Page 35 – Support | Kriesi.at – Premium WordPress Themes

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February 12, 2025 at 4:58 pm in reply to: Poppins typography #1476970

Rikard
Keymaster

Hey jorge,

First off, you should update the theme to the latest version. The update to 6.0.9 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/

After that, then please refer to this: https://kriesi.at/documentation/enfold/typography/

Best regards,
Rikard

February 12, 2025 at 4:54 pm in reply to: Fold/Unfold doesn’t work in child theme #1476968

Rikard
Keymaster

Hi,

Thanks for the update, we’ll keep this thread open for you.

Best regards,
Rikard

February 12, 2025 at 4:48 pm in reply to: by making changes on page comes big problem with the webside #1476966

Rikard
Keymaster

Hey rixi,

What kind of error are you seeing? Could you share server error logs with us?

Best regards,
Rikard

February 12, 2025 at 4:45 pm in reply to: Footer visibility problem in Safari (Enfold 6.0.9) #1476965

Rikard
Keymaster

Hey Oriano,

It’s displaying fine on my end using Safari 18.1.1, is the problem only present in the version that you are running?

Best regards,
Rikard

February 11, 2025 at 10:19 pm in reply to: Problems new web site by Enfold #1476913
Rikard
Keymaster
Hi,

You have set that padding with this CSS:
```
#section-container-width .container {
    /* Define custom padding value */
    padding:0px 50px !important;
}
```
If you want it to only apply to certain screen sizes, then please add it in a media query instead.

Best regards,
Rikard
February 10, 2025 at 8:32 pm in reply to: webmaster partner #1476847

Rikard
Keymaster

Hi,

Thanks for sharing, it’s much appreciated. If you would like to report a problem or request a feature, then you can do so here: https://github.com/KriesiMedia/Enfold-Feature-Requests/issues

Best regards,
Rikard

February 10, 2025 at 8:30 pm in reply to: Fold/Unfold doesn’t work in child theme #1476846

Rikard
Keymaster

Hey lizenzen8,

Is it possible to view the results that you are getting somewhere?

Best regards,
Rikard

February 10, 2025 at 8:28 pm in reply to: Tokens (plural!) not accepted by our theme update page #1476845

Rikard
Keymaster

Hi,

1. Please do it via SFTP
2. Yes, that is a good idea
3. You don’t need to run a child theme
4. You should not have to add anything back, but make sure that you have a copy of the theme settings which you can export under Enfold->Import/Export.

Best regards,
Rikard

February 10, 2025 at 8:25 pm in reply to: How do I add Layerslider back to Enfold after disabling it? #1476844

Rikard
Keymaster

Hey studiovene,

You can transfer the theme files via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

February 10, 2025 at 8:24 pm in reply to: Separate Menu & Footer #1476843

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

February 10, 2025 at 3:44 pm in reply to: Colour Section Background #1476830

Rikard
Keymaster

Hey MGB-Register,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 10, 2025 at 3:43 pm in reply to: Timeline – adding images not beneath text but next to it #1476829

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

February 10, 2025 at 3:42 pm in reply to: Problems new web site by Enfold #1476827

Rikard
Keymaster

Hi,

Thanks for the clarification. I see that you have two caching plugin activate, did you make sure to clear the cache from them? You could also try to toggle the file compression options and option to delete old CSS and JS files under Enfold->Performance.

Best regards,
Rikard

February 10, 2025 at 3:35 pm in reply to: Enfold, I purchased accidently 2 times , Please respond , thanks you #1476823

Rikard
Keymaster

Hey Max,

Envato/Themeforest handles all sales related matters, we can only approve a refund if it’s sent by them. Please give it another try.

If you need technical help, then please https://kriesi.at/support/register/ on the support forum and start a new thread there.

Best regards,
Rikard

February 10, 2025 at 3:31 pm in reply to: Possible bug with img tags being parsed #1476822

Rikard
Keymaster

Hey Tim,

We haven’t any other reports of this problem no. Is there a sure way of reproducing this, or should we follow this?

Eg: Insert a text block via ALB. Use the Add Media button to add an image.
Eg: Insert a timeline via ALB. Use the Add Media button to add an image.

