Page 278 – Support | Kriesi.at – Premium WordPress Themes

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June 28, 2023 at 7:30 pm in reply to: Accordion slider that is centrally updated #1411986

Rikard
Keymaster

Hi,

Great, I’m glad that Yigit could help you out :-)

Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

June 28, 2023 at 7:26 pm in reply to: Transparency Logo: Does not replace when using SVG #1411985

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

June 28, 2023 at 7:25 pm in reply to: Width problem with posts #1411984

Rikard
Keymaster

Hi,

Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

June 28, 2023 at 7:23 pm in reply to: Burger menu to appear sooner #1411983

Rikard
Keymaster

Hi whdsolutions,

Your mobile menu activates at 1300 pixels on my end. Thanks for helping out @guenni007 :-)

Best regards,
Rikard

June 28, 2023 at 7:21 pm in reply to: PHP update error #1411982

Rikard
Keymaster

Hi,

Thanks for that. Please provide us with FTP login details as well, and let us know where in your hosting interface we can see error logs. Also please give us permission to deactivate all plugins for debugging purposes.

Best regards,
Rikard

June 28, 2023 at 7:12 pm in reply to: Purchase Key #1411980

Rikard
Keymaster

Hey Robert,

Are you sure that your purchase key is correct? If you try it on this page, you will see that it’s not valid, and you can find instructions on how to find your purchase code: https://kriesi.at/support/register/

Best regards,
Rikard

June 28, 2023 at 10:47 am in reply to: PHP update error #1411941

Rikard
Keymaster

Hi,

Thanks for that. The login details you posted are not working, please check and verify. Also, maybe you could provide us access to your hosting provider, so that we can test different PHP versions on our own?

Best regards,
Rikard

June 28, 2023 at 10:40 am in reply to: my homepage (anasayfa) have problem please help #1411940

Rikard
Keymaster

Hey tulin88,

Thanks for the login details. I activated maintenance mode again, then selected the option which is not a page, then saved the options and deactivated maintenance mode again. Please review your site.

Best regards,
Rikard

June 28, 2023 at 10:36 am in reply to: Transparency Logo: Does not replace when using SVG #1411939

Rikard
Keymaster

Hi,

Thanks for that. I uploaded two test logos on your site, and those files are working as expected. I’m not sure what the problem could be, but I’m guessing that it might be with the files you are using. My knowledge in this area is unfortunately a bit limited, but you might want to check the original files and try to upload them again.

Best regards,
Rikard

June 27, 2023 at 8:31 pm in reply to: E_ERROR type error was caused on line 17 #1411890

Rikard
Keymaster

Hi,

Thanks for that. The theme is fully compatible with PHP 8.0, so I’m not sure what the problem could be on your site. Did you try deactivating all plugins and any custom code which you might have added, then update the PHP version?

Best regards,
Rikard

June 27, 2023 at 8:27 pm in reply to: Transparency Logo: Does not replace when using SVG #1411888

Rikard
Keymaster

Hey nickezzo,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

June 27, 2023 at 8:25 pm in reply to: PHP update error #1411887

Rikard
Keymaster

Hi,

Thanks for that. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

June 27, 2023 at 8:18 pm in reply to: Main menu issue #1411885

Rikard
Keymaster

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

June 27, 2023 at 8:16 pm in reply to: Automatic update Enfold not working #1411884

Rikard
Keymaster

Hi Martina,

Please try using this plugin: https://envato.com/market-plugin/

Best regards,
Rikard

June 27, 2023 at 8:11 pm in reply to: YouTube Video is not playing #1411883

Rikard
Keymaster

Hi,

Try loading the file in private from a secure source, meaning not http.

