Page 25 – Support | Kriesi.at – Premium WordPress Themes

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June 8, 2025 at 10:25 am in reply to: Excerpts not showing on blog page #1485211

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

June 8, 2025 at 10:23 am in reply to: where do i find downloads #1485210

Rikard
Keymaster

Hi,

Download the plugin to your local computer, then upload the same file without extracting it.

Best regards,
Rikard

June 7, 2025 at 6:55 pm in reply to: width and height are not defined #1485186

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

June 7, 2025 at 11:07 am in reply to: where do i find downloads #1485167

Rikard
Keymaster

Hi,

If you have downloaded the theme package from Themeforest, then unpack it on your local machine, then install the enfold.zip file located in the unpacked directory.

Best regards,
Rikard

June 7, 2025 at 11:05 am in reply to: GT Trans;ate not working on mobile #1485166

Rikard
Keymaster

Hey Akhurst,

Our support for third party plugins is limited unfortunately, please try reaching out to the plugin developers first of all.

Best regards,
Rikard

June 6, 2025 at 2:58 pm in reply to: Rotating Banner of Logos #1485151

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007, did that answer your question @condonp?

Best regards,
Rikard

June 6, 2025 at 2:56 pm in reply to: Issue Uploading Images – JavaScript Void #1485150

Rikard
Keymaster

Hey NicomIT,

The thread you linked to is 7 years old, if there was a general problem with uploading images to the theme then it would have been fixed a long time ago. Are you sure that it’s not a conflict with another plugin or custom code? What is the actual error saying? How exactly did the developer that you have been in touch with come to the conclusion that the problem lies with Enfold, and which code is responsible for the problem in the theme? Please note that our support for problems with third party plugins is limited.

Best regards,
Rikard

June 6, 2025 at 1:14 pm in reply to: Search Icon To Main Menu don’t work #1485148

Rikard
Keymaster

Hi,

Thanks for the update. Could you post a link to where we can see the actual problem please?

Best regards,
Rikard

June 6, 2025 at 1:12 pm in reply to: How to activate the player for an embedded video hosted with bunny.net #1485147

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

June 5, 2025 at 10:08 am in reply to: Enfold Theme Custom Widget Areas Not Showing #1485113

Rikard
Keymaster

Hi,

Thanks for that, but those are not fatal errors. The server is returning a 500 internal server error, and those lines are what is interesting. You should try to ask your hosting provider why the server is responing with a fatal error on the file in question as well.

Best regards,
Rikard

June 5, 2025 at 9:27 am in reply to: Theme Update Issue – Version (99.99.99) #1485111

Rikard
Keymaster

Hi,

Thanks for the update. If you activate the theme globally, then you should only have to install it once.

Best regards,
Rikard

June 5, 2025 at 9:25 am in reply to: Trouble importing both Theme Settings an Saved Templates #1485110

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure why this is happening, but there seems to be something wrong with the files, they might be corrupt. I get this error while trying to upload the theme settings to the WordPress media library on two separate test installations:

Sorry, you are not allowed to upload this file type.

Could you try reaching out to your hosting provider and check if they might know what the problem could be? I don’t think this a theme problem, as it works when I try the same procedure between my test installations, and we haven’t had any other users report this problem either.

Best regards,
Rikard

June 4, 2025 at 8:31 pm in reply to: Token not working #1485085

Rikard
Keymaster

Hey Dijkhuis,

They all look like purchase codes, did you follow this guide? https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

June 4, 2025 at 8:30 pm in reply to: Attach picture to support chat #1485084

Rikard
Keymaster

Hey jkos,

You can upload images to an array of different services online. For example Google Drive, Dropbox, Imgur, Snipboard etc. Then you can link to the image in your reply.

Best regards,
Rikard

June 4, 2025 at 8:28 pm in reply to: Enfold Construction Demo Import – Not Loading Properly or Infinite Loop #1485083

Rikard
Keymaster

Hi,

Thanks for the update. Please try the files in private. The theme settings can be imported under Enfold->Import/Export.

