Page 18 – Support | Kriesi.at – Premium WordPress Themes

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Posts
May 13, 2025 at 10:16 pm in reply to: I can’t edit the special header #1484174
Rikard
Keymaster
Hi,

I copied the content of the page in question to a test page, and I see that your content is full of what seems like unnecessary markup, for example:
```
<span class="wysiwyg-color"><span class="wysiwyg-font-size-16">
```
Please try cleaning up all unnecessary tags like that, as something is likely breaking the layout builder. You would also try to recreate the page, and make sure to only copy the text that you want to add, and not the markup which has been added in your current page. The server is also returning a 500 internal server error on the file in private, which might indicate that something is going wrong on the server side.

Best regards,
Rikard
May 13, 2025 at 10:04 pm in reply to: Runde Ecken #1484172

Rikard
Keymaster

Hey Damenwahl,

If you want rounded corners, then it depends which element you are looking to apply it to?

Best regards,
Rikard

May 13, 2025 at 9:57 pm in reply to: cURL error 28 #1484170

Rikard
Keymaster

Hey ebsa2,

Thanks for the login details. Does your site have a URL as well?

Best regards,
Rikard

May 13, 2025 at 9:57 pm in reply to: strong tag don’t work #1484169

Rikard
Keymaster

Hey MAJO_Agency,

You can change the settings for the strong tag under Enfold->Advanced Styling.

Best regards,
Rikard

May 13, 2025 at 10:37 am in reply to: I can’t edit the special header #1484143

Rikard
Keymaster

Hi,

Thanks for that. What happens if you temporarily deactivate all plugins? You could also try to use the Classic Editor in the main page of the theme options.

Best regards,
Rikard

May 13, 2025 at 10:33 am in reply to: Can’t checkout because BlockUI is blocking part of my check out #1484141
Rikard
Keymaster
Hi,

Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
```
.checkout .blockOverlay {
  display: none; 
}
```
Best regards,
Rikard
- This reply was modified 3 months ago by Rikard.
May 13, 2025 at 9:54 am in reply to: Footer Menu right aligned on Mobile screens #1484136

Rikard
Keymaster

Hi,

Thanks for the update. I’m not sure I fully understand what you are looking to remove and on which site, could you share a screenshot highlighting your intentions please?

Best regards,
Rikard

May 13, 2025 at 9:47 am in reply to: phone info #1484135
Rikard
Keymaster
Hi,

Try this instead:
```
.av_phone_active_right .phone-info {
  float: none;
  text-align: center;
}
```
Best regards,
Rikard
May 12, 2025 at 8:42 pm in reply to: I can’t edit the special header #1484115

Rikard
Keymaster

Hi,

Sure things, but where can we see the actual problem?

Best regards,
Rikard

May 12, 2025 at 8:41 pm in reply to: Failed to load plugin url #1484114

Rikard
Keymaster

Hey hurryupstudio2016,

Where can we see and reproduce the problem that you are having?

Best regards,
Rikard

May 12, 2025 at 8:38 pm in reply to: Can’t edit site after updates #1484113

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

May 12, 2025 at 8:37 pm in reply to: Kontaktformular funktioniert nicht #1484112

Rikard
Keymaster

Hi luleloki,

I can’t see that happening, please try checking your local email settings or try a different machine. If you should need further help, then please open a new thread.

Best regards,
Rikard

May 12, 2025 at 2:06 pm in reply to: Additional Content is not displayed on the blog page #1484093

Rikard
Keymaster

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 12, 2025 at 2:05 pm in reply to: Broken Link in your article #1484092

Rikard
Keymaster

Hey Ryan,

Thanks for that, we’ll check it out.

Best regards,
Rikard

May 12, 2025 at 2:04 pm in reply to: Licence transfer #1484091

Rikard
Keymaster

Hey Attila,

Thanks for reaching out to us. We don’t have any records of license purchases, so you would have to reach out to Themeforest/Envato support for further help.

