Hi,
Thanks for that. Could you try updating the theme to the latest version (6.0.8) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/. If not, then please try to activate the parent theme to see if that makes any difference.

Best regards,
Rikard

Hey Adri,

Where and how can we reproduce the problem that you are having?

Best regards,
Rikard

Hey uuniversal,

Please make sure that you have given your token the correct permissions: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

I would suggest that you wait for the update, it will likely be available later this week. If you can’t wait, then please let us know which version of the theme that you would like.

Best regards,
Rikard

Hey steve159159,

Are you overriding footer.php or header.php in your child theme? If so, then please replace those files with the parent theme files.

Best regards,
Rikard

Hey Marco,

Using the same license on a staging and live is ok, you only need one license for that.

Best regards,
Rikard

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey bergente,

We can’t say for sure if your site will crash or not, but we would suggest that you update the theme first of all. The update to 6.0.8 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/

Best regards,
Rikard

Hi,

Thanks for that. The background video plays as expected in both Firefox and Chrome on my end though, is there a sure way of reproducing the results that you are seeing on your end? Please note that there is nothing in the theme which would randomly not load content.

Best regards,
Rikard

Hi,

We don’t have a set date unfortunately, but you will get a notification in the theme options if you have registered your theme license.

Best regards,
Rikard

Hey Dzimnikov,

Where can we see the actual element on your site?

Best regards,
Rikard

Hey Antonio Mauricio,

Where can we see and reproduce the problem that you are having?

Best regards,
Rikard

Hey Antonio,

For technical support, please login to the support forum and open a new thread.

Best regards,
Rikard

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard