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Viewing 16 posts - 1 through 16 (of 16 total)
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  • October 21, 2020 at 9:51 pm #1254780
    RMConnection

    Hello,

    I recently updated both the theme and Woocommerce. Everything looked fine on my test site but on the main site now that it has been published the product images and videos are no longer showing up on the main product page and I’m not sure why. Any help on this would be great.

    Best,
    Jeff

    October 22, 2020 at 11:34 am #1254935
    Victoria

    Hey RMConnection,

    Can you disable caching and minification for now?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    October 26, 2020 at 7:37 pm #1255814
    RMConnection

    Hi @victoria,

    I was actually referencing when you click on a product none of the pictures show up. so on the specific product page. I have added the information below for a login and disabled minification. This seemed to start happening after the theme update and an update to Woocommerce 4.6.1

    Best,
    Jeff

    October 26, 2020 at 11:03 pm #1255891
    RMConnection

    Hi Team,

    A small update. As I have been messing around with the website I have noticed that the pictures will appear on the product page after the customer has put it in their cart. As well as sometimes it will load the page normally and other times not. Not sure what could be happening here to be causing such randomness but let me know what you think.

    Best,
    Jeff

    October 28, 2020 at 7:36 pm #1256453
    Victoria

    Hi RMConnection,

    Can you please make a screencast of the issue or describe in more detail how to reproduce the issue?

    Best regards,
    Victoria

    October 30, 2020 at 7:05 pm #1257105
    RMConnection

    Hi Victoria,

    The issue can be replicated by just visiting a product’s webpage like this one. https://www.rmconnection.com/product/levis-505-regular-fit-jeans-copy3/

    90% of the time the images which display to the left of the product description do not show up. (But you can click on them)

    Hope this is what you are looking for.

    Best,
    Jeff

    November 2, 2020 at 9:56 pm #1257711
    Victoria

    Hi RMConnection,

    Best regards,
    Victoria

    November 3, 2020 at 1:35 am #1257820
    RMConnection

    Hi @victoria,

    If I disable Autooptimize and run all of those settings through WP Rocket is that ok?

    Best,
    Jeff

    November 3, 2020 at 1:37 am #1257822
    RMConnection

    Also, some of these errors may be caused by the fact we have had to disable some things to understand the root cause of a payment gateway issue.

    Best,
    Jeff

    November 4, 2020 at 5:04 am #1258168
    Rikard

    Hi Jeff,

    Thanks for the update. I had a look at your product page, and I see a lot of error messages related to jQuery and Autoptimize, could you disable that plugin to see what happens then please? I tried logging into your site, but the details you posted are not working, please check and verify.

    Best regards,
    Rikard

    November 4, 2020 at 9:23 pm #1258437
    RMConnection

    Hi @Rikard,

    I disabled it and did some testing and it seems to be tied to the “Combine Javascript files” and “Delay Javascript execution” features of caching plugins. I’m not entirely sure why that would be breaking the site. Hope this helps and let me know if I can help in any other way. There is new login information in the private section.

    November 5, 2020 at 12:00 pm #1258571
    Rikard

    Hi Jeff,

    Thanks for the update. My guess would be that it’s the “Delay Javascript execution” option, as it doesn’t seem to execute in time. Please try turning that option off, to see if it helps.

    Best regards,
    Rikard

    November 9, 2020 at 9:55 pm #1259410
    RMConnection

    Hi @rikard,

    it was definitely the issue. Do you know of any way to turn that on and not have the issue happen? Not the biggest loss of functionality but definitely not ideal.

    Best,
    Jeff

    November 11, 2020 at 5:30 am #1259758
    Rikard

    Hi Jeff,

    I don’t think there is any solution for that unfortunately. The gallery needs jQuery to function properly, and if the plugin is delaying the loading of that until after it’s needed by the gallery, then the gallery will not work as it should.

    Best regards,
    Rikard

    November 11, 2020 at 9:06 pm #1259959
    RMConnection

    Hi @rikard,

    Ah, this is unfortunate but understandable. Thank you for your help. This can be closed.

    Best,
    Jeff

    November 11, 2020 at 11:14 pm #1259993
    Victoria

    Hi RMConnection,

    Ok :)

    We are closing the thread.

    If you need further assistance please let us know in a new one.

    Best regards,
    Victoria

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