Best regards,
Rikard

February 10, 2025 at 3:28 pm in reply to: Forum access #1476821

Rikard
Keymaster

Hey Steve,

A purchase code is required when registered on the support forum. What exactly do you need help with?

Best regards,
Rikard

February 10, 2025 at 10:46 am in reply to: Problems new web site by Enfold #1476813

Rikard
Keymaster

Hi,

Thanks for that. Let’s pick your problems off one by one:

1. If I import the wall theme data to the child, not all of it is imported, even when managing the settings in the performance section as per the manual

What exactly is not importing?

Best regards,
Rikard

February 10, 2025 at 10:44 am in reply to: enfold header layout: widget left, logo center, widget right, menu below #1476812

Rikard
Keymaster

Hi,

Sorry for the late reply. I’ve added some CSS for the mobile layout now, please have another look.

Best regards,
Rikard

February 9, 2025 at 2:27 pm in reply to: distance to the header #1476769

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 9, 2025 at 2:27 pm in reply to: Change column display on mobile #1476768

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 9, 2025 at 2:25 pm in reply to: enfold Fullwidth Easy Slider Caption Font Size #1476767

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 9, 2025 at 2:25 pm in reply to: Formatting is off, but fine when I’m signed in #1476766

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

February 8, 2025 at 2:48 pm in reply to: Hover color social media icons in demo content #1476682

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

February 8, 2025 at 2:48 pm in reply to: Formatting is off, but fine when I’m signed in #1476681

Rikard
Keymaster

Hi,

If you are getting different results depending on if you are logged into WordPress or not, then the problem is likely due to caching. Make sure that all caches are cleared, or try to toggle the file compression options and option to delete old CSS and JS files under Enfold->Performance.

Best regards,
Rikard

February 8, 2025 at 2:45 pm in reply to: Tokens (plural!) not accepted by our theme update page #1476680

Rikard
Keymaster

Hey Rachael,

You don’t need to purchase more licenses to get support, please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

If you need to register your theme license, then please follow this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

February 8, 2025 at 2:44 pm in reply to: Deceptive #1476679

Rikard
Keymaster

Hey Rachael,

You don’t need to purchase more licenses to get support, please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

If you need to register your theme license, then please follow this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

February 8, 2025 at 2:34 pm in reply to: Separate Menu & Footer #1476678

Rikard
Keymaster

Hey GoodfishGroup_Marketing,

The easiest way would likely to simply create the layout using the layout builder in Enfold, then hide the regular header and footer in the Layout menu.

Best regards,
Rikard

February 8, 2025 at 2:28 pm in reply to: Bug: PHP error when trying to edit image elements in Enfold Avia #1476677

Rikard
Keymaster

Hi,

Thanks for the update. I’m struggling to understand how you come to the conclusion that this is a theme problem? Your site is out of memory when performing a certain action, and the error messages are referencing a file which is not a default WordPress or theme file in the first error message (object-cache.php), and then what seems to be a WordPress file in the second error message (class-wp-object-cache.php). A 500 internal server error is then thrown on two default WordPress files. Enfold needs memory to operate just as anything else on a WordPress site, and if a memory error is thrown while performing something in the Enfold layout builder doesn’t automatically mean that the problem is caused by Enfold. It’s more likely that the memory requested was too large for your site to handle, meaning it’s out of memory.

We haven’t seen this problem on any of our test sites, or had any reports from other users either. We’d be happy to have a look at your site, but it’s likely that the problem is caused by something else on your site, or a combination of all things active on it.

Best regards,
Rikard

February 8, 2025 at 2:05 pm in reply to: Website Barrierefrei #1476673

Rikard
Keymaster

Hey Patrick,

Thanks for reaching out to us. I’m not sure that I fully understand your question, could you try to explain a bit further please?

Best regards,
Rikard

February 8, 2025 at 2:04 pm in reply to: Problems new web site by Enfold #1476671

Rikard
Keymaster

Hey Christian,

The login details you posted are not working, please check. Also please stick to one problem per thread in the future.

Best regards,
Rikard
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Posts

Viewing 30 posts - 1,021 through 1,050 (of 92,302 total)

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