Page 366 – Support | Kriesi.at – Premium WordPress Themes

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October 20, 2022 at 2:53 pm in reply to: Adding Trust Pilot Widget code in html #1369594

Rikard
Keymaster

Hi,

Thanks for the update. You can’t influence the content which is in the iframe unfortunately, that would have to be done from the source. The option you have is to change the background of the element Ismael included in his code above.

Best regards,
Rikard

October 20, 2022 at 2:49 pm in reply to: Anchor link with a shortcode #1369592

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 20, 2022 at 12:01 pm in reply to: Continuous problems even after upgrade to 5.2 (LayerSlider) #1369574

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution, and thanks for sharing the link to it. I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 20, 2022 at 11:43 am in reply to: Advanced Builder Style Selections Not Displaying on Published Pages #1369573

Rikard
Keymaster

Hi,

Thanks for that. The details seems to be working if I use the server name in private, but it leads to an empty folder, and there’s no way of navigating anywhere from that folder. If I use ftp. in front of the server name in private, then it’s not possible to login at all.

Best regards,
Rikard

October 20, 2022 at 11:38 am in reply to: This page can't load Google Maps correctly #1369571

Rikard
Keymaster

Hey ramonolivencia,

It looks like that is generated by a plugin or third party code? I would suggest that you try reaching out to the authors of the code in question first of all.

Best regards,
Rikard

October 20, 2022 at 11:29 am in reply to: computersdoctor . ca – Fraudulent activity detected – Please take action [Standard Bank, E5585634] #1369568

Rikard
Keymaster

Hey RSA Security,

Thanks you for this information. We don’t have any control over the site in question though, I would advice that you reach out to the company which actually is hosting the site.

Best regards,
Rikard

October 20, 2022 at 11:27 am in reply to: cart depricated #1369566

Rikard
Keymaster

Hi,

Thanks for the update and clarification, we’ll look into your suggestions and remarks.

You cannot use the Enfold Layout Builder with any other themes.

Best regards,
Rikard

October 20, 2022 at 11:24 am in reply to: Custom footer is not always displayed on the search results page #1369563

Rikard
Keymaster

Hi,

Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 20, 2022 at 11:22 am in reply to: Different Logo for different languages #1369562

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

October 19, 2022 at 7:42 pm in reply to: Demo import #1369456

Rikard
Keymaster

Hi,

Great, I’m glad that Nikko could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

October 19, 2022 at 7:41 pm in reply to: Endless loading Avia Advanced Layout Builder #1369455

Rikard
Keymaster

Hi,

Thanks for that. Could you link directly to a post where this problem is happening as well please?

Best regards,
Rikard

October 19, 2022 at 7:36 pm in reply to: cart depricated #1369454

Rikard
Keymaster

Hey Dawn,

Thanks for reaching out to us, and for using Enfold. I’m not sure that I understand the connection between cart abandonment and Enfold, what exactly in the theme is causing your customers to not go through with their purchases?

Best regards,
Rikard

October 19, 2022 at 7:31 pm in reply to: Header layout: Logo center, Menu left #1369452

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 19, 2022 at 7:30 pm in reply to: menu scroll #1369451

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 19, 2022 at 4:55 pm in reply to: menu scroll #1369437
Rikard
Keymaster
Hi,

