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Viewing 30 posts - 1 through 30 (of 80 total)
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  • in reply to: Hamburger menu menu options have disappeared #1285099

    You can close this Jordan.

    in reply to: Hamburger menu menu options have disappeared #1283506

    Hi @rikard,

    I’m not sure what I did wrong or what you did differently, but this is working perfectly now. Thank you.

    Best,
    Jeff

    in reply to: Hamburger menu menu options have disappeared #1282901

    Hi @rikard,

    I got the FTP login details they are in the private section. I used Filezilla to access it and it worked fine so should work for you. Let me know if you have any questions and if you are able to fix the disappearing menu on mobile as I have been unable without the plug-in.

    Best,
    Jeff

    in reply to: Hamburger menu menu options have disappeared #1282311

    Hi @rikard

    1) Ah that is what you are trying to do. I already replaced that file and I again attempted to replace it now in case I missed something the first time. It does not fix my problem with a disappearing mobile menu. Only the rolled-back jquery Migrator actually fixes my problem. The file seems to change nothing.

    2) On a somewhat unrelated note, I have some custom coding around my payment processor plugin that started breaking as soon as I first updated this file and installed the jquery manager over a week ago. The code is below. Is there anything in this code that would be broken by either the new file information or the jquery plug-in? It seems a little too timely to not be broken by these changes as I have not made any other changes to my code in a while.

    /** Save credit card information for processing past 6 days */
    add_action(‘wc_stripe_before_process_payment’, function($order, $gateway_id){
    if(is_checkout()){
    $_POST[“{$gateway_id}_save_source_key”] = ‘yes’;
    }
    }, 10, 2);

    Let me know what is happening and what is possible and if there is a way to revert back to the original /enfold/includes/helper-main-menu.php file if that is what is breaking this code. Without this custom payment code, it makes servicing customers a lot more difficult.

    Best,
    Jeff

    in reply to: Hamburger menu menu options have disappeared #1281865

    Hi @Rikard,

    My apologies and thank you for trying. I access the FTP through Godaddy. I’m not sure what the cpanel log-in is. Instructions below with login information in the private section.

    Log in to the GoDaddy account.
    Click Web Hosting.
    Next to the Grow Business Hosting, click Manage.
    Click cPanel Admin.
    Then click File manager I think
    Then you are in.

    Let me know if you have any questions, it isn’t working, or you need more information.

    Best,
    Jeff

    in reply to: Hamburger menu menu options have disappeared #1280688

    Hi @Rikard,

    My backup is updating now and will be done at the top of this hour. You may proceed when you are ready after that.

    Best,
    Jeff

    in reply to: Hamburger menu menu options have disappeared #1280156

    Hi @rikard,

    I can do that but can we wait until early next week? I do not come in on weekends so I won’t be here to monitor and troubleshoot in case anything breaks or changes on the website. I can let you know Monday once I have updated our backup to be as up-to-date as possible. I’ll let you know when I am ready on Monday.

    Best,
    Jeff

    in reply to: Hamburger menu menu options have disappeared #1279589

    Hi @rikard,

    I do have one other question related to this. Is there any way to do away with the huge header notification on every admin page detailing the plugin and what it does? It’s really annoying and it will confuse my other team members. I tried the settings in the plugin but that didn’t seem to do anything. Let me know what would be possible.

    Best,
    Jeff

    in reply to: Product Image Switching #1279585

    Hi @Rikard,

    I wouldn’t be opposed to leaving this open to see if any other creative ideas come this way.

    Best,
    Jeff

    in reply to: Hamburger menu menu options have disappeared #1279584

    Hi @Rikard,

    Thank you! I wasn’t sure how to roll it back to a previous version. Thank you for the help! I will keep an eye out for the next update.

    Best,
    Jeff

    in reply to: Product Image Switching #1279203

    Hi @Isamel,

    No worries it was worth a shot! Thank you for trying.

    Best,
    Jeff

    in reply to: Hamburger menu menu options have disappeared #1279201

    HI @Nikko,

    Whoops sorry about that. Here you go. Thank you for your help!

    Best,
    Jeff

    in reply to: Hamburger menu menu options have disappeared #1278835

    Hi @Nikko,

    Unfortunately, I tried both solutions and neither of them solved my problem. Do you have anything else you recommend?

