Page 1892 – Support | Kriesi.at – Premium WordPress Themes

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February 15, 2018 at 5:39 am in reply to: Can I create a child theme when my website is already done & adjusted? #912614

Rikard
Keymaster

Hey WindowStories,

That depends on what changes you have made, if you have edited any of the core files like functions.php or any of the CSS files, then you would have to move them to the child. If you have only made settings in the layout builder and theme options then you can export them to your child. If you want to experiment with it then I would recommend that you copy your site to a staging area on the same server or copy it to a local installation.

You can download basic child theme here if you like: https://kriesi.at/documentation/enfold/downloads/

Best regards,
Rikard

February 15, 2018 at 5:32 am in reply to: Domain Name & Host Migration – Not Working As Expected #912613

Rikard
Keymaster

Hi,

Your child theme settings; after importing them they sometimes don’t reflect on the front end, toggling a theme setting and saving again usually helps though, could you try that out? If you need any further help then please post admin login details in private so that we can have a closer look.

Best regards,
Rikard

February 15, 2018 at 5:24 am in reply to: Different logo on different-pages when using transparent header #912611

Rikard
Keymaster

Hi,

Thanks for sharing @guenni007 :-)

Best regards,
Rikard

February 15, 2018 at 5:23 am in reply to: How to make adjustments to an icon list and buttons #912610
Rikard
Keymaster
Hey DROR,

Please try the following in Quick CSS under Enfold->General Styling:
```
.page-id-18352 .avia-icon-list li {
    margin-right:0 !important;
}

.page-id-18352 .sidebar_tab .tab_titles {
    width: 100% !important;
    min-width: 200px !important;
    max-width: 350px !important;
}
```
Best regards,
Rikard
February 15, 2018 at 5:14 am in reply to: eVision Responsive Columns #912609
Rikard
Keymaster
Hi Gerhard,

Thanks for the explanation, please try this CSS:
```
figure.wp-caption.alignleft {
    margin: 4px 10px 10px;
}
```
It looks like you have the same CSS declaration twice, you should probably remove one of them to avoid any confusion.

Best regards,
Rikard
February 15, 2018 at 4:57 am in reply to: Hintergrundbild responsive #912606

Rikard
Keymaster

Hi,

Great, glad you solved it :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 15, 2018 at 4:56 am in reply to: 2 Columms Responsiv-View #912605

Rikard
Keymaster

Hi,

Yes, your changes should survive updates. But to be sure I would recommend that you backup your site before updates, just in case something should go wrong.

Best regards,
Rikard

February 15, 2018 at 4:53 am in reply to: WPML seems to force close Columns when equal height #912604

Rikard
Keymaster

Hey stormingdesign,

Thanks for the login details. Could you try updating the theme to the latest version (4.2.3) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/. Also try to update WordPress itself.

Best regards,
Rikard

February 15, 2018 at 4:51 am in reply to: Dimension #912602

Rikard
Keymaster

Hi,

Great, glad the CSS helped. You should try to keep the images as wide as the container, in your case that means 1300 pixels.

Best regards,
Rikard

February 15, 2018 at 4:48 am in reply to: products price jump weird when refresh #912601

Rikard
Keymaster

Hi Maria,

I see that on my end too, though I don’t think you have to worry about it too much since end-users will likely never see that. A lot of websites tend to do stuff like this when the CSS is “settling”, we could have a look at it but like I said, I don’t think any end-user will ever see that.

Best regards,
Rikard

February 15, 2018 at 4:44 am in reply to: Change width to activate mobile menu insteas of regular menu #912600

Rikard
Keymaster

Hi Empatica,

Could you post a link to the site in question so that we can take a closer look please?

Best regards,
Rikard

February 15, 2018 at 4:42 am in reply to: Video Upload trouble #912599

Rikard
Keymaster

Hi Luca,

In general, self-hosted videos work less good than if you host the video on for instance Youtube or Vimeo. It will likely perform better if you host it on a service like that. Could you try uploading it to Youtube or Vimeo to see if that helps?

Best regards,
Rikard

February 15, 2018 at 4:35 am in reply to: contact form not working #912598

Rikard
Keymaster

Hey joanmateu,

If Contact Form 7 isn’t working either then it’s likely something wrong with your mail server. Please try contacting your hosting provider to see if they can help you out with that.

