Page 3 – Support | Kriesi.at – Premium WordPress Themes

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September 4, 2025 at 7:37 pm in reply to: WEBSITE HACKED #1488951

Rikard
Keymaster

Hi,

If you look under Import/Export in the theme options, then you will find an option to export your theme settings.

Best regards,
Rikard

September 4, 2025 at 7:36 pm in reply to: : Issue with modules not displaying/disappearing in Enfold (Avia) #1488950

Rikard
Keymaster

Hi,

Thanks of the update. I’m not sure exactly what you have done to the shortcodes, but yes, it might be able to break things.

Best regards,
Rikard

September 4, 2025 at 7:34 pm in reply to: Flux checkout styling problem #1488949

Rikard
Keymaster

Hi,

.sk site:

Enfold: 6.0.2
Woo: 9.8.5
Flux: 2.14.0

————–

.cz site:

Enfold: 7.1.1
Woo: 10.1.0
Flux: 2.20.0.0

Best regards,
Rikard

September 4, 2025 at 7:27 pm in reply to: Change the space between table lines on mobile. #1488947

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

September 4, 2025 at 7:27 pm in reply to: Need to Center Accordion Toggle Title #1488946
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
.single_toggle {
  text-align: center; 
}
```
Best regards,
Rikard
September 4, 2025 at 7:23 pm in reply to: WEBSITE HACKED #1488945

Rikard
Keymaster

Hey nnn666nnn,

Did you try to completely remove the theme files, then upload a fresh copy downloaded from your Themeforest account? You should also set new safe passwords for all users and your database.

Best regards,
Rikard

September 4, 2025 at 7:20 pm in reply to: Theme #1488944

Rikard
Keymaster

Hey Kim Christensen,

Enfold is compatible with PHP 8.x.

Best regards,
Rikard

September 4, 2025 at 5:11 pm in reply to: Request for Tax Residency Certificate #1488938

Rikard
Keymaster

Hey Klaudia,

Envato/Themeforest handles all sales related matters, please reach out to them.

Best regards,
Rikard

September 4, 2025 at 5:10 pm in reply to: Plugin update #1488937

Rikard
Keymaster

Hey Maria,

The Layerslider is bundled with the theme, it will be updated with the theme. Please update the theme to the latest version (7.1.2): https://kriesi.at/documentation/enfold/theme-update/

Best regards,
Rikard

September 4, 2025 at 5:08 pm in reply to: : Issue with modules not displaying/disappearing in Enfold (Avia) #1488936
Rikard
Keymaster
Hi,

Like I wrote earlier, you need to check all your content:
```
<strong>Présents sur Nantes, intervention à domicile
```
Best regards,
Rikard
September 4, 2025 at 9:27 am in reply to: Need to Center Accordion Toggle Title #1488928

Rikard
Keymaster

Hey ramonolivencia,

Thanks for the login details. Please post a link to where we can see the element in question.

Best regards,
Rikard

September 4, 2025 at 9:17 am in reply to: Blog post issue on a One Page website #1488926
Rikard
Keymaster
Hey LibbiJenkins,

Try using the full URL for your anchors:
```
https://your.site/#anchor
```
Best regards,
Rikard
September 4, 2025 at 9:16 am in reply to: Equal column heights #1488924

Rikard
Keymaster

Hey lauragale2020,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

September 4, 2025 at 9:15 am in reply to: : Issue with modules not displaying/disappearing in Enfold (Avia) #1488923

Rikard
Keymaster

Hi,

You need to check all your content. If you need further help, then link to the page that you are working on.

Best regards,
Rikard

September 3, 2025 at 8:44 pm in reply to: buy update service #1488915

Rikard
Keymaster

Hey Gert van der Laan,

The update to 7.1.2 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

September 3, 2025 at 8:43 pm in reply to: : Issue with modules not displaying/disappearing in Enfold (Avia) #1488914
Rikard
Keymaster
Hi,

Check your content for any open html markup. An example on your home page:
```
<strong>Présents sur Nantes, intervention à domicile
```
You have to close all tags properly, otherwise it will break the layout builder.

Best regards,
Rikard
September 3, 2025 at 7:05 pm in reply to: Flux checkout styling problem #1488911

Rikard
Keymaster

Hi,

Thanks for update, we don’t have much else to offer you unfortunately. Since the plugin is working on one of your site, I would suggest that you try running that version.

Best regards,
Rikard