    Best,
    Jeff

    in reply to: Product Image Switching #1278161

    Hi @Isamel,

    I’m not sure that really helps as the customer can always select their size easily. I can also set a default value it selects on each product page so the code may add unneeded confusion for our other team members. It’s just as many click points for customers to see the proper color with this attempt. I appreciate the idea though that was creative. And again thank you for the help!

    Best,
    Jeff

    in reply to: Product Image Switching #1277779

    HI Isamel,

    First, I appreciate your help with this request! I cleared the cache a couple of times, tried multiple computers and smartphones to makes sure and it is still requiring the customer to select a size and color before the image changes to the variation image. Ideally, the customer would just have to select the color for the variation image to change to the correct color. I’m not sure if this is possible without some plug-in or major code so I appreciate the help!

    Best,
    Jeff

    in reply to: Product Image Switching #1277451

    Hi @Ismael,

    I think I provided everything below in the private section. I should clarify this isn’t so much of an issue with the code as it is a feature I was hoping to gain through some settings or php work. Let me know if you have any questions and thank you for your help!

    Best,
    Jeff

    in reply to: Product Image Switching #1276916

    Hey @Isamel,

    That has already been selected. Is there anyone you recommend I reach out to for help with this?

    Best,
    Jeff

    in reply to: Moving the messenger location #1267268

    @victoria,

    Perfect Thank you.

    Best,
    Jeff

    in reply to: Moving the messenger location #1265638

    Hi @rikard,

    Thank you for reaching out. Here is a link to a screen capture of what I am referencing.

    Moving the Messenger

    If we can just have it align to the left side instead of the right that would be fine.

    Best,
    Jeff

    in reply to: Images not displaying in Product #1259959

    Hi @rikard,

    Ah, this is unfortunate but understandable. Thank you for your help. This can be closed.

    Best,
    Jeff

    in reply to: Payment Issues #1259411

    There was an issue with word press/woocomerce’s ability to send out an email confirming the order. In our child theme php.

    Best,
    Jeff

    in reply to: Images not displaying in Product #1259410

    Hi @rikard,

    it was definitely the issue. Do you know of any way to turn that on and not have the issue happen? Not the biggest loss of functionality but definitely not ideal.

    Best,
    Jeff

    in reply to: Images not displaying in Product #1258437

    Hi @Rikard,

    I disabled it and did some testing and it seems to be tied to the “Combine Javascript files” and “Delay Javascript execution” features of caching plugins. I’m not entirely sure why that would be breaking the site. Hope this helps and let me know if I can help in any other way. There is new login information in the private section.

    in reply to: Payment Issues #1258434

    HI @Isamel and team,

    I actually found the issue so we can close this out thank you.

    Best,
    Jeff

    in reply to: Payment Issues #1258398

    HI @Isamel,

    I checked with our payment gateway manager and this is what they had to say “We checked the site and identified the issue. There seems to be an error related to on-hold order email caused by your theme.” Are you able to dig deeper into this to see what is going wrong?

    Best,
    Jeff

    in reply to: Images not displaying in Product #1257822

    Also, some of these errors may be caused by the fact we have had to disable some things to understand the root cause of a payment gateway issue.

    Best,
    Jeff

    in reply to: Images not displaying in Product #1257820

    Hi @victoria,

    If I disable Autooptimize and run all of those settings through WP Rocket is that ok?

    Best,
    Jeff

    in reply to: Payment Issues #1257107

    HI @Isamel,

    I am using the Webtoffee plugin. I have reached out to them and they are attempting to help I just wanted to be sure that this wouldn’t be related to the theme update I initiated right before this happened. Also, these are good notes to know I did not know all of this.

    Best,
    Jeff

    in reply to: Images not displaying in Product #1257105

    Hi Victoria,

    The issue can be replicated by just visiting a product’s webpage like this one. https://www.rmconnection.com/product/levis-505-regular-fit-jeans-copy3/

    90% of the time the images which display to the left of the product description do not show up. (But you can click on them)

    Hope this is what you are looking for.

    Best,
    Jeff

    in reply to: Images not displaying in Product #1255891

    Hi Team,

    A small update. As I have been messing around with the website I have noticed that the pictures will appear on the product page after the customer has put it in their cart. As well as sometimes it will load the page normally and other times not. Not sure what could be happening here to be causing such randomness but let me know what you think.

    Best,
    Jeff

Viewing 30 posts - 1 through 30 (of 80 total)