Page 1932 – Support | Kriesi.at – Premium WordPress Themes

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January 9, 2018 at 7:31 am in reply to: Make burger menu go back to normal after loading demo content #895123

Rikard
Keymaster

Hey ashlandwebsites,

Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Best regards,
Rikard

January 9, 2018 at 7:30 am in reply to: Theme Installation Issues – No Media Importing #895122

Rikard
Keymaster

Hi,

Thanks for the feedback, I wanted to login and try to import the demo though the login details you posted are not working anymore. Could you check and verify please?

Best regards,
Rikard

January 9, 2018 at 7:28 am in reply to: Slide-Show Videos don't work anymore #895121

Rikard
Keymaster

Hi,

There are some suggestions in this thread which might help? https://kriesi.at/support/topic/video-background-broken-in-enfold-4-2/

Best regards,
Rikard

January 9, 2018 at 7:23 am in reply to: fullwidth easy slider not populating correctly on mobile #895120

Rikard
Keymaster

Hi,

Thanks for that. First off, could you try updating the theme to the latest version (4.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Best regards,
Rikard

January 9, 2018 at 7:07 am in reply to: Customising the Password Protected page #895119

Rikard
Keymaster

Hey victoria,

Maybe this thread will help you out? https://kriesi.at/support/topic/edit-contenttext-on-password-protected-page/

Best regards,
Rikard

January 9, 2018 at 7:05 am in reply to: Youtube embed code not working in Text Box? #895117

Rikard
Keymaster

Hi,

Thanks for the login details, though the video is showing up fine on my end when previewing the page. Did you try clearing your browser cache or try a different browser?

Best regards,
Rikard

January 9, 2018 at 7:01 am in reply to: Image Element Scaling #895116
Rikard
Keymaster
Hi,

It looks like you are not targeting the actual images, maybe this will work?
```
.imagescale img {
width: 100% !important;
height: auto !important;
max-width:100% !important;
}
```
Best regards,
Rikard
January 9, 2018 at 6:56 am in reply to: Version 4.2 is a blank page #895115

Rikard
Keymaster

Hey trinitychurchindy,

Thanks for the login details. Are we allowed to activate Enfold for testing purposes?

Also, did you try increasing the amount of memory allocated to PHP on your installation? 256mb should be enough: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Best regards,
Rikard

January 9, 2018 at 6:54 am in reply to: Account issue, help needed #895114

Rikard
Keymaster

Hi,

Thanks for the feedback, I’m not sure to be honest. If your hosting provider is looking into it then maybe it’s better to let them do that first? If you should need any further help from us then just let us know here :-)

Best regards,
Rikard

January 9, 2018 at 6:45 am in reply to: Styles work in Quick CSS but not in Child Theme Style.css #895112

Rikard
Keymaster

Hi,

No, we didn’t do anything, tt likely didn’t work before because of caching. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

January 9, 2018 at 6:43 am in reply to: Prevent Menu Bar From Disappearing on Home Page #895111

Rikard
Keymaster

Hey thekingschurchlakeland,

Did you check your settings for the header in the Layout menu on the right hand side of the page in question when you edit it?

Best regards,
Rikard

January 9, 2018 at 6:42 am in reply to: Editing Elements Saved as Templates #895110

Rikard
Keymaster

Hi Webber,

No development on this has been done so far unfortunately.

Best regards,
Rikard

January 9, 2018 at 6:40 am in reply to: uploading theme #895109

Rikard
Keymaster

Hi,

Thanks for the feedback. Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Best regards,
Rikard

January 9, 2018 at 6:38 am in reply to: Header widget area styling #895108
Rikard
Keymaster
Hey amerzib,

Please try the following in Quick CSS under Enfold->General Styling:
```
#header_main .ls-button-widget-container {
  display:inline-block !important;
}
```
Best regards,
Rikard
January 9, 2018 at 6:34 am in reply to: Layout Builder corrups when saving #895107
Rikard
Keymaster
Hi Sarah,

Thanks for the login details, that usually happens because of open html markup which tends to break the builder unfortunately.

