Page 2669 – Support | Kriesi.at – Premium WordPress Themes

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March 30, 2016 at 7:19 am in reply to: Mobile Submenu links not active when "Hide Mobile Menu Submenu Items" is chosen #604995

Rikard
Keymaster

Hi shannab,

There has been no progress on that area yet unfortunately, please request it as a feature and it will hopefully be implemented in a future release: https://kriesi.at/support/enfold-feature-requests/

Regards,
Rikard

March 30, 2016 at 7:14 am in reply to: SEO #604994

Rikard
Keymaster

Hi,

Did you increase the memory limit? http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Please send us a temporary admin login so that we can have a closer look if you should have further problems. You can post the details in the Private Content section of your reply.

Thanks,
Rikard

March 30, 2016 at 7:11 am in reply to: Mobile Issues #604992

Rikard
Keymaster

Hi,

You are getting some javascript errors on the site, could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Also try to deactivate all plugins while you overwrite the theme.

Thanks,
Rikard

March 30, 2016 at 7:07 am in reply to: Google goal tracking #604988

Rikard
Keymaster

Hi,

Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

Thanks,
Rikard

March 30, 2016 at 7:01 am in reply to: Full Width Easy Slider Not Responsive on Smaller Screen Sizes #604986

Rikard
Keymaster

Hi,

Ok great, please let us know if you should need any more help on the topic.

Best regards,
Rikard

March 30, 2016 at 7:00 am in reply to: event countdown not showing #604985

Rikard
Keymaster

Hi,

Looks like you are getting some javascript errors on that page, could you try deactivating all plugins to see if one of them is causing a conflict please?

Best regards,
Rikard

March 30, 2016 at 6:51 am in reply to: using a shortcode for buttons? #604980

Rikard
Keymaster

Hi phillipikoo,

I’m not sure I understand what you mean by that, could you post a link to the page in question and try to explain a bit further please?

Thanks,
Rikard

March 30, 2016 at 6:49 am in reply to: Fullwidth Easy Slider caption content on mobile #604979

Rikard
Keymaster

Hi Andrea,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 30, 2016 at 6:29 am in reply to: Layer Slider with text #604969

Rikard
Keymaster

Hey sware81,

You could try adding a widget to the header and then position it over the slider: http://kriesi.at/documentation/enfold/adding-a-widget-area-to-the-header/. We can help you out with styling once you’ve added it. Please link to your site if you should need any further help.

Best regards,
Rikard

March 30, 2016 at 6:24 am in reply to: Blogroll and author post name #604965

Rikard
Keymaster

Hi jells2,

Could you provide us with a link to the site in question so that we can take a closer look please?

Thanks,
Rikard

March 30, 2016 at 6:23 am in reply to: settings featured image slider #604964

Rikard
Keymaster

Hi Hans-Gerd,

There is only one image loading on my end in the pdf file, could you post them to a service like imgur.com instead to see if that works better please? It’s very difficult for us to help you if we can’t inspect the elements in question so if you have a link to a live server where we can see the issue it would help a lot. Please note that replying to your own thread will send it to the back of our support queue.

Best regards,
Rikard

March 30, 2016 at 6:16 am in reply to: Issue with Masonary Pictures on iphone6 #604962

Rikard
Keymaster

Hi Peter,

I’m not sure I understand what you mean by that, I couldn’t see anything like that on my end. Could you post a screenshot highlighting the issue please?

Regards,
Rikard

March 30, 2016 at 6:14 am in reply to: Browser Back button being intercepted? #604961

Rikard
Keymaster

Hi,

Great, glad we could help and thanks for the feedback :-)

Regards,
Rikard

March 30, 2016 at 6:12 am in reply to: Very large header with video background, menu below and other elements on header #604959

Rikard
Keymaster

Hey repking,

Could you provide us with a link to the site in question so that we can take a closer look please?

Thanks,
Rikard

March 30, 2016 at 6:10 am in reply to: Mobile phone issues #604958

Rikard
Keymaster

Hi agenceism,

I couldn’t see any issue with squares behind images, could you try to explain a bit further and/or post a screenshot of the issue please?

You site loads slow yes, you can see a complete run down on the link in private, seems like you have some very slow loading images.

