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Hey Tim,
Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out where we can see and reproduce the problem.
Best regards,
RikardHi James,
That is likely not theme related, if you need help though then please open a new thread and include admin login details in private so that we can have a closer look.
Best regards,
RikardHi,
Glad we could help :-)
Please let us know if you should need any further help on the topic.
Best regards,
RikardHey topmedialab,
Thanks for the login details, though I get an error when trying to login. Please see private. Also, where can we access the theme files which you are trying to install?
Best regards,
RikardHi,
Thanks for the feedback, though I can’t see the problem highlighted in your screenshots on your actual site anymore. Did you try to clear your browser cache and reload the page? You could also try in an incognito window using Chrome.
Best regards,
RikardApril 18, 2018 at 7:17 am in reply to: Ich kann meine Inhalte im Backendbereich nicht mehr verändern #943450Hi Anabela,
Thanks for the login details. I tried editing your front page and I’m guessing the problem is the Text Block which won’t show the actual text, correct? If so then please try to activate debug mode in order to see builder shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, then try to copy all the shortcodes of the problem page to a new page to see if that helps.
Best regards,
RikardHi,
Thanks for the feedback, though we will need to be able to see the actual problem to be able to help you out. What happens if you use the code in your functions.php file in your child theme?
Best regards,
RikardApril 18, 2018 at 7:04 am in reply to: "If" conditional not working on google event tracker function #943445Hi,
Are you adding that in a Code Block or something similar? If so then it likely won’t work, please try it in functions.php in your child theme instead.
Best regards,
RikardHi,
Thanks for that, I get the same problem on my end when I activate 4.2.6, though I can’t see any error messages at all either on the page or in the console which is a bit strange. Just a blank page without any clues as to what could be going wrong. We’ll be releasing 4.2.7 within the next few days, could you hold off with updating and try that version instead maybe? Since 4.0.7 seems to be working fine for you then it might be better to just wait for the next version.
Best regards,
RikardHallo Detlef,
We have no ability to offer test licenses unfortunately, but if you are unhappy with the theme after you have bought it, then you can always ask for a refund from Themeforest.
Grüß,
RikardHi,
Thanks for helping out @guenni007 and Ryan, much appreciated. Please let us know if you should need any further help on the topic @comceptum.
Best regards,
RikardHi,
Great, glad you got it working and thanks for the feedback. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardApril 18, 2018 at 6:45 am in reply to: How to change the background color of the email field in a contact form element? #943431Hey DROR,
Thanks for the screenshot and links, though I couldn’t reproduce that on my end using Chrome. In what browser/OS are you seeing that?
Best regards,
RikardHey newmediologo,
There is no functionality like that in the theme unfortunately. I’m not sure if WPML has such functionality, but you could try reaching out to them and ask.
Best regards,
RikardHi,
Thanks for the details, I get the same problem when trying to import the default demo, I’m not sure why though. We’ve had other customers on GoDaddy having trouble before as well. First off, could you try to completely wipe your installation using this plugin: https://wordpress.org/plugins/wordpress-reset/, and then try the import again to see if that helps? You could also try to import the demo manually, you will find instructions in private.
Best regards,
RikardHi Dan,
Great, glad we could help. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
Thanks for that, though it looks like the demo is imported ok? It’s just missing a few images by the looks of it? Are you planning to use the demo image? If not then please try to replace them with your own.
Best regards,
RikardHey itziarsolla,
Could you try updating the theme to the latest version (4.2.6) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/
Best regards,
RikardApril 18, 2018 at 6:13 am in reply to: Problems with the contact form after updating enfold 4.2.6 #943418Hi Miguel,
Thanks for the feedback and sorry for the problems. We’ll keep this thread open in case you should have any further problems once you update to the new version of the theme.
Thanks to Ryan for helping out as well :-)
Best regards,
RikardHi,
Thanks for the feedback. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHey DROR,
Could you post a link to the site in question so that we can take a closer look please?
Best regards,
RikardApril 18, 2018 at 6:09 am in reply to: How to remove the search icon from the menu on mobile devices only? #943413Hi,
Theres a semi-colon missing in the code you posted:
#top .av-masonry-load-more { display: inline-block; border-radius: 15px; transform: translateX(-50%); position: relative; top: 15px; color: #fff; background-color : rgb(30,205,215) !important; font-size: 24px !important; }If you should need any further help on this then we need to see the actual problem on a page to be able to help.
Best regards,
RikardApril 18, 2018 at 6:04 am in reply to: Enfold: Background image header not visible on mobile #943411Hey Dotplusgeert,
I’m not sure that is the best solution for what you are looking to achieve, maybe you could try to hide the header on the page and use a regular image inside of Color Section instead?
Best regards,
RikardHi,
Yes that might be necessary in some places to override the default styling. Thanks for sharing your code :-)
I’ll close this topic for now. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardApril 18, 2018 at 5:52 am in reply to: Automatically add current year to copyright in socket #943407Hi,
Thanks for sharing @guenni007 :-)
Please let us know if you should need any further help on the topic or if we can close it @waveseven.
Best regards,
RikardHi Julia,
Thanks for the feedback, so I’m guessing that solved your problem?
Best regards,
RikardHi,
Thanks for letting us know. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHey goosgrafisch,
We don’t provide support for third party plugins unfortunately, did you try looking for alternative plugins which does the same thing or contact the plugin authors?
Best regards,
Rikard -
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