I found open markup in one of your headers:
```
Date: February
Cost: £497 per person
<strong> SOLD OUT
```
Could you try closing that tag please to see if that helps?
```
Date: February
Cost: £497 per person
<strong> SOLD OUT </strong>
```
Best regards,
Rikard
January 9, 2018 at 6:29 am in reply to: Widget sidebar latest news #895106

Rikard
Keymaster

Hi,

Thanks for the login details. Could you try updating the theme to the latest version (4.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

Also please update WordPress itself to the latest version, 4.9.1.

Best regards,
Rikard

January 9, 2018 at 6:27 am in reply to: Menu Responsive #895105

Rikard
Keymaster

Hey Sandra,

First off, please try updating the theme to the latest version (4.2) http://kriesi.at/documentation/enfold/updating-your-theme-files/

After you have updated, then please check your settings under Enfold->Header.

Best regards,
Rikard

January 9, 2018 at 6:17 am in reply to: Javascript for opt-in placed in Widget sidebar (other than MailChimp) #895101

Rikard
Keymaster

Hi,

Thanks for the login details, though your sidebar is looking just fine on my end using Chrome. Could you post a screenshot of the issue maybe?

Best regards,
Rikard

January 9, 2018 at 6:02 am in reply to: secondary menu position on desktop #895097

Rikard
Keymaster

Hi Kevin,

Thanks for the feedback. The phone number and the buttons seem to be inline on my end, do you want to move the phone number down a bit maybe?

Best regards,
Rikard

January 9, 2018 at 5:56 am in reply to: Post title, Category and featured image not shown when using Avia Builder #895094

Rikard
Keymaster

Hi Michael,

Great, glad we could help :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 9, 2018 at 5:55 am in reply to: Created template in Avia – Can't find it #895092

Rikard
Keymaster

Hi,

Ok, thanks for the feedback. Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

Best regards,
Rikard

January 9, 2018 at 5:21 am in reply to: mobile view only html code or header Logo and text overlap #895085

Rikard
Keymaster

Hi Birgit,

JetPack is a very large plugin and it has a lot of functions, so it really depends on what you use it for?

Best regards,
Rikard

January 9, 2018 at 5:05 am in reply to: HTML entry fields vanish #895077

Rikard
Keymaster

Hi,

Thanks for the feedback, hope you get to the bottom of the problem. Though like I said, I don’t think it’s theme related in any way. Let us know if you should need any further help on the topic.

Best regards,
Rikard

January 8, 2018 at 1:51 pm in reply to: cannot load the animation #894705
Rikard
Keymaster
Hey dewasurya,

Did you try removing third party code from the page? It looks pretty slow on my end.

Best regards,
Rikard
- This reply was modified 7 years, 10 months ago by Rikard.
January 8, 2018 at 7:03 am in reply to: How to underline link text in lists with CSS #894619

Rikard
Keymaster

Hi John,

Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

January 8, 2018 at 6:50 am in reply to: Will theme do what I need? #894617

Rikard
Keymaster

Hi,

Glad we could help out, just let us know if you have any further questions for us.

Best regards,
Rikard

January 8, 2018 at 6:49 am in reply to: little icons works in Safari but not in Chrome or Firefox #894616

Rikard
Keymaster

Hi Martin,

Great, hope you get it working. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

January 8, 2018 at 6:49 am in reply to: Videos not styled #894615

Rikard
Keymaster

Hi,

Thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

January 8, 2018 at 6:48 am in reply to: Enfold 4.2, Lightbox and social media buttons #894614

Rikard
Keymaster

Hey jareklojewski,

I’m not aware of any plugins like that unfortunately.

Best regards,
Rikard

January 8, 2018 at 6:47 am in reply to: Footer Widget Responsiveness #894612

Rikard
Keymaster

Hi,

Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 57,931 through 57,960 (of 92,908 total)

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