Best regards,
Rikard

March 30, 2016 at 6:06 am in reply to: Advanced Layer Slider / Max Width #604956

Rikard
Keymaster

Hi,

Ok, thanks for the feedback. Please let us know if you should need any more help on the topic.

Best regards,
Rikard

March 30, 2016 at 6:05 am in reply to: RESPONSIVE PROBLEM #604954

Rikard
Keymaster

Hi,

Glad we could help, please let us know if you should need any more help on the topic.

Regards,
Rikard

March 30, 2016 at 5:49 am in reply to: 3.5 – Saving Changes Results in "-1" #604950

Rikard
Keymaster

Hi,

Ok great, please let us know if you should need any more help on the topic.

Thanks,
Rikard

March 30, 2016 at 5:47 am in reply to: Gallery (Big Image Above with thumbnails below) Stretching images #604949

Rikard
Keymaster

Hi,

Thanks for the details. It looks like you are running an old version of the theme, could you try to update to the latest version (3.5.1) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Thanks,
Rikard

March 30, 2016 at 5:44 am in reply to: Mobile responsiveness CSS not working #604948
Rikard
Keymaster
Hi,

I’m not sure if I understood your problem correctly or not but could you try to create another section to show for mobile only? You can then give your sections IDs and hide/show the correct one using CSS:
```
@media only screen and (max-width: 767px) {
#desktop-section {
display:none !important;
}
}

@media only screen and (min-width: 768px) {
#mobile-section {
display:none !important;
}
}
```
Thanks,
Rikard
March 30, 2016 at 5:31 am in reply to: Update theme -> footer widgets change #604946

Rikard
Keymaster

Hi,

I don’t see any problems with your CSS, not sure exactly what you would like to change and how though? Please try to explain a bit further and/or post a screenshot highlighting the changes you would like to make.

Regards,
Rikard

March 30, 2016 at 5:27 am in reply to: 3.5 – Column Issues #604944

Rikard
Keymaster

Hi,

The page doesn’t look like your screenshot anymore, did you manage to get it fixed? I added another member to your grid and it seems to work as expected.

Best regards,
Rikard

March 30, 2016 at 5:22 am in reply to: Enfold Product count #604942

Rikard
Keymaster

Hi,

Could you try deactivating all plugins to see if one of them is causing a conflict please?

Best regards,
Rikard

March 30, 2016 at 5:13 am in reply to: Layout error after last update? #604939

Rikard
Keymaster

Hi,

I’m not sure what is causing that, could you try to remove your custom CSS to see if it’s something from there? You can then add the arguments back one by one to see which one is causing the problem.

Best regards,
Rikard

March 30, 2016 at 5:06 am in reply to: Homepage will not open in editor #604937

Rikard
Keymaster

Hi czig,

Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 30, 2016 at 5:02 am in reply to: Change default space between columns to a custom value #604932
Rikard
Keymaster
Hi,

Please try the following in Quick CSS, these are the default values so please try to adjust them to your liking:
```
div .av_one_third {
    margin-left: 6% !important;
    width: 29.333333333333332% !important;
}
```
Regards,
Rikard
March 30, 2016 at 4:51 am in reply to: WordPress for mailchimp single line #604927

Rikard
Keymaster

Hi Henrik,

Could you provide us with a link to the site in question so that we can take a closer look please?

Regards,
Rikard

March 30, 2016 at 4:47 am in reply to: Removing the border between LayerSlider & the page below #604926
Rikard
Keymaster
Hey Dave,

Please try the following in Quick CSS under Enfold–>General Styling:
```
#header_main {
border-bottom-width:0px !important; 
}
```
Regards,
Rikard
March 30, 2016 at 4:45 am in reply to: delete icon services decoration #604924

Rikard
Keymaster

Hey edu_guell,

I’m not sure I understand what you mean by that, could you try to explain a bit further and/or post a screenshot highlighting what you would like to achieve please?

Best regards,
Rikard

March 30, 2016 at 4:43 am in reply to: Enfold settings gone after update #604921

Rikard
Keymaster

Hi @jomtones,

Please let us know if you should need any more help on the topic.

Best regards,
Rikard
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Viewing 30 posts - 80,041 through 80,070 (of 93,553 total)

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