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Viewing 30 posts - 1 through 30 (of 42 total)
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  • in reply to: Position header widget & main menu #1206864

    Thank you!!
    It worked great.
    Thanks to you guys for being there for your customers during this uncertain time – I appreciate it!

    in reply to: Position header widget & main menu #1206591

    please help issue-additionally – I looked at mobile and the top is all messed up –
    (an idea-or is there better way?)could I remove the widget for mobile as it takes up lot’s of room and is distorting site – if so how would I do this? Thank you!!

    in reply to: product add-ons conflict with Enfold #1064979

    Thank you – that seems to work.
    Sorry to be inexperienced but I cannot see what you did and where and how.
    I’m not a “programmer” that’s why I like the themes.
    I went to the staging copy but I don’t see where you edited to fix it.
    I changed to default editor thinking it would show what you did in html but it just clears out my product. I go back to Advanced layout editor and it’s what I am used to developing with but I don’t see where the fix is.

    Since I have several products using this add-on, can you please give me advice on how you did what you did so I can make the rest of the changes.
    Thank you – again sorry for my inexperience

    in reply to: product add-ons conflict with Enfold #1063719

    Thanks for getting back to me.
    This issue was a problem before the WordPress upgrade changing the editor.
    Can you PLEASE take a look.
    I gave access and lot’s of screen shots.

    in reply to: product grid- keeping product container box same length #1039164

    It worked –
    thank you!!

    in reply to: enfold theme can not pass google mobile friendly test #1038698

    Just read this. I have been running my site without a 404 page but trying to get better google standards so am going to add a 404 page. Thanks for making that easy (I think on theme options setting). Is this problem as listed above because of setting the 404 to redirect to HOME page or
    error with using any 404 page?
    Just wondering if I should wait to install my 404 redirect page
    Thanks

    in reply to: Enfold 4.5 sale price not showing or being used #1034095

    sorry – I figured it out.
    I had a copy of the product therefore not showing sale price.
    Thank you for your time – solved

    in reply to: check out page-state code tax problem #1034092

    I figured out problem. My error – I had a snippet plugin code removing state drop down box.
    we are good – thanks

    in reply to: 4.2.5 / Woocommerce issue #924249

    I see there is some progress -thanks

    It looks like a code patch you are requesting we do.
    I bought this theme because I’m not a coding expert and would prefer an official theme update instead of patches in my code for a serious issue such as ecommerce.
    Is this something that will be “fixed” soon in an update?

    I really appreciate your support

    in reply to: recent update woo simple product with addon timing out #922445

    see private

    in reply to: 4.2.5 / Woocommerce issue #921861

    I also have this problem. I updated theme on staging site – and it has woo product time out error. Luckily I kept live site at previous enfold version.
    I contacted SiteGround and they looked and isolated it to Enfold theme also.
    I have a different ticket opened but wanted to show this is not an isolated problem and since it’s not opening product pages that is a problem for us who rely on ecommerce sites.
    Thank you for looking into this for all of us.

    in reply to: recent update woo simple product with addon timing out #921856

    Thank you – I ran this by my host site support and they responded:

    “I have checked out the reported issue and it seems that it is related to the enfold theme. I have logged into the WordPress application content folder and have created a database copy of your website. Then I manually switched the theme of the website with a default one for WordPress (Twenty Seventeen) and the product pages were loading as expected (even though the formatting was a bit off with the default theme).”