Thanks for the clarification. Please try the following in Quick CSS under Enfold->General Styling:
```
#top .av-main-nav ul ul ul, #top .av-main-nav ul ul ul ul {
    top: -100px;
}
```
Best regards,
Rikard
October 19, 2022 at 4:51 pm in reply to: Header layout: Logo center, Menu left #1369435
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
.html_header_top #top .av_logo_right .logo {
    left: 50%;
    right: 50%;
    width: 100%;
}
```
Best regards,
Rikard
October 19, 2022 at 4:45 pm in reply to: Caption colors and size of caption on full width easy slider #1369433

Rikard
Keymaster

Hi,

Thanks for the update. The Delete Old CSS And JS Files? option is located at the very bottom of the page under Enfold->Performance, please check there. You can read all theme documentation here: https://kriesi.at/documentation/enfold/

Best regards,
Rikard

October 19, 2022 at 4:42 pm in reply to: How to change color of hover-background in burger menu #1369431
Rikard
Keymaster
Hey Lene,

Please try this CSS:
```
.html_av-overlay-side #top #wrap_all div .av-burger-overlay-scroll #av-burger-menu-ul a:hover {
    background-color: red;
    color: green; 
}
```
It it doesn’t work, then please try adding !important after the colour, and before the ending semi-colon. Also remember to activate the option to delete the old CSS and JS files under Enfold->Performance temporarily, if the CSS doesn’t apply.

Best regards,
Rikard
October 19, 2022 at 4:24 pm in reply to: menu scroll #1369426

Rikard
Keymaster

Hi Tim,

Do you mean that you want to move the whole menu up on mobile? If not, then please try to explain your intentions a bit further, or post a screenshot highlighting the problem.

Best regards,
Rikard

October 19, 2022 at 3:29 pm in reply to: Nutzung Forum #1369416

Rikard
Keymaster

Hi,

Thanks for the update. I’ve updated the current user, new login details can be found in private.

Best regards,
Rikard

October 19, 2022 at 3:15 pm in reply to: Header layout: Logo center, Menu left #1369414

Rikard
Keymaster

Hi,

Thanks for that, it’s working now.

I see that your menu is already on the left, and the logo is centered. What exactly do you need help with? The image doesn’t seem to be added as a regular logo, if that is what you need help with, then please add a logo in the theme options.

Best regards,
Rikard

October 19, 2022 at 2:47 pm in reply to: WooCommerce Advertise Here boxes #1369409

Rikard
Keymaster

Hi Tim,

Did you check under Appearance->Widgets? You should be able to remove the items in question from there.

Best regards,
Rikard

October 19, 2022 at 2:39 pm in reply to: Remove section pages #1369405

Rikard
Keymaster

Hey Margrubi,

Edit the page in question, then select to not show a sidebar in the Layout menu.

Best regards,
Rikard

October 19, 2022 at 2:34 pm in reply to: Grid row and color section's image not fixed #1369404

Rikard
Keymaster

Hi,

Thanks for that. I’m not sure exactly what your intention was there, but why have you added the images and text in separate sections? I would suggest that you add the images to the left of the text to begin with, then we can take it from there.

Best regards,
Rikard

October 19, 2022 at 2:19 pm in reply to: Nutzung Forum #1369401

Rikard
Keymaster

Hi Anke,

Thanks for reaching out to us. So you have registered your own email using the purchase code you sent, but you want your client to use it instead? If so, then we would have to either delete your current account, or modify it. If you would like us to modify the account, then please send your clients details in private. If you prefer that the client registers on their own, then we can delete your current account first.

Best regards,
Rikard

October 19, 2022 at 2:15 pm in reply to: Automated Updates to 5.0 inside WordPress #1369399

Rikard
Keymaster

Hi,

Great, I’m glad to hear that it’s working via the plugin. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

October 19, 2022 at 2:12 pm in reply to: Layer Slider authors/host slowing down requests causing 10s admin pageload delay #1369398

Rikard
Keymaster

Hi,

Thanks for the update. We haven’t actually changed anything in the actual theme in the version I sent you, it only contains an updated version of LayerSlider. But if everything is working as it should for you, then I guess you won’t have to test it.

Best regards,
Rikard

October 19, 2022 at 2:09 pm in reply to: How to add a border to an image inside a layout element #1369397

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

October 19, 2022 at 2:08 pm in reply to: WordPress Backend with Enfold Theme is very slow #1369396

Rikard
Keymaster

Hi Dave,

Thanks for the feedback. The update has worked for other users, would you mind sharing admin login details with us in private?

Best regards,
Rikard

October 19, 2022 at 11:32 am in reply to: Delete the date and time from pictures in the media library #1369373

Rikard
Keymaster

Hi,

Thanks for the update, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 10,951 through 10,980 (of 93,423 total)

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