Hi Rikard,

I have already done that before seeking help here. There isn’t any issues with the plugins. If it is plugins causing the problem, this page (https://www.repsholdings.com.sg/for-financial-advisers/) should not display correctly as well since it is using the same tab section in layout elements.

Regards,
Berlinda

Hi Rikard,

I’ve already cleared up the unnecessary html as you mentioned but the issue still persist.

Regards,
Berlinda

Hi Ismael,

Thank you for the help. Found out that its layout was affected due to Rank Math.

Hi Rikard,

Please advice where do I enter the above code you mentioned? Which file? which section?

Hi Rikard,

I’m trying to edit the function.php file as mentioned so that I can custom the URL for ‘Toggle’. As per the link you provided previously (https://kriesi.at/documentation/enfold/accordion/#anchor-links-to-according-tab-id-), this is what was written:
“Custom tab and toggle ID’s for prettier URL hashes
Tab ID’s are used to link to a tab section and since the tab ID’s are auto-generated it is usually in the format #toggle-id-4. To change the hashtags to a more human readable and prettier hashtag, add the code below in the functions.php.
add_theme_support(‘avia_template_builder_custom_tab_toogle_id’);
The above code will add a new field called Custom Toggle ID, in the tab content section. The Custom Toggle ID will replace the auto-generated tab ID.”

Where/which part in the function.php file do I add this line of code ‘add_theme_support(‘avia_template_builder_custom_tab_toogle_id’);’?

Hi Rikard,

I’ve already tried but there isn’t any theme editor or editor option in the Appearance tab. If that is so, then how can I edit the function.php?

Berlinda

Hi Rikard,

1) It’s the home page I’m talking about. This is in the mobile version – https://www.repsholdings.com.sg/, meaning using a mobile phone browser to visit the website’s home page. Please refer to the image below in point 1. The counter doesn’t show up correctly. It is supposed to be mobile-friendly and responsive.

2) For the tabs in element – https://www.repsholdings.com.sg/policyholders-selling-policy/#sell-insurance-policy-for-highest-cash – How can I remove the ‘#’ in the URL? Please refer to image in point 2.

Hi Rikard!
Currently, we can increase the number of columns in Post Slider.
Can I check with you if we are able to increase the number of rows appearing in the post slider?
Thanks,
Berlinda

Hi Rikard,

Thank you for helping with all the issues so far. I still have 1 problem I’ve just encountered. The ‘Tab Section’ of the Layout Elements isn’t working properly.
There is a huge gap at the top area before the text on each alternate tab. Please refer to the video link in private. Also, I notice that I’m unable to add padding to the logo that is aligned to the Main menu bar, thus it will look like the Logo is stuck to the top of the website without any gap which makes visibility not so great.

Hi Rikard,

Thank you for resolving the above. Meanwhile, there are other new issues I’m facing as well:
*Do note that this is based on the pre-created pages that come with the theme
1. Toggle & Accordions is not working (When click, there is no toggling action)
2. Layer Slider is not working also

Sincerely,
Berlinda

Hi Rikard,

Like I already mentioned to you, please refer to image (1) below. You are logged in to another account that isn’t our account (Circled in Blue). Please log out of that account, clear your browser cache, and then log in via our account (2). Also, is there a better form of communication so that we can perhaps share screen to rectify this issue?? E.g. Zoom? Else, we will be just stuck on login without being able to solve the main problem.

• This reply was modified 3 years, 3 months ago by RepsHoldings.

Let me know if you can view these. Thanks. I’m not sure why you aren’t able to view via the original admin user login. We are using Google Chrome on our end and the errors that we uploaded are showing fine on our side. I’ve added a video to show you where the errors are and what’s going on at our end just in case, also in the google drive.

• This reply was modified 3 years, 3 months ago by RepsHoldings.