowing your input. We have eactivated every plugin by itself and also deactivated all plugins together, without any result. The problem is still existing. Only switching to a standard or another theme is solving the problem;-(
Waiting for further support,
April 18, 2017 at 12:16 pm #779225
- This reply was modified 2 years, 10 months ago by dpierkes.
I deleted all your Enfold files and replaced them with a fresh copy, but it didn’t help. Can you please try to update your php version? update to at least php v7.0. Talk to your host about this if necessary.
AndyApril 18, 2017 at 4:15 pm #779444
I´ve changed to php v 7.0 and also refreshed my cache. Sorry, still the same problems
Rgds GuidoApril 19, 2017 at 12:52 pm #779933April 19, 2017 at 3:38 pm #780022April 20, 2017 at 7:43 am #780356
I’m sorry but this is the first time that we encountered the issue and we can’t find what’s causing it. Is this the only Enfold installation that you have? I’ll ask the rest of the support team to check the thread including Kriesi.
IsmaelApril 20, 2017 at 9:49 am #780399
we´ve other installations working fine.Examples youll find in the private area…
GuidoApril 20, 2017 at 10:07 am #780409
Sorry to intrude, but I could possibly know the origin of the bug.
In fact, I experienced this very same issue on Sunday. After 4 hours or so, I tracked it back to the client’s host.
In this situation, the client’s host has ModSecurity activated on their Apache server. It was strange, because new pages would load, as would others, but one page simply would not.
@dpierkes – could you go to your cPanel and look for: ModSecurity Take a look to see if it’s activated. And, if it is, could you please deactivate it and test the page again?
April 20, 2017 at 1:36 pm #780521
- This reply was modified 2 years, 10 months ago by RysarGroup.
Can you please refer to @rysargroup‘s post above? I looked into it however could not figure out yet. It definitely seems to be related with this warning “Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check https://xhr.spec.whatwg.org/.”
@rysargroup thanks for your help :)
YigitApril 20, 2017 at 2:28 pm #780538
I checked the problem in detail and I am unfortunately not sure what could be causing this but the issue seems to be caused by the server not correctly working with the ajax request.
This is the request for the content on your server.
and this is the request on every other server we have ever encountered:
Might be a rewrite rule or some server setting, I am afraid I am not sure. Since this might have to do with the server I am having a hard time identifying it since I am by now means a server admin :)
KriesiApril 20, 2017 at 2:50 pm #780551
It might be some sort of security function by the server? I tried to send several datasets via the ajax request and they work as long as no html tag is involved. as soon as html tags are added the request is redirected as mentioned above…April 21, 2017 at 7:01 am #780993
Hi Team Kriesi,
@yigit – My absolute pleasure, not only do you have an awesome theme in Enfold, the customer support you guys provide is simply outstanding.
As you’d know, WordPress released an update overnight. So, I have just checked my client’s site to see if this was one of the 47 bugs rectified with Version 4.7.4. Unfortunately, it’s not. Still, the only way to get the page to load is to switch off
ModSecurity. Of course, once the edit has been made, users can switch
I have no doubt you guys will find the root cause. For the life of me, I just cannot work out why not all pages are affected.
RussApril 21, 2017 at 8:31 am #781041
Do you have access to your mod security log file? I read a little more about the topic and on stackoverflow they suggested to check the log file since mod_security logs whenever it issues a block/redirect. But I would guess it could be the same reason as with Guido site. It works fine as long as no html whatsoever is used. once a strong tag or a tag or something similar is used the request is blocked…
KriesiApril 21, 2017 at 11:00 am #781092
Sorry for the delayed response. I logged into my client’s cPanel and have been searching everywhere for his mod_security log file. He’s using shared hosting, and from what I can see, it isn’t visible.
I can give you the Log file from my client’s home directory, if that helps at all mate? I searched the Log for mod_security too, but no results. I’ll provide a link to the page in question (in the Private Content section). But as you’ll see, the page isn’t throwing any errors.
PS: Love your work!April 28, 2017 at 2:39 pm #784579
I read a little more and am afraid without the mod_security I can’t tell for certain if its causing the problem. At this stage I would also recommend for your hosts assistance and ask to disable the feature temporarily to see if this is indeed causing the problem. You can also ask them for the log file which might help as well :)
KriesiMay 8, 2017 at 5:08 pm #789717
Sorry for my delayed answer, as written before, we stayed outside the office the last two weeks.
We´ve switched off ModSecurity on the server of our client. The good news are, that we now have access to each page.
The bad news, we still can´t save any changes. We´ve also tried using different browsers, clearing the cache and switched off all PlugIns.
Please can you check again? LogIns are still working.
Thanks, best rgds
May 13, 2017 at 4:27 pm #792738May 16, 2017 at 2:56 pm #793964
- This reply was modified 2 years, 9 months ago by dpierkes.
Sorry for the late reply!
I saved your homepage as a template and then loaded it on a private testing page (attached a link in private content field) then tried adding extra elements to the bottom of the page and saved it but it seems like it is currently working fine. Changes made in Enfold theme options work fine as well. Have you figured it out already? If not, can you please once again tell us how to reproduce the issue? :)
YigitMay 16, 2017 at 6:07 pm #794209
Thanks to the team and your continued support. Since we´ve updated to the actual enfold version (4.0.6) of today, evrything works fine for us.
With kind rgds
We really appreciate your work and support!May 16, 2017 at 7:39 pm #794362
That is great to hear! Sorry it took time to figure this one out :)
For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)
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