Best regards,
Rikard

June 4, 2025 at 3:26 pm in reply to: Updating from 4.5.7 Not Working – Through Theme Options, or Uploading zip #1485078

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

June 4, 2025 at 9:56 am in reply to: Updating from 4.5.7 Not Working – Through Theme Options, or Uploading zip #1485074

Rikard
Keymaster

Hi,

Are you sure that you are using the correct file? The package that you download from Themeforest might have to be unpacked on your local machine, then use enfold.zip located in the extracted file.

Best regards,
Rikard

June 3, 2025 at 8:08 pm in reply to: Updating from 4.5.7 Not Working – Through Theme Options, or Uploading zip #1485040

Rikard
Keymaster

Hey smithyoung,

The update to 7.1.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

June 3, 2025 at 8:07 pm in reply to: Copied and edited a post to a new version, but excerpt on Blog Post shows prev #1485039

Rikard
Keymaster

Hey Jackie,

You can edit the excerpt in the Exerpt field. If you can’t see it, then select to show it under Screen Options in the top right hand corner of the screen while editing a post.

Best regards,
Rikard

June 3, 2025 at 8:05 pm in reply to: Text vertical align #1485038

Rikard
Keymaster

Hey Stefan,

Could you post a link to where we can see the actual elements on your site please?

Best regards,
Rikard

June 3, 2025 at 8:03 pm in reply to: Posts appear in justified text on mobile devices #1485037

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

June 3, 2025 at 12:54 pm in reply to: Updates and Licence #1485023

Rikard
Keymaster

Hey Paul,

You will need to have purchased a theme license on Themeforest in order to receive updates. Once you have access to the theme files, then please follow this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

June 3, 2025 at 12:53 pm in reply to: Pre sale query #1485022

Rikard
Keymaster

Hey Winston,

Thanks for reaching out to us.

1. You can modify the demos as you see fit, you can freely remove and add content.
2. We haven’t tested the theme with that plugin, so we cannot say if it would work as intented with Enfold or not. If you should have any problems with it, then you can always open a new thread on our support forum.

Best regards,
Rikard

June 3, 2025 at 12:50 pm in reply to: different strong styles #1485021

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

June 3, 2025 at 12:49 pm in reply to: Posts appear in justified text on mobile devices #1485020
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
#top .fullsize .template-blog .post .entry-content-wrapper {
  text-align: left;
}
}
```
Best regards,
Rikard
June 3, 2025 at 9:54 am in reply to: Trouble importing both Theme Settings an Saved Templates #1485011
Rikard
Keymaster
Hi,

What happens if you increase these variables on the server?
```
PHP time limit
Max input time
```
Best regards,
Rikard
June 2, 2025 at 7:01 pm in reply to: different strong styles #1484987
Rikard
Keymaster
Hey Stefan,

You would have to use a class for additional styles:
```
<strong class="your-strong-class">Bold text</strong>
```
```
strong.your-strong-class {
  Styling goes here
}
```
Best regards,
Rikard
June 2, 2025 at 2:40 pm in reply to: Enfold theme issue #1484980

Rikard
Keymaster

Hey Paul,

It looks like the resources on the site you linked are pointing to another URL, please try update all instances of the old URL to the new one. You could try using search and replace plugin for example.

Best regards,
Rikard

June 2, 2025 at 2:37 pm in reply to: Wp Installation and Licence #1484979

Rikard
Keymaster

Hey Paul,

Please increase the memory allocated to PHP on your installation: https://developer.wordpress.org/advanced-administration/wordpress/wp-config/#Increasing_memory_allocated_to_PHP. Also update to the latest version of the theme: https://kriesi.at/documentation/enfold/theme-update/.

Best regards,
Rikard

June 2, 2025 at 9:19 am in reply to: where do i find downloads #1484970

Rikard
Keymaster

Hi,

Please try this plugin if the updates are not coming through on the theme backend: https://envato.com/market-plugin/

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 721 through 750 (of 92,820 total)

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