Page 2873 – Support | Kriesi.at – Premium WordPress Themes

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September 23, 2015 at 7:18 am in reply to: icons not showing properly on domain name without: www. #507516

Rikard
Keymaster

Hi,

Glad you found the problem, please let us know if you should need any more help on the topic.

Thanks,
Rikard

September 23, 2015 at 7:11 am in reply to: Remove Thin Vertical lines between MegaMenu columns #507515

Rikard
Keymaster

Hey CharlieTh,

Could you provide us with a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

September 23, 2015 at 7:10 am in reply to: Issue with Unzipping Downloaded File #507512

Rikard
Keymaster

Hey Martha,

Not sure on what OS you are getting that error message? It should not affect any functionality of the theme so I think you would be safe to proceed with unzipping and uploading the theme.

Best regards,
Rikard

September 23, 2015 at 7:07 am in reply to: Update LayerSlider – purchase code doesn't work #507509

Rikard
Keymaster

Hey Ann,

The Layer Slider is bundled with the theme so you don’t need to update it on its own, only the theme. The version of the slider might not always be the latest one since when the version used for the release of the theme might be a different one that the actual latest one.

Thanks,
Rikard

September 23, 2015 at 6:56 am in reply to: Adding Numbers To Icon #507504

Rikard
Keymaster

Hi,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Thanks,
Rikard

September 23, 2015 at 6:52 am in reply to: Predicable problem endemic to Envato & its suppliers #507503

Rikard
Keymaster

Hey belenenses,

I can’t answer for Envato but I think you might be a bit cynical when it comes to this, there’s no conspiracy when it comes to installing themes.

From our Themeforest support page:

Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
When I install the theme I get the following error:

The package could not be installed.
The theme is missing the style.css stylesheet.
In this case you are simply trying to install the wrong zip file. If you download the files from themeforest you got various options:

You can either download:
All files (with documentation, psd files, wordpress theme, licence, versions file etc)
Only the theme files
If you download only the theme files and upload them to your server the theme will work fine. If you download “All files” you need to unpack the downloaded zip file first. Inside you will find another ZIP file that contains the actual theme files. This is the folder you can upload to your server.

http://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990/support

So if you downloaded the full package you need to unzip it then upload the theme zip file inside of it. The “are you sure you want to do this” is a WordPress error message and has nothing to do with either Envato or any theme, try logging out and clear your browser and it should go away and work as intended again.

Regards,
Rikard

September 23, 2015 at 6:46 am in reply to: New Pages not responsive #507500
Rikard
Keymaster
Hey thaufitness,

Not sure what went wrong there but please try the following in Quick CSS under Enfold–>General Styling:
```
@media only screen and (max-width: 767px) {
.home .av_one_third, .home .av_two_third first {
    margin-left: 0% !important;
    width: 100% !important;
}
}
```
Thanks,
Rikard
September 23, 2015 at 6:41 am in reply to: Site issue with text alignment. #507498

Rikard
Keymaster

Hey,

Great, glad you got it fixed :-)

Please open a new thread if you should have any further problems or questions.

Cheers!
Rikard

September 23, 2015 at 6:40 am in reply to: Show size and color products #507497

Rikard
Keymaster

Hi,

Glad we could help :-)

Thanks,
Rikard

September 23, 2015 at 6:39 am in reply to: HTML/Display Errors Using Visual Content Editor #507496

Rikard
Keymaster

Hi,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Best regards,
Rikard

September 23, 2015 at 6:37 am in reply to: Template Builder malfunction> #507494

Rikard
Keymaster

Hey,

Could you try to activate debug mode and then copy the shortcode to a new page to see if that helps please?

Regards,
Rikard

September 23, 2015 at 6:27 am in reply to: Footer customising #507489

Rikard
Keymaster

Hi,

Could you create a temporary admin user and send us the details in the Private Content section of your reply please? That way we can have a look at your site without it being public.

Regards,
Rikard

September 23, 2015 at 6:22 am in reply to: Blog Post Grid Layout not rendering on translated page #507487

Rikard
Keymaster

Hey Mike,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Thanks,
Rikard

September 23, 2015 at 6:21 am in reply to: Grid row – disable caption text on mobile or separate grid on mobile viewing #507486

Rikard
Keymaster

Hey Annemarie,

Could you provide us with a link to the site in question so that we can take a closer look please?

