Page 18 – Support | Kriesi.at – Premium WordPress Themes

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November 26, 2024 at 11:44 am in reply to: Horizontal gallery on Mobiles #1472253

Rikard
Keymaster

Hey Cameron,

Do you have lazy loading enabled in the theme under Enfold->Performance, or via a plugin? If so, then please try to deactivate that to see what happens then.

Best regards,
Rikard

November 26, 2024 at 11:40 am in reply to: Error in events_upcoming.php on line 398 #1472252

Rikard
Keymaster

Hi,

Thanks for the clarification. I tried adding a promo box to the portfolio that you linked to, but the content seems to be saving as expected on my end. Do you have step by step instructions on how to reproduce the results that you are seeing on your end?

Best regards,
Rikard

November 26, 2024 at 11:35 am in reply to: Photos loading #1472251

Rikard
Keymaster

Hi,

If everything is working as it should, then you don’t have to change anything.

Best regards,
Rikard

November 26, 2024 at 11:33 am in reply to: Team Member Photos Resizing #1472249

Rikard
Keymaster

Hi,

Thanks for the update. Could you try placing the element inside a 1/1 element to see if that helps?

Best regards,
Rikard

November 25, 2024 at 8:48 pm in reply to: Lightbox Modal not working #1472189

Rikard
Keymaster

Hey Matt,

Please try to turn off file compression, and activate the option to delete old CSS and JS files temporarily under Enfold->Performance to see if that helps.

Best regards,
Rikard

November 25, 2024 at 8:45 pm in reply to: Theme Update Issue – Version (99.99.99) #1472188

Rikard
Keymaster

Hi,

It should, but you can easily back up your CSS to a local file on your local machine for example.

Best regards,
Rikard

November 25, 2024 at 8:44 pm in reply to: New support to my website needed as soon as possible #1472187

Rikard
Keymaster

Hey jclark930inc,

It looks like the backend of your site is not accessible at the moment, please try to renew your SSL certificate first of all.

Best regards,
Rikard

November 25, 2024 at 8:41 pm in reply to: position of Layout Elements in the Advanced Layout editor #1472186

Rikard
Keymaster

Hi,

Thanks for that. The space in question is created because the content on the right is pushing the end of the section down. If you want more content next to the the 1/3, then add that content in the 2/3 element above it instead.

Best regards,
Rikard

November 25, 2024 at 5:09 pm in reply to: Error in events_upcoming.php on line 398 #1472166

Rikard
Keymaster

Hi,

Thanks for that. On which page can we reproduce the problem in question?

Best regards,
Rikard

November 25, 2024 at 5:04 pm in reply to: “Erweiteter layout editor” – Button – fehlt! #1472165

Rikard
Keymaster

Hi,

Could you try updating the theme to the latest version (6.0.6) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

Best regards,
Rikard

November 25, 2024 at 5:03 pm in reply to: Accordion Not Displaying & Functioning Correctly #1472164

Rikard
Keymaster

Hi,

Great, I’m glad that that you found a solution. Note that a page can only have a single element with a specific ID, assigning the same ID to more than one element does not work.

Best regards,
Rikard

November 25, 2024 at 4:59 pm in reply to: No access to Enfold options #1472163

Rikard
Keymaster

Hey Hannes,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

November 25, 2024 at 4:58 pm in reply to: Text on image #1472162

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then.

Best regards,
Rikard

November 25, 2024 at 2:39 pm in reply to: Text on image #1472151
Rikard
Keymaster
Hey Tanja,

Please try the following in Quick CSS under Enfold->General Styling:
```
.av-image-caption-overlay-center {
  vertical-align: bottom;
  padding: 10px 1.5em;
}
```
Best regards,
Rikard
November 25, 2024 at 2:34 pm in reply to: Translation error on updating to WP 6.7.1 #1472150

Rikard
Keymaster

Hey Silje,

I can’t see any references to Enfold in those notices. You might want to consider removing debug info from the frontend: https://wordpress.org/support/article/debugging-in-wordpress/

Best regards,
Rikard

November 25, 2024 at 2:31 pm in reply to: Mansonry – Link with pre-selected categorie #1472148

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 25, 2024 at 2:29 pm in reply to: The Layer Slider feature is not usable #1472147

Rikard
Keymaster

Hi,

Thanks for that. The LayerSlider folder was missing on your installation, so I’ve uploaded it for you and it’s working as expected now.

Best regards,
Rikard

November 25, 2024 at 2:12 pm in reply to: Add button into header under Social Icons #1472145

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 25, 2024 at 1:25 pm in reply to: sticky footer #1472142

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 25, 2024 at 1:23 pm in reply to: Photos loading #1472140
Rikard
Keymaster
Hi,

Please try the following in Quick CSS under Enfold->General Styling:
```
.av-masonry-image-container {
  transition: none !important;
}
```
Best regards,
Rikard
November 25, 2024 at 1:21 pm in reply to: Upgrade WordPress 6.7 – Problems with the LayerSlider #1472139

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 25, 2024 at 1:19 pm in reply to: Error in events_upcoming.php on line 398 #1472138

Rikard
Keymaster

Hi,

Login details to your site would be great, please post them in private.

Best regards,
Rikard

November 25, 2024 at 9:45 am in reply to: sticky footer #1472116
Rikard
Keymaster
Hi,

Please try this CSS instead:
```
.home #socket {
  position: fixed;
  bottom: 0;
  width: 100%;
  z-index: 999;
}
```
Best regards,
Rikard
November 24, 2024 at 11:11 am in reply to: Updated theme but unable to update Layer Slider #1472059

Rikard
Keymaster

Hey pixifycodercom,

The LayerSlider is bundled with the theme, that means that you cannot update it as a separate plugin. It will be updated with the theme update instead.

Best regards,
Rikard

November 24, 2024 at 11:10 am in reply to: Barrierefreiheit der Menüs / Accessibility of menus #1472058

Rikard
Keymaster

Hi Stephan,

We’re very sorry for the late reply, and thanks for using Enfold. Your request is unfortunately too complex to be handled as a support query. If you still need help with the points above, then we would like to request that you open separate threads for each of them. If you are missing functionality in the theme, then you can submit feature requests for them here: https://github.com/KriesiMedia/Enfold-Feature-Requests/issues

Best regards,
Rikard

November 23, 2024 at 8:42 pm in reply to: wehere to find / edit blog text excerpt? #1472038

Rikard
Keymaster

Hey Tilman,

Please check if you have selected to show the Excerpt field under Screen Options in the top right hand corner of the screen while editing a post.

Best regards,
Rikard

November 23, 2024 at 8:40 pm in reply to: custom font not shown on mobile #1472037

Rikard
Keymaster

Hi,

Thanks for the update. I checked the site on an Imac and an Android phone, and both showed the same font. Could you give us some more details of your setup please? You might want to a try on a different machine as well, to see if that makes any difference for you.

Best regards,
Rikard

November 23, 2024 at 1:41 pm in reply to: Adjust Icon Circle size #1472013

Rikard
Keymaster

Hi,

Great, I’m glad that we could help. We’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

November 23, 2024 at 1:37 pm in reply to: LayerSlider #1472012

Rikard
Keymaster

Hey djsmbd,

Could you post a screenshot highlighting the problem please?

Best regards,
Rikard

November 23, 2024 at 1:36 pm in reply to: Accordion Not Working After Update #1472011

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 511 through 540 (of 91,190 total)

← 1 2 3 … 17 18 19 … 3,038 3,039 3,040 →