Best regards,
Rikard

May 12, 2025 at 2:02 pm in reply to: Footer Menu right aligned on Mobile screens #1484090

Rikard
Keymaster

Hi,

Thanks for that. I’ve edited the CSS, please review your site.

Best regards,
Rikard

May 12, 2025 at 1:56 pm in reply to: Really slow and can’t edit anything #1484089

Rikard
Keymaster

Hi,

I’m not seeing any error messages on my end anymore, but I do see that saving takes a very long time. That seems to be related to multiple calls to a WordPress file, why that is I can’t say unfortunately. Please see screenshot in private, and try reaching out to your hosting provider and as why so many calls are being made to that file while saving.

Best regards,
Rikard

May 12, 2025 at 10:43 am in reply to: Show image descritption on lightbox #1484073

Rikard
Keymaster

Hi,

Thanks for the update. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 12, 2025 at 10:42 am in reply to: You are running the latest version! (4.2.6). that can’t be right #1484072

Rikard
Keymaster

Hi,

Are you able to install other themes? You could try installing via FTP instead: https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install

Best regards,
Rikard

May 11, 2025 at 11:00 am in reply to: Uncaught ReferenceError: jQuery is not defined #1484010

Rikard
Keymaster

Hey Pierre,

Where can we see the problem in question?

Best regards,
Rikard

May 11, 2025 at 9:44 am in reply to: Enfold Child Instagram widget does not work #1484009

Rikard
Keymaster

Hi,

Yes, it will be included in the release notes. We cannot inform individual users though.

Best regards,
Rikard

May 10, 2025 at 1:16 pm in reply to: Shopping Cart – Mouse Over #1483971
Rikard
Keymaster
Hey Mat,

Please try the following in Quick CSS under Enfold->General Styling:
```
.woocommerce-mini-cart__empty-message {
  display: none; 
}
```
Best regards,
Rikard
May 10, 2025 at 9:43 am in reply to: Loading animation from the fullscreen-slider-buttons won’t stop #1483961

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

May 10, 2025 at 9:29 am in reply to: Can’t checkout because BlockUI is blocking part of my check out #1483960

Rikard
Keymaster

Hey holidayprint,

Thanks for the login details. I’m not sure that I fully understand the problem that you are having, could you share a screenshot highlighting it please?

Best regards,
Rikard

May 10, 2025 at 8:55 am in reply to: Ctrl + F in html #1483959

Rikard
Keymaster

Hey schweg33,

I’m not sure that I fully understand your intentions, but there is no such functionality in the theme by default unfortunately. If you are looking to implement a custom solution, then you could try searching for similar solutions online to see if anything is available.

Best regards,
Rikard

May 10, 2025 at 8:53 am in reply to: inquiry about guest post #1483958

Rikard
Keymaster

Hey moon,

We are not accepting guest posts.

Best regards,
Rikard

May 10, 2025 at 8:52 am in reply to: Footer Menu right aligned on Mobile screens #1483957

Rikard
Keymaster

Hi,

The login details are not working, please check and verify.

Best regards,
Rikard

May 10, 2025 at 8:48 am in reply to: You are running the latest version! (4.2.6). that can’t be right #1483956

Rikard
Keymaster

Hi,

Please try the Enfold folder located inside of the file that you downloaded.

Best regards,
Rikard

May 10, 2025 at 8:47 am in reply to: Layer Slider update without premium subscription #1483955

Rikard
Keymaster

Hey robbyro,

It’s not possible to update the bundled version as a regular plugin, the updates are included in the theme updates.

Best regards,
Rikard

May 10, 2025 at 8:45 am in reply to: Enfold Child Instagram widget does not work #1483954

Rikard
Keymaster

Hi,

It’s not working at the moment unfortunately, so a plugin is your best bet for now unfortunately.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 511 through 540 (of 92,483 total)

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