Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hey Max,

Envato/Themeforest handles all sales related matters, we can only approve a refund if it’s sent by them. Please give it another try.

If you need technical help, then please https://kriesi.at/support/register/ on the support forum and start a new thread there.

Best regards,
Rikard

Hey Steve,

A purchase code is required when registered on the support forum. What exactly do you need help with?

Best regards,
Rikard

Hi,

Sorry for the late reply. I’ve added some CSS for the mobile layout now, please have another look.

Best regards,
Rikard

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

If you are getting different results depending on if you are logged into WordPress or not, then the problem is likely due to caching. Make sure that all caches are cleared, or try to toggle the file compression options and option to delete old CSS and JS files under Enfold->Performance.

Best regards,
Rikard

Hey Rachael,

You don’t need to purchase more licenses to get support, please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

If you need to register your theme license, then please follow this: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Thanks for the update. I’m struggling to understand how you come to the conclusion that this is a theme problem? Your site is out of memory when performing a certain action, and the error messages are referencing a file which is not a default WordPress or theme file in the first error message (object-cache.php), and then what seems to be a WordPress file in the second error message (class-wp-object-cache.php). A 500 internal server error is then thrown on two default WordPress files. Enfold needs memory to operate just as anything else on a WordPress site, and if a memory error is thrown while performing something in the Enfold layout builder doesn’t automatically mean that the problem is caused by Enfold. It’s more likely that the memory requested was too large for your site to handle, meaning it’s out of memory.

We haven’t seen this problem on any of our test sites, or had any reports from other users either. We’d be happy to have a look at your site, but it’s likely that the problem is caused by something else on your site, or a combination of all things active on it.

Best regards,
Rikard

Hey Christian,

The login details you posted are not working, please check. Also please stick to one problem per thread in the future.

Best regards,
Rikard

Hey wolfgangspelitz,

I’m not sure exactly how that plugin works unfortunately, but if it’s not done automatically then you will have to set them manually. There’s no automatic way of doing that in the theme.

Best regards,
Rikard

Hi bartmannsebastian,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

@DanielBenavides Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

Best regards,
Rikard

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Thanks for that. We have imported the parallax content to the start page, please review it.

Best regards,
Rikard