Page 305 – Support | Kriesi.at – Premium WordPress Themes

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April 5, 2023 at 7:33 pm in reply to: Copy to a new draft feature not available under Publish when editing a page #1403637

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

April 5, 2023 at 7:32 pm in reply to: Advanced Layout Builder won´t work #1403636

Rikard
Keymaster

Hi,

Thanks for the update. Are the answers you provided earlier still valid? I’m referring to if it works if you create a product from scratch for example? If that is the case, then the problem is likely the method you are using to import your products. Maybe you could try some other method to see if that works better?

Best regards,
Rikard

April 5, 2023 at 7:28 pm in reply to: Cannot load demo content #1403634

Rikard
Keymaster

Hi Colin,

What is the server IP adress? If you should need further help, then please post admin WordPress login details in private, so that we can have a closer look at the site.

Best regards,
Rikard

April 5, 2023 at 7:25 pm in reply to: Critical Error with Enfold Theme #1403632

Rikard
Keymaster

Hi Jenny,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

April 5, 2023 at 7:23 pm in reply to: Theme Download Zip Missing #1403631

Rikard
Keymaster

Hi,

Great, I’m glad that you found the correct files, and thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

April 5, 2023 at 7:22 pm in reply to: Favicon not working #1403630

Rikard
Keymaster

Hi,

Great, I’m glad that you managed to solve your problem. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

April 5, 2023 at 7:19 pm in reply to: Fatal error saving WooCommerce product #1403629

Rikard
Keymaster

Hey Jaap,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. If you have a staging site, then please give us access to that instead. We might need to deactivate plugins and themes in order to debug your problem. Note that the error messages are not pointing to any theme files, so it’s likely not theme related.

Best regards,
Rikard

April 5, 2023 at 7:16 pm in reply to: Backend Error #1403628

Rikard
Keymaster

Hey Stefan,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

April 5, 2023 at 7:15 pm in reply to: Problem with your Forum Search #1403627

Rikard
Keymaster

Hi,

Thanks for the login details, and sorry for the late reply. Is this happening on all pages? If not, then it’s likely something in your content which is breaking the layout somehow, like open html markup. I tried copying the header in the 3/5 element into a new Text Block element, and that seems to be working properly. It the problem is only happening on some pages, then you can simply copy the content manually into new Text Block elements.

Best regards,
Rikard

April 2, 2023 at 7:05 pm in reply to: customize panel not loading, widget panel only partially loads, missing widgets #1403316

Rikard
Keymaster

Hi,

I can’t reproduce the problem on a test installation using PHP 8.0 and 8.1, but don’t have the option to use the exact version you are using though. Do you have the option to use PHP 8.0 or another version of 8.1 maybe?

Best regards,
Rikard

April 2, 2023 at 7:03 pm in reply to: Problem with your Forum Search #1403315

Rikard
Keymaster

Hey Ian,

Where can we see and reproduce the problem you are having? You can post login details in the Private Content box of your reply.

Best regards,
Rikard

April 2, 2023 at 11:06 am in reply to: customize panel not loading, widget panel only partially loads, missing widgets #1403264

Rikard
Keymaster

Hi,

I’ve tried reproducing this problem on a test installation

That is referring to my own installation, not yours.

I’ve tried deactivating plugin and uploading a fresh copy of the theme on your staging site, but nothing helps unfortunately. Would you be able to try a different PHP version to see what happens then?

Best regards,
Rikard

April 2, 2023 at 10:38 am in reply to: Theme styling completely missing from mobile site #1403262

Rikard
Keymaster

Hi,

Great, I’m glad to hear that it’s working as it should now. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

April 2, 2023 at 10:36 am in reply to: Small menu in the middle – logo left #1403261
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
nav.main_menu {
  display: table;
  margin: 0 auto;
  position: initial;
}
```
Could you add your logo to the theme options so that we can see how it looks as well please?

Best regards,
Rikard
April 2, 2023 at 10:33 am in reply to: Problems with the advanced editor avia #1403260

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

April 2, 2023 at 10:32 am in reply to: Duplicate Enfold sites #1403259

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

April 2, 2023 at 10:31 am in reply to: Support Lizenz #1403258

Rikard
Keymaster

Hey lars,

If you are looking to extend your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard

April 1, 2023 at 6:36 pm in reply to: Big issue with Server. #1403231

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

April 1, 2023 at 1:14 pm in reply to: Nutzung Envold-Theme #1403206

Rikard
Keymaster

Hi Thomas,

Sorry for the late reply. A theme license is only valid for a single domain, including sub-domains. We can’t give out theme licenses for free unfortunately.

Best regards,
Rikard

April 1, 2023 at 12:53 pm in reply to: Theme styling completely missing from mobile site #1403203

Rikard
Keymaster

Hey theminacompany,

I can’t see that happening on my end, did you try using a private or incognito browser window on your device?

Best regards,
Rikard

April 1, 2023 at 12:52 pm in reply to: Small menu in the middle – logo left #1403202

Rikard
Keymaster

Hi Dan,

Could you share a screenshot highlighting your intentions please? If you could post a link to where we can see the actual elements as well, the that would be helpful too.

Best regards,
Rikard

April 1, 2023 at 12:49 pm in reply to: Change Burger drop down background Color #1403201
Rikard
Keymaster
Hey daves1997,

Please try the following in Quick CSS under Enfold->General Styling:
```
#av-burger-menu-ul ul.sub-menu {
  background-color: #fff !important;
}
```
Best regards,
Rikard
April 1, 2023 at 12:46 pm in reply to: Custom Class for widgets #1403200

Rikard
Keymaster

Hey Guenter,

Thanks for sharing your code, it’s much appreciated as usual :-)

Best regards,
Rikard

April 1, 2023 at 12:42 pm in reply to: error on line 659 #1403199

Rikard
Keymaster

Hey riccio,

Please share admin WordPress and FTP login details with us in private. Also please share server error logs if you have access to them, and verify that you have backups of the site.

Best regards,
Rikard

April 1, 2023 at 12:37 pm in reply to: Fatal error: Uncaught Error: Attempt to assign property “extra” on null … #1403198

Rikard
Keymaster

Hey marcos247,

Please try to update the theme to version 5.5 using FTP: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install

Best regards,
Rikard

April 1, 2023 at 12:35 pm in reply to: Problems with the advanced editor avia #1403197

Rikard
Keymaster

Hi,

We haven’t had any other reports of this being a problem with the versions you are using. Please post admin WordPress login details in private, and let us know how to reproduce the problem.

Best regards,
Rikard

April 1, 2023 at 12:31 pm in reply to: Missing isotope.js file #1403196

Rikard
Keymaster

Hey emilconsor,

Could you post a link to where we can see the actual problem please?

Best regards,
Rikard

April 1, 2023 at 12:30 pm in reply to: slider blog (article) change color font #1403195
Rikard
Keymaster
Hey jb84,

Please try the following in Quick CSS under Enfold->General Styling:
```
.page-id-1090 #av_section_4 .slide-entry-excerpt {
  color: #fff;
}
```
Best regards,
Rikard
April 1, 2023 at 12:25 pm in reply to: One page nav menu not all menu items highlighted #1403193

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

April 1, 2023 at 12:22 pm in reply to: Product grid in Advanced Layout Editor #1403192

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard
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Viewing 30 posts - 9,121 through 9,150 (of 93,569 total)

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