Hi,

Great, I’m glad to hear that you got it working. We’re not sure why it would be working on some sites but not others unfortunately.

Best regards,
Rikard

Hi,

The footer is showing as it should when the parent theme is active, so something in your child theme is causing the problem. Try removing all your customisation and add them back one by one to see when the problem starts.

Best regards,
Rikard

Hey Tirian,

If you are using OVH hosting then the demo import is not possible because of server restrictions. We can import the content that you want manually though. If you would like that, then please provide WordPress login details in private, and let us know which content you would like.

Best regards,
Rikard

Hey sonia74140,

We can import the demo content for you manually, but we would need access to your site to do so.

Best regards,
Rikard

Hi,

Thanks for that. I’ve imported the content of the top level pages for you. Please note that the demo settings and images are not included. Let us know if you should need anything more from the demo.

Best regards,
Rikard

Hi,

The backlink in the footer can be removed by adding this to the copyright field:

[nolink]

Best regards,
Rikard

Hey rajprajapati,

You can do that by activating debug mode under Enfold->Layout Builder->Show advanced options. That will show you a new window under the Layout Builder which will contain all shortcodes, which can be copied between sites.

Best regards,
Rikard

Hi,

We cannot copy all demo at once unfortunately, maybe it’s better if you pick a few pages? The demos are all made with the Layout Builder, so you can easily create the same content yourself.

Best regards,
Rikard

Hi,

Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

Thanks for the update. We can have a look at it, but fixing problems caused by third party plugins is unfortunately beyond the scope of our support.

Best regards,
Rikard

Hey sybille gburek,

Try updating to the latest version of the theme (7.1.1): https://kriesi.at/documentation/enfold/theme-update/

Best regards,
Rikard

Hi,

Thanks for the update. If you don’t need the files in question, then they can be deleted. The notices in your last post don’t seem to be theme related, but might be due to something else in your child theme. You can activate the parent theme to check if everything goes away after that.

Best regards,
Rikard

Hey Ive133,

Thanks for the login details. It looks like you are using OVH hosting? If that is the case, then the demo import is not possible due to server restrictions from your hosting provider. We can import content manually for you though, which demo are you looking to import?

Best regards,
Rikard

Hey Kati17,

I see that you are running an old version of the theme, could you try to update to the latest version (7.1.1) to see if that helps please? The update to 7.1.1 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or upload the theme as if it was new under Appearance->Themes->Add New Theme.
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hey Leonie van der Velde,

Thanks for reaching out to us. We cannot help you with Envato accounts unfortunately, as we have no access to their system.

Best regards,
Rikard