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Hi,
Great, I’m glad that you found the problem. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHey spitsdesign,
We haven’t tested the theme with any plugins like that unfortunately. Please try searching the WordPress plugin repository.
Best regards,
RikardHi,
The login details are not working, please check and verify.
Best regards,
RikardHey Antonio,
That is an archive page, it’s not editable with the Layout Builder unfortunately. You would have to use CSS to add more space.
Best regards,
RikardHey sheila,
Thanks for reaching out to us. We don’t provide support by phone unfortunately, please ask your question here.
Best regards,
RikardJanuary 17, 2026 at 10:57 am in reply to: Change sentence in “Search Results” (German Version) #1494029Hi,
Thanks for helping out @guenni007, did that answer your question @lichtartist?
Best regards,
RikardHi,
Could you post a link to where we can see the element in question please?
Best regards,
RikardJanuary 15, 2026 at 6:14 pm in reply to: Contact form has stopped working on several websites #1493989Hi Andrew,
You can test if this is a theme problem or not by activating a different theme and try sending a message then. I would guess that you will have the same problem as you do now, as Enfold doesn’t actually deliver your messages, the mail server at your hosting provider does that. If they say that emails are leaving their servers, then it’s not an Enfold problem, it’s not a WordPress problem, or a problem with your mail server.
Best regards,
RikardHi zdenkab,
If you need help with your site, then please start your own thread.
Best regards,
RikardHey Ad-Min747,
Did you check the options under Enfold->General Styling->Typography?
Best regards,
RikardHey Patrick,
What you are explaning is basically how caching is supposed to work, it’s supposed to serve the resources it has stored in cache. If something is changed in the theme options for example, then the Enfold style sheets will be regenerated, but not the files stored in cache. If you change images or anything related to styling, then a clearing of cache is necessary for it to show up on the frontend.
Best regards,
RikardHey Sonno,
We haven’t seen those problems on any of our installations. Please post a link to where we can see them, an give examples on what to look at on the actual site.
Best regards,
RikardHi,
Thanks for the update. We can’t do much more than to wait unfortunately, as we are getting your support status direct from Envato/Themeforest. So for now, please ask your support questions here in the pre sale channel.
Best regards,
RikardHey kreativeseite,
Enfold is compatible with PHP 8.4, but I would advise that you perform the update on a staging site first.
Best regards,
RikardHi,
If you are getting different results depending on your logged in status, then the problem is likely caching. Please try to clear and/or turn off all caching to see what happens then.
Best regards,
RikardHi,
I checked the contact page and the email is delivered, but as spam. Note that Enfold does not deliver your emails, your mail server does. If emails from your site are classified as spam, then you need to whitelist them in your local email client, and/or improve the delivery of the messages. Your hosting provider should be able to help you out with the latter.
Best regards,
RikardJanuary 15, 2026 at 9:14 am in reply to: Mixed Content Error – HTTP Images Causing PageSpeed Insights Warnings #1493957Hey zdenkab,
The same content is served on all screen sizes. If you need further help with this, the please post a link to where we can see and reproduce the problem that you are having.
Best regards,
RikardHey Karen,
Theme licenses do not expire, they are valid for life. If you cannot access the account which was used to purchase your current license, then I would advise that you purchase a new license though. Otherwise you won’t have access to updates or the theme files.
Best regards,
RikardHey Philipp,
Thanks for reaching out to us. I checked your account but it looks like your support status has not been updated yet, did you use the same account to purchase the extention as you did when purchasing the theme? You can ask your support questions here until your support status has been updated.
Best regards,
RikardJanuary 14, 2026 at 12:30 pm in reply to: How to get more space between Portfolio Grid pictures? #1493901Hey pikkuapuri,
Please try the following in Quick CSS under Enfold->General Styling:
.grid-sort-container .av_one_third { width: 33%; }Best regards,
RikardHey krafzik,
Are you sure that you are using the correct file? Note that you might have to extract the files that you download from Themeforest, then use the file enfold.zip located in the extracted folder.
Best regards,
RikardJanuary 14, 2026 at 12:25 pm in reply to: purchasing modern or classic, going from current enfold 4.0.7 #1493899Hey Mark,
Thanks for reaching out to us. Classic or Modern are only demos, all demos are included in the purchase and can be imported in the theme options.
The update to 7.1.3 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
RikardHi,
Custom code might be added in a snippets plugin, or in a child theme. If you are running a child theme, then try activating the parent to see what happens then.
Best regards,
RikardHey jocelynwasham,
What happens if you temporarily deactivate all plugins and remove any custom code that you might have added?
Best regards,
RikardHey Yarno,
Thanks for reaching out to us. You should be able to use the same token, but I would advise you to create different tokens for each of your sites. That way you can revoke a token and use it on another site in case you should cancel one of your existing sites.
Best regards,
RikardJanuary 12, 2026 at 7:07 pm in reply to: Enfold is prompting “Kontakt1” instead of “Kontakt” #1493855Hey ichmusshierweg,
Thanks for the login details. What happens if you temporarily deactivate all plugins and remove any custom code you might have added?
Best regards,
RikardHi,
Thanks for the clarification. I tried editing that page, but I can’t see any problems on my end. Did you try using a different browser?
Best regards,
RikardHi,
Thanks for the update. It’s not an issue, I’m glad that you solved the problem.
Best regards,
RikardHi,
Select to edit a page, then you will find the Layout menu in the sidebar on the right.
Best regards,
Rikard -
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