Hi Colin,

To assist you further, please provide us with your login credentials by following these steps:

1. Install and activate the “Temporary Login Without Password” plugin. You can find it here.
2. Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
3. Click on “Create New” to generate a temporary login.
4. Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
5. Click “Submit” to create the temporary account.
6. In the private section, provide us with the URL that allows us to access the temporary login and assist you.

Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.

If you have any further questions or concerns, please let us know.

Best regards,
Nikko

Hi SHR Design,

How much memory is allowed to you by your hosting provider based on the package you purchased/subscribed?

Best regards,
Nikko

Hi guillaumemichnik,

You’re welcome :)

As for ‘You are encountering a curl error 28 because the issued request could not establish correctly. To diagnose this issue, I invite you to approach the destination server to ensure that there is no blocking of the IP address concerning the exit gateway of your hosting.’, that is indeed possible that the connection between our server and your server have some issues, that’s why we have a workaround of importing demo which is the one you tried however since the importing of the demo is done and moving forward, the error 500 is not related to it, which you may encounter from time to time is not related to connectivity between two servers.

Best regards,
Nikko

Hi Colin,

It’s possible but you have to add a link to the image and make sure it points to the larger version of the image, that will automatically turn into a lightbox.
Hope it helps.

Best regards,
Nikko

Hi phil-0071,

Yes, it’s possible edit the Fullwidth Easy Slider, then go to Styling > Slides > and check Use first slides caption as permanent caption.
Hope it helps.

Best regards,
Nikko

Hi muratsuedan,

The license is lifetime on your single site, are you trying to update the theme via the license? if yes, you will need to generate a personal token and use it to update the theme, please check our documentation for further information: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Nikko

Hi Ilaria5,

You can see the information on our documentation: https://kriesi.at/documentation/enfold/quick-setup/#logo-setup
Hope it helps.

Best regards,
Nikko

Hi SHR Design,

Thanks for providing the error logs, all the error points to CRITICAL Uncaught Error: Failed opening required which points that the file could not be found but you can easily verify if it’s there for example: wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/hr/hr.php
I think the problem is most likely on the hosting/web server.

Best regards,
Nikko

Hi guillaumemichnik,

Thanks for giving us admin access and FTP.
We have imported the Health Demo for you.
Please review your website.

Ps. Sometimes the site returns error 500 which seems that there maybe some server issues.

Best regards,
Nikko

Hi guillaumemichnik,

Sure, can you give us temporary admin access to your website as well as FTP access?
Just post the credentials in private content.

Best regards,
Nikko

Hi Christian,

I apologize, there’s something wrong with my code, please replace this part of the code:

@media only screen and (max-width:767px) {

with:

@media only screen and (min-width:768px) {

Best regards,
Nikko

Hi Kristian,

To assist you further, please provide us with your login credentials by following these steps:

1. Install and activate the “Temporary Login Without Password” plugin. You can find it here.
2. Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
3. Click on “Create New” to generate a temporary login.
4. Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
5. Click “Submit” to create the temporary account.
6. In the private section, provide us with the URL that allows us to access the temporary login and assist you.

Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.

If you have any further questions or concerns, please let us know.

Best regards,
Nikko

Hi Christian,

I think the layout is hard to really hard to fix because there are basically 2 layouts, image sizes varies from small and very tall images, and the varying length of the titles.
The complexity might be solved with some javascript but I’m not an expert on that, so I can only give you some CSS codes to try to help make it look better, please try to remove

.product .av-product-class-minimal {
height: 470px;
min-height: 470px !important;
}

and replace it with:

@media only screen and (max-width:767px) {
  #top ul.products {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: 20px;
  }

  #top ul.products .product {
    clear: none;
    display: flex;
    flex-direction: column;
    justify-content: flex-start;
    float: none;
    margin: 0;
    width: 100%;
  }

  #top ul.products .product-category a {
    display: block;
    position: static !important;
  }

  #top ul.products .product-category a .woocommerce-loop-category__title {
    position: absolute;
    bottom: 0;
    left: 0;
    width: 100%;
  }

  #top ul.products .type-product .thumbnail_container {
    min-height: 270px;
  }

  #top ul.products .type-product .thumbnail_container img {
    max-height: 240px;
    width: auto !important;
    margin-left: auto;
    margin-right: auto;
  }
}

Best regards,
Nikko

Hi Carsten,

I’m glad that we could help you :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi meanster99,

I checked your site and it’s black for burger icon for every page, to make it white for transparent pages, just add this CSS code in Enfold > General Styling > Quick CSS:

#top #header.av_header_transparency .av-hamburger .av-hamburger-inner, 
#top #header.av_header_transparency .av-hamburger .av-hamburger-inner:after, 
#top #header.av_header_transparency .av-hamburger .av-hamburger-inner:before {
    background-color: white;
}

Best regards,
Nikko