Page 2604 – Support | Kriesi.at – Premium WordPress Themes

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May 25, 2016 at 5:32 am in reply to: images are not appearing after the update to wordpress 4.5 #637860

Rikard
Keymaster

Hi,

Yes it should since all your settings are stored in the database, but please do a full backup of your site before attempting this in case anything should go wrong.

Thanks,
Rikard

May 25, 2016 at 5:30 am in reply to: Form problem #637859

Rikard
Keymaster

Hi Joel,

Please refer to this: http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

Regards,
Rikard

May 25, 2016 at 5:29 am in reply to: Vimeo error after importing video channel #637858

Rikard
Keymaster

Hi Ronald,

Ok, thanks for the update. Hope you get this sorted, if not then let us know if we can help in any way.

Best regards,
Rikard

May 25, 2016 at 5:11 am in reply to: Countdown Timer in Layer Slider #637857

Rikard
Keymaster

Hi,

Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

Thanks,
Rikard

May 25, 2016 at 5:05 am in reply to: Translate image captions #637854

Rikard
Keymaster

Hi Ian,

Great, glad we could help :-)

Best regards,
Rikard

May 25, 2016 at 5:04 am in reply to: WPML-translated page in preview perfect, published page only half size #637853

Rikard
Keymaster

Hi @jodok,

So I’m guessing you got it working now? Let us know if you should need any more help on the topic.

Regards,
Rikard

May 25, 2016 at 5:01 am in reply to: Vertical full width slider image for phones #637851

Rikard
Keymaster

Hi,

No problem, glad you found it :-)

Regards,
Rikard

May 24, 2016 at 5:10 am in reply to: Featured images not showing #637245

Rikard
Keymaster

Hi MrHarryPotter,

Are you using the Layout Builder to create your posts? If so your results would be expected. If you want the regular items like featured image and sharing buttons to appear then you can switch to the default editor and save there and they should come back. If you keep using the builder you will have to add everything manually.

Please post admin login details in private if you should have any further problems.

Thanks,
Rikard

May 24, 2016 at 5:00 am in reply to: Repeated animated columns bug in Firefox #637239

Rikard
Keymaster

Hi,

I can’t reproduce the error on my end using OSX/Firefox developer (48) but I’ve asked the rest of the team to take a look as well. Please wait for their answers.

Thanks,
Rikard

May 24, 2016 at 4:49 am in reply to: Some pages opening however the ALB does not load – just a spinning wheel #637235

Rikard
Keymaster

Hi Mark,

Great, I’ll close the thread then. Please open a new one if you should have any other problems.

Best regards,
Rikard

May 24, 2016 at 4:46 am in reply to: Long Logo impacting menu on smaller browswer windows #637232

Rikard
Keymaster

Hi Ben,

I’m not sure what the problem is to be honest, the logo doesn’t look to be overlapping the menu at any point on my end. Could you post a screenshot of the issue and on what browser sizes you are getting it please?

Best regards,
Rikard

May 24, 2016 at 4:25 am in reply to: Optimise Site #637227

Rikard
Keymaster

Hi sandboxes,

I think if you fix the images the score will rise quite dramatically, could you maybe start off there? I tried logging in with the details you posted but they are not working, could you check please?

Best regards,
Rikard

May 24, 2016 at 4:21 am in reply to: Initial video image not showing on mobile #637225

Rikard
Keymaster

Hi,

Great, thanks for sharing :-)

Regards,
Rikard

May 24, 2016 at 4:20 am in reply to: BLOG RSS #637224

Rikard
Keymaster

Hi,

I’m not sure what is going on there but I think it’s due to the plugin you are using, could you contact the plugin authors to see if they know why you are having those problems maybe?

Best regards,
Rikard

May 23, 2016 at 8:11 am in reply to: WP Car manager #636601

Rikard
Keymaster

Hi,

Great, glad you got it working :-)

Best regards,
Rikard

May 23, 2016 at 8:06 am in reply to: Icon cutted off when used in theme shortcode #636597

Rikard
Keymaster

Hi,

Ok, please open a new ticket if you should need any more help.

Best regards,
Rikard

May 23, 2016 at 8:04 am in reply to: Adjust line and character spaces (not overall, but on just one block of text) #636596

Rikard
Keymaster

Hi dbtpath,

There is nothing like that in the theme by default but maybe you could find a plugin which will add that functionality? You can submit a feature request for it here: https://kriesi.at/support/enfold-feature-requests/

Best regards,
Rikard

May 23, 2016 at 8:02 am in reply to: Left Sidebar not Showing #636595

Rikard
Keymaster

Hi marienlely,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Thanks,
Rikard

May 23, 2016 at 8:00 am in reply to: Change font-weight of heading #636594

Rikard
Keymaster

Hi,

If you are styling the same element it would be difficult unfortunately, could you try to be a bit more specific as to what you are looking to achieve please?

Thanks,
Rikard

May 23, 2016 at 7:58 am in reply to: General Layout Dimensions Not Working (Or Stuck) #636593

Rikard
Keymaster

Hi Dan,

No problem, glad we could help :-)

Regards,
Rikard

May 23, 2016 at 7:56 am in reply to: my enflod cant update #636592

Rikard
Keymaster

Hi ylwong,

You can download the latest version of the theme from your Themeforest account.

Thanks,
Rikard

May 23, 2016 at 7:55 am in reply to: WPML-translated page in preview perfect, published page only half size #636590

Rikard
Keymaster

Hi jodok,

Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

Thanks,
Rikard

May 23, 2016 at 7:53 am in reply to: Align widget #636589

Rikard
Keymaster

Hey Charlotte,

That CSS is still applying to that element. Not sure what you want to change though?

Thanks,
Rikard

May 23, 2016 at 7:50 am in reply to: Empty layout builder #636586

Rikard
Keymaster

Hi Ahnell,

Please try following the suggestions listed here: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/

Thanks,
Rikard

May 23, 2016 at 7:48 am in reply to: add a class for toggler #636583

Rikard
Keymaster

Hey vnfan,

Please try activating custom CSS class field for ALB elements: http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/

Thanks,
Rikard

May 23, 2016 at 7:45 am in reply to: Repeated animated columns bug in Firefox #636582

Rikard
Keymaster

Hey fusion01,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Thanks,
Rikard

May 23, 2016 at 7:42 am in reply to: How can I combine features from several demos? #636581

Rikard
Keymaster

Hey redospassos,

You should be able to do everything with the Layout Builder, but you can also copy/paste shortcode by activating debug mode: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/. Let us know if there is anything more specific you need help with.

Best regards,
Rikard

May 23, 2016 at 7:07 am in reply to: Appearance – Editor gone? #636574

Rikard
Keymaster

Hey robsdesigns,

Not sure why that is, did you make any changes to any of the WordPress files?

Regards,
Rikard

May 23, 2016 at 7:02 am in reply to: Problem with ftp added font #636572
Rikard
Keymaster
Hi lewinandreilly,

The URL looks a bit funny, you can verify that it’s correct by going to it with your browser. Try this instead:
```
https://lewinandreilly.com.au/wp-content/themes/enfold/css/fonts/didotbold.ttf
```
Thanks,
Rikard
May 23, 2016 at 6:50 am in reply to: Color section and grid row keep crashing #636567

Rikard
Keymaster

Hi,

Ok, thanks for the feedback. Let us know if you should have any further problems on the topic.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 78,091 through 78,120 (of 93,573 total)

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