September 3, 2025 at 6:58 pm in reply to: Deleating a space #1488910

Rikard
Keymaster

Hey rixi,

I’m not sure that I understand your intentions, could you share a screenshot highlighting them please?

Best regards,
Rikard

September 3, 2025 at 6:53 pm in reply to: Slider plugin needs update from your side #1488909

Rikard
Keymaster

Hey Maria,

There are no such problems in the latest release of the theme. I would suggest that you try updating the theme to the latest version: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install

Best regards,
Rikard

September 3, 2025 at 6:30 pm in reply to: Bitte um Löschung meines Benutzerkontos und aller personenbezogenen Daten #1488908

Rikard
Keymaster

Hey TG,

We have deleted your account.

Best regards,
Rikard

September 3, 2025 at 6:26 pm in reply to: Styling a contact form in the footer #1488904

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

September 3, 2025 at 12:00 pm in reply to: akkordeon doesn`t work #1488897

Rikard
Keymaster

Hi,

Thanks for that. It doesn’t work to add any content to that page, I’m not sure why though. Try temporarily deactivating all plugins first of all, or try copying all the content shortcodes to a new page. You can do that by activating debug mode under Enfold->Layout Builder->Show advanced options.

Best regards,
Rikard

September 3, 2025 at 11:28 am in reply to: : Issue with modules not displaying/disappearing in Enfold (Avia) #1488895

Rikard
Keymaster

Hi,

Thanks for that. Could you try updating the theme to the latest version (7.1.2) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/. If you haven’t registered your theme license, then please do so first: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

September 2, 2025 at 7:39 pm in reply to: : Issue with modules not displaying/disappearing in Enfold (Avia) #1488873

Rikard
Keymaster

Hey viannay,

Thanks for the login details. Could you upgrade the account to have administrator rights please?

Best regards,
Rikard

September 2, 2025 at 7:37 pm in reply to: nouveau thème à conseiller #1488871

Rikard
Keymaster

Hey doste,

If you still have access to your Themeforest account, then you will only need to update the theme. You shouldn’t have to purchase it again.

The update to 7.1.2 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/

Best regards,
Rikard

September 2, 2025 at 7:34 pm in reply to: 2 menu’s, 2 tokens? #1488869

Rikard
Keymaster

Hi,

The details in your screenshot are likely what we need, please copy them and send them in private. And yes, we need a password as well.

Best regards,
Rikard

September 2, 2025 at 12:58 pm in reply to: Time-sensitive: Why has text changed to question marks in elements? #1488860
Rikard
Keymaster
Hi,

Sorry for the late reply. We haven’t been able to reproduce this problem, so it’s likely a local problem with the machines that you are using. The CSS for the buttons specifies the font using this:
```
font-family: "Trebuchet MS",sans-serif;
```
So if Trebuchet MS cannot be found, a general sans serif font will be used. Did you try reinstalling the font on your local machine?

Best regards,
Rikard
September 2, 2025 at 8:47 am in reply to: 2 menu’s, 2 tokens? #1488856

Rikard
Keymaster

Hi,

Thanks for the update. We will need FTP login details in order to help you out further, you can get them from your hosting interface or through their support. Also make sure that you have backups of the site, in case you should need to restore the site.

Best regards,
Rikard

September 1, 2025 at 5:53 pm in reply to: Line Breaks in the Contact Form EMAIL #1488830

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

September 1, 2025 at 5:52 pm in reply to: 2 menu’s, 2 tokens? #1488829

Rikard
Keymaster

Hi,

Thanks for that. I’ve installed the latest version of Enfold including a child for you, but I haven’t activated them. There are customisations in your child theme which needs to be transferred before Enfold can be activated, and you would need to export your theme settings as well. Are you comfortable doing things like that?

Best regards,
Rikard
Author

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Viewing 30 posts - 61 through 90 (of 92,697 total)

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