    I did not have this problem before the Enfold theme update.
    Can you see if there is something that can be fixed on your end?
    Like I stated – it’s not a problem with all products just simple products with the addon options. Maybe others are having this same issue.
    Thank you much
    Pat

    in reply to: sensei formating #896408

    Thank you for quick response.
    There is no page format.
    There is no space between left border and text – see woo demo page (listed in private section)
    and the above warning from woo about layout issues with other themes: Your theme does not declare Sensei support – if you encounter layout issues please read our integration guide or choose a Sensei theme :)

    So it seems they know this is an issue – I just have no idea how to fix this and woo support said talk to Enfold.
    Hoping you can help.
    Thanks
    Pat

    in reply to: Booking page layout #877205

    1) Thank you – The above code fixed the width issue –

    2)Can you help with the quantity arrows at the right of my selections – I’ve included 2 screens shots
    the 1st image shows if curser hovers over the field then the quantity selection arrow shows up on the right
    – if my mouse is not on the yellow part of the field (image 2) then no quantity arrow shows
    This is a problem as many of my customers do not know the quantity field should be changed with arrows since no arrows showing.

    Thanks for help

    in reply to: Booking page layout #875607

    Sorry – I was not clear- I attached a screen shot –
    1) The project selection (the yellow bars) on the screen take the full width of the screen area – is there a way to decrease the width?
    2) Also those yellow bars are where a customer enters quantity – but the up down arrows do not show up unless you know to hover over where they would be – is there a way to color those arrows or something so people know those are available to edit their quantity ?

    Thank you

    in reply to: seo nofollow #858521

    Thanks for suggestion – I already did that.
    Everything is up to date.
    Any other ideas?

    Thank you
    pat

    in reply to: woocommerce colors #852161

    Thanks – worked great

    in reply to: woo product formating #842672

    this worked great – thank you

    in reply to: facebook likebox widget #837988

    sent FB page infor below
    thanks

    in reply to: facebook likebox widget #837678

    yes – I created a staging site and disabled all my plugs – still get just a white blank box
    I added login data below
    I appreciate any other ideas

    thanks

    in reply to: woo product formating #837673

    Thank you for your assistance-
    This is on all my woo products – there is no formatting showing on the site although in the editor it does have formatting –
    Enfold says we cannot use AVIA editor on woo products but it seems like I’m not able to use woo editor either .
    I’d like to make the products easier to read by adding bullet points-
    ———————————————————————-
    example of product editor – formatting is there
    Features of the Cutters Mate Glass Cutter

    • CSG-10 oil-fed cutting head. The oil reservoir extends through the handle for easy filling
    • Modular construction for one-step assembly and storage. Ready to use right out of the box
    • Rubber feet for use on a tabletop, bench surface, or light table
    • Use on a flat surface or with the Waffle Grid
    • Low maintenance
    • ———————————————————————-
      example of what site looks like (no bullets):
      Features of the Cutters Mate Glass Cutter

      CSG-10 oil-fed cutting head. The oil reservoir extends through the handle for easy filling
      Modular construction for one-step assembly and storage. Ready to use right out of the box
      Rubber feet for use on a tabletop, bench surface, or light table
      Use on a flat surface or with the Waffle Grid
      _________________________________________________
      I’ve tried to fix – I added this to css – but does not seem to work either

      .main_color ul {list-style-type: disc !important;}
      .main_color li {padding-left: 1.5em;}

      Thank you

    in reply to: Mobile Sub Menus Not Appearing Under Custom Link #824067

    Thank you

    Mega menu works on desktop but not mobile:
    Stopped working after theme upgrade

    in the mean time I cannot use Mega menu – so live site I removed.
    I tested with out any CSS – although very minimal anyway – still no mega menu on mobile
    Mega Menu on staging site is 5th menu item: classes – with fused glass and metal clay under.

    Thanks

    in reply to: Mobile Sub Menus Not Appearing Under Custom Link #823456

    I am also having mega menus not work on mobile since upgrade.
    Desktop still ok.
    I commented around all my css – so it’s not that.

    in reply to: mobile mega menu not working #823239

    I’m asking to a fix to your theme code problem – not design critique – and you do not know future design of this site.
    The site is still having information added to it- but I need the mega menus working before I can continue adding our design.

    I know how to configure the menus – the problem is the mega menu does not work on the mobile.
    One of the selling design features of Enfold is responsive mega menus – there is an error – it does not work on the mobile device.

