Hey Rachael,

I’m not sure that I fully understand the problem that you are having, but adding plugins is core WordPress functionality, it’s not theme specific.

Best regards,
Rikard

Hey Kern,

Thanks for reaching out to us. We cannot say if you will have problems after updating to the latest version, since we don’t know what has been added to your child theme. I would suggest that you update the parent first of all, then try to activate the child after to see what happens.

The update to 7.1.2 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey Rachael,

You are running a very old version of the theme, please update to the latest version (7.1.2): https://kriesi.at/documentation/enfold/theme-update/.

For further technical support, please register on the support forum, then open a new thread there in the Enfold sub forum.

Best regards,
Rikard

Hey Manfred,

Please try the following in Quick CSS under Enfold->General Styling:

th {
  text-transform: none;
}

Best regards,
Rikard

Hi,

There are no updates to the child theme that you can download from our site, it’s an empty template.

Best regards,
Rikard

Hi,

Thanks for the update. A child theme is a theme, not a plugin. A child theme is used to override the parent for various reasons, it’s WordPress standard and not specific to Enfold. And yes, that is recommended if you want to override the parent, otherwise you will lose your customisations during updates.

You can start off by activating the parent theme, then download the current child theme to your local machine. Then you can install a clean child theme and add your customisations back one by one to see when the problems starts.

Best regards,
Rikard

Hi,

Thank for that, but I’m not sure I understand what you mean by your last post. I’m asking for a error log, not a access log. You should be able to get the error log from your hosting provider user interface, or via their support.

Best regards,
Rikard

Hi,

Thanks for the update. Do you have a full server error log? If so, then please share it with us.

Best regards,
Rikard

Hi,

Thanks for the update. What happens if you completely delete the current theme files, then upload them again? You can do that via the WordPress dashboard, or FTP: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install

Best regards,
Rikard

Hi,

Thanks for helping out @guenni007. Did that answer your question @VachetAlexandre?

Best regards,
Rikard

Hi,

Thanks for that. I’m not sure that I understand your last message though, I’m asking if you are able to select a different PHP version for the site that you are having problems with?

Best regards,
Rikard

Hi,

Thanks for that. Are you able to check if other PHP version are working? For example 8.1 or 8.2?

Best regards,
Rikard

Hi,

Thanks for that. Does your site have a URL as well?

Best regards,
Rikard

Hi,

Yes, you can send login details in private.

Best regards,
Rikard