Best regards,
Rikard

February 14, 2018 at 2:58 pm in reply to: Fullwidth Easy Slider element visibility #912294

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 14, 2018 at 2:57 pm in reply to: Enfold update from version 3.4.7 #912293

Rikard
Keymaster

Hi Valérie,

I would suggest you do what Nikko advised, make a copy of your current site on the same server and then update there first to see if there are any problems, if not then you can update the production site.

This support channel is the paid support, it’s all we have :-)

Best regards,
Rikard

February 14, 2018 at 2:53 pm in reply to: One more Enfold purchased but email same #912289

Rikard
Keymaster

Hey xandria,

You shouldn’t have to do anything if you still have access to the forum, if you should lose access then we’ll help you out with that of course.

Best regards,
Rikard

February 14, 2018 at 2:51 pm in reply to: Extra slash automatic added to URL on mobile when clicking on an anchor link #912286

Rikard
Keymaster

Hi,

Thanks for the feedback, I’ll leave the thread open in case you should need any further help from us.

Best regards,
Rikard

February 14, 2018 at 2:49 pm in reply to: How to install a font #912284

Rikard
Keymaster

Hi,

This isn’t anything theme specific, it’s general web development. Maybe this tutorial will help you out? http://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/

Best regards,
Rikard

February 14, 2018 at 2:45 pm in reply to: New search result page? #912283

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 14, 2018 at 2:42 pm in reply to: Problem with Gallery and Instagram widget (Enfold) #912278
Rikard
Keymaster
Hi,

Ok, so you have customised core theme files? Is there a reason for you not running a child theme? Not running a child theme with customisations is not a very good idea to be honest with you. We really can’t debug versions of the theme which is this old, since we have made a lot of changes since it was released.

Best regards,
Rikard
- This reply was modified 7 years, 8 months ago by Rikard.
February 14, 2018 at 2:36 pm in reply to: Video #912274

Rikard
Keymaster

Hi,

Great, glad you got it working and sorry for the problems. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 14, 2018 at 2:29 pm in reply to: white space separator doesn't work with negative value #912268

Rikard
Keymaster

Hi,

Glad we could help :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

February 14, 2018 at 2:29 pm in reply to: eVision Responsive Columns #912265

Rikard
Keymaster

Hey Gerhard,

How are they supposed to look? I see what you are describing but I’m not sure how it looked before the update?

Best regards,
Rikard

February 14, 2018 at 2:22 pm in reply to: Site appears different at "incognito"-mode of the browser #912264

Rikard
Keymaster

Hey Marcel,

What exactly is different? Please try to point out the problem, it’s difficult for us to know otherwise. The version you see in incognito is likely to be the correct one, as the browser doesn’t use any caching in incognito mode.

Best regards,
Rikard

February 14, 2018 at 2:20 pm in reply to: password protected page not loading #912261

Rikard
Keymaster

Hi,

Thanks for the login details, though the page doesn’t seem to be password protected? It’s a draft as far as I can see, and I can preview it without any problems when logged in.

Best regards,
Rikard

February 14, 2018 at 2:16 pm in reply to: Enfold 4.2.3 two mobile menu's #912259

Rikard
Keymaster

Hi,

Jordans code should have worked, I just verified that. Could you post admin login details in private so that we can have a closer look please?

Best regards,
Rikard

February 14, 2018 at 6:38 am in reply to: Create Brand Pages #912120

Rikard
Keymaster

Hey Kes,

I’m not familiar with that plugin unfortunately, how can we see and reproduce the problem? We likely need access to the backend of your site so please include admin login details in private.

Best regards,
Rikard

February 14, 2018 at 6:32 am in reply to: Hintergrundbild responsive #912119

Rikard
Keymaster

Hi Karl,

Thanks for the feedback. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

February 14, 2018 at 6:28 am in reply to: Updated theme and Mobile burger menu shows but doesn't work #912118

Rikard
Keymaster

Hi,

Thanks for the feedback, please let us know if you should need any further help on the topic.

Best regards,
Rikard

February 14, 2018 at 6:25 am in reply to: Video self-hosted preview #912117

Rikard
Keymaster

Hi dmac,

I would try to host your video with Youtube or Vimeo, it will likely help with loading the video faster at least.

Best regards,
Rikard
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Viewing 30 posts - 56,731 through 56,760 (of 92,859 total)

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