    I’ve shown you my limited CSS – I’ve asked 4 times for someone to look at the issue that started with the last update that changed all the menus.

    Please address the problem – the mega menu on a mobile device.
    It worked before – I updated the theme – now it does not work – something happened on the update.

    Thank you

    in reply to: mobile mega menu not working #822243

    I appreciate the fact you are keeping up to date with current code requirements.
    I bought this theme because I am not a coder and liked the features – one of them being the menus and the most important a committed company to supporting their customers.

    Below is the extent of my custom code- it all came from this forum and is not much. I’ve documented what it is for before each section.
    My mobile menu worked before your last update and after the update the mega menu (Only on the mobile) stopped working.
    I’m sure I’m not the only customer with this issue –
    If I need to reconfigure something or add css to it-I can that that – but I would appreciate some direction on where to look or something to test.

    Thank you again for your help
    Pat

    QUICK CSS section (My ONLY custom code)
    /*6/22/17 add to remove product side arrows going to next product */
    #top .avia-post-nav {
    display: none;
    }

    /*6/26/17 on header page center text on bottom caption */
    .slideshow_align_caption {
    text-align: center;
    }

    /* removes gap on home page slider caption to text */
    .avia_transform .av_slideshow_full .avia-caption-title {
    margin-bottom: 0px;

    /*changes gap on homepage between slider and white space */
    }
    #after_full_slider_1 .content {
    padding: 5px 0;
    }

    /* keep fixed height for testimonials-home page */
    #top .avia-slider-testimonials.avia-testimonial-wrapper {
    height: auto!important;
    min-height: 150px !important;
    max-height:150px !important;
    }
    /* For ipad/tablet in portrait mode */
    @media only screen and (max-width:960px) and (min-width:768px) {
    #top .avia-slider-testimonials.avia-testimonial-wrapper {
    min-height: 300px !important;
    max-height: 300px !important;
    }
    }

    /* For mobile devices */
    @media only screen and (max-width:767px) {
    #top .avia-slider-testimonials.avia-testimonial-wrapper {
    min-height: 350px !important;
    max-height: 350px !important;
    }
    }
    /* 7-12-17 enfold changed so menu not centered-this is quick fix */
    .html_header_top.html_logo_center #top .main_menu ul:first-child {
    display: inline-block;
    width: auto;
    }

    in reply to: mobile mega menu not working #821687

    Ok- this is a bit frustrating.
    I know my menu system looks confusing now -I had to change it because after I updated the theme last week the mega menu for CLASSES stopped working on mobile devices and my customers could not book classes.

    I left it there so you – tech support- could actually see the problem and address it – it worked before the theme update and stopped after that so it’s definitely related to the theme update.
    CLASSES mega menu – drops to FUSED GLASS CLASSES and METAL CLAY CLASSES – this works on desktop but (after theme update) does not work with mobile (worked on both before theme update).

    I just put the menu option FUSED CLASS CLASSES on main menu because my customers could not access the classes with the broken mega menu. I don’t like it and will remove it once mega menus are working.
    We will be adding to this system so was planning on using mega menus – if they will not be working on mobile devices please let me know.

    It’s been 3 days since update- and I asked tech support to look at it – I gave login infor – I was hoping for an idea of why it does not work.

    Thank you for your support

    in reply to: mobile mega menu not working #820479

    Ok – sent
    only problem in mobile
    thanks

    in reply to: mailchimp footer widget #819678

    I don’t see any changes that you did – still same issue.
    Nothing changed.
    The footer mailchimp still is different as described above.
    FYI I did update to latest version and footer widget still not right.
    Thanks

    in reply to: mailchimp footer widget #818836

    Thanks-
    login data in private section.
    Pat

    in reply to: Event calendar filter bar #817442

    I included login below

    I now have 2 calendars – I’m trying to get something to work

    Thanks
    Pat

Viewing 30 posts - 1 through 30 (of 42 total)