Best regards,
Rikard

June 27, 2023 at 8:05 pm in reply to: Error #1411882

Rikard
Keymaster

Hey Gary,

The error is generated by the Wordfence plugin, and it’s due to your installation not having enough memory. Here’s how to increase it: https://developer.wordpress.org/apis/wp-config-php/#increasing-memory-allocated-to-php

Best regards,
Rikard

June 27, 2023 at 7:58 pm in reply to: Webside looks good on desktop on mobile the pages are gone #1411880

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

June 27, 2023 at 7:55 pm in reply to: Error after theme update #1411879

Rikard
Keymaster

Hi,

Great, I’m glad that you found the problem, and thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

June 27, 2023 at 12:54 pm in reply to: Error after theme update #1411837

Rikard
Keymaster

Hey Mikel,

Could you post a link to where we can see the actual problem please? Also, did you try deactivating all plugins to see if that changes anything?

Best regards,
Rikard

June 27, 2023 at 12:52 pm in reply to: PHP update error #1411836

Rikard
Keymaster

Hi,

Thanks for that. What you posted looks like an access log, and it’s huge. Don’t you have a log which only shows errors?

Best regards,
Rikard

June 27, 2023 at 12:50 pm in reply to: Content Slider – mobile view #1411835

Rikard
Keymaster

Hi,

Thanks for the clarification, I think I understand what you are looking to achieve. The problem is that there is no such functionality in the theme by default. The only solution I can think of is that if you hide your current content for mobile, then add a new slider which will only be shown on mobile, then add all your content into that slider.

Best regards,
Rikard

June 27, 2023 at 12:47 pm in reply to: Webside looks good on desktop on mobile the pages are gone #1411834

Rikard
Keymaster

Hi,

Thanks for that. What happens if you fix the missing SSL certificate, then change your site URL to https on the page in private?

Best regards,
Rikard

June 27, 2023 at 11:57 am in reply to: Blog Post content element is pulling in all pages from the site #1411825

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

June 27, 2023 at 11:04 am in reply to: Burger-menü aktivieren – Browserbreite individuell bestimmen #1411816
Rikard
Keymaster
Hey Christabel1,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 1100px) {
  nav.main_menu {
    display: block !important;
  }
  #avia-menu .menu-item {
    display: none;
  }
  .av-burger-menu-main.menu-item-avia-special {
    display: block;
  }
}
```
Best regards,
Rikard
June 27, 2023 at 11:02 am in reply to: Hamburger menu not appearing unless tapped #1411815
Rikard
Keymaster
Hi Ed,

Please try the following in Quick CSS under Enfold->General Styling:
```
.main_menu {
  z-index: 99999 !important;
}
```
Best regards,
Rikard
June 27, 2023 at 10:59 am in reply to: YouTube Video is not playing #1411814

Rikard
Keymaster

Hey iishaq,

Please try using the URL format in private instead.

Best regards,
Rikard

June 27, 2023 at 10:58 am in reply to: PHP update error #1411813

Rikard
Keymaster

Hi,

Thanks for the clarification. Could you share server error logs with us please? Also please try to deactivate all plugins to see if that makes any difference. We might need access to the backend of your site, if you could include admin WordPress login details in private, then that would be appreciated.

Best regards,
Rikard

June 27, 2023 at 10:55 am in reply to: Easy Slider – No images just controls? #1411812

Rikard
Keymaster

Hi,

I can’t tell you what happened to the menu unfortunately, but if there are invalid characters in anchor links, then it will cause JavaScript errors. Those errors will in turn affect sliders and other functionality in the theme.

Best regards,
Rikard

June 27, 2023 at 10:53 am in reply to: Webside looks good on desktop on mobile the pages are gone #1411811

Rikard
Keymaster

Hi,

Thanks for that. Did you try to temporarily deactivate file compression under Enfold->Performance? Also please activate the option to delete old CSS and JS files at the bottom of the same page. After that, please try checking in a private or incognito browser on your mobile device.

If you should still have problems after that, then please post admin WordPress login details in private.

Best regards,
Rikard

June 27, 2023 at 10:49 am in reply to: Change homepage language #1411809

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 8,311 through 8,340 (of 93,572 total)

← 1 2 3 … 277 278 279 … 3,118 3,119 3,120 →