Thanks,
Rikard

September 23, 2015 at 6:19 am in reply to: My website is not formatting correctly on apple products. #507485

Rikard
Keymaster

Hi Joe,

I only have an iphone 4 to test with but the header image looked fine on my end, could you post a screenshot highlighting the problem please?

Regards,
Rikard

September 23, 2015 at 6:16 am in reply to: How To Align Footer Columns #507483
Rikard
Keymaster
Hi,

Please try the following as well:
```
#footer #optinforms-form5 {
    padding: 0px 3% !important;
}
```
Regards,
Rikard
- This reply was modified 10 years, 6 months ago by Rikard.
September 23, 2015 at 6:12 am in reply to: Strange Image appears in Header when using mobile #507480

Rikard
Keymaster

Hi,

Glad you got it fixed :-)

Best regards,
Rikard

September 23, 2015 at 6:12 am in reply to: Blogansicht im Raster #507479

Rikard
Keymaster

Hi,

Glad you found the problem :-)

Best regards,
Rikard

September 23, 2015 at 6:09 am in reply to: Custom separator with icon on center and scroll on bottom of page issue #507477

Rikard
Keymaster

Hi,

Thanks for the screenshot, on what page can we see the actual problem? We need to inspect the element in order to provide you with a solution.

Regards,
Rikard

September 23, 2015 at 6:07 am in reply to: Sorting category links missing on portfolio page #507476

Rikard
Keymaster

Hi,

The automatic updates fail sometimes due to the Themeforest API, could you try to update manually as suggested here?

Best regards,
Rikard

September 23, 2015 at 5:55 am in reply to: Colour section not taking CSS into account from section 5 on #507470

Rikard
Keymaster

Hey,

You have debug mode activated, right? Please try to copy the shortcode to a new page to see if that helps, if not then I think rebuilding the whole page would be your best option unfortunately.

Regards,
Rikard

September 23, 2015 at 5:50 am in reply to: Fullscreen Slider Animations #507468

Rikard
Keymaster

Hi,

Great, please let us know if you should need any more help on the topic.

Thanks,
Rikard

September 23, 2015 at 5:44 am in reply to: Mobile logo size – Make it bigger! #507465
Rikard
Keymaster
Hi,

Please try the following in Quick CSS:
```
@media only screen and (max-width: 767px) {
.responsive #top #main .sidebar.smartphones_sidebar_active {
    border-top-width: 0px !important;
}
}
```
Thanks,
Rikard
September 23, 2015 at 5:30 am in reply to: Portfolio categories not showing right postst/acting werid #507461

Rikard
Keymaster

Hi,

The .htaccess password is not working for me, could you check please?

Thanks,
Rikard

September 23, 2015 at 5:17 am in reply to: Easy slider with video, header, icon #507458
Rikard
Keymaster
Hi,

Please try the following in Quick CSS:
```
@media only screen and (min-width: 768px) {
#menu-item-search-mobile {
display:none !important;
}
}

@media only screen and (max-width: 767px) {
#menu-item-search-mobile {
display:block !important;
}
```
Regards,
Rikard
September 23, 2015 at 4:50 am in reply to: Responsive image like in One Page Portfolio Demo #507455

Rikard
Keymaster

Hi,

I don’t have an Android myself but I’ve asked the rest of the team to take a look, please wait for an answer from them.

Best regards,
Rikard

September 23, 2015 at 4:44 am in reply to: Registration has been disabled #507454

Rikard
Keymaster

Hi,

Both links are displaying exactly the same on my end as well.

Regards,
Rikard

September 22, 2015 at 1:57 pm in reply to: Heading Row shows tag on responsive mode #507026

Rikard
Keymaster

Hey,

Thanks for the details but they don’t seem to work, could you check please?

Best regards,
Rikard

September 22, 2015 at 1:55 pm in reply to: change the order of widget areas #507023

Rikard
Keymaster

Hey Juliandaddy,

You can customise each widget area to contain the widget you like by going to Appearance–>Widgets. Please explain a bit further if I’ve misunderstood you.

Best regards,
Rikard

September 22, 2015 at 1:52 pm in reply to: Layer Slider Preview Not Working after to use duplicator #507022

Rikard
Keymaster

Hey GSProducts,

Please try to toggle the slider (select a different one, save, then switch back again) to see if that helps. If not then please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

Thanks,
Rikard
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Viewing 30 posts - 86,161 through 86,190 (of 93,513 total)

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