Forum Replies Created

Viewing 30 posts - 1,711 through 1,740 (of 25,536 total)
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  • in reply to: 2 lines after top menu & change button colors #1398869

    Hi AB,

    I apologize for that, please add this CSS code as well:

    #top #main .container_wrap_first {
        border: 0;
    }

    Best regards,
    Nikko

    in reply to: Footer Widgets Cannot be Edited #1398868

    Hi ribit,

    I tried to check your site and it seems the problem may be caused by the child theme’s footer.php, when switch to a parent theme, the footer works properly.
    Can you try to backup your child theme’s footer.php file and then remove it on the child theme and see if it resolves the issue.
    If it does, then you’ll need to update your child theme’s footer.php by copying footer.php of the latest version of Enfold and then re-add the modification.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Mega Menu triangle overlapping text #1398863

    Hi Stretchspot,

    Please replace the code I gave with this one:

    #top .avia_mega_div .sub-menu .sub-menu .sub-menu .avia-bullet {
        left: -6px;
        top: -3px;
    }

    Best regards,
    Nikko

    Hi simplycoding15,

    I see, can you setup a staging site for us? it’s basically just a duplicate of your live site and placed on a subdomain where we can try to debug without affecting your live site, some hosting provider offer an option to create a staging site via cpanel, but your webhost does not have it on your Cpanel then you can use a plugin, please check this tutorial: https://wpengine.com/resources/what-is-a-staging-site-why-have-one/#How_to_Create_a_Staging_Site_for_WordPress

    Best regards,
    Nikko

    Hi Tom,

    I’m glad that we could help you :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Table text centered in each cell #1398859

    Hi JannyPolak,

    Please try to add this CSS code in Enfold > General Styling > Quick CSS:

    .avia-table tr th:first-child, 
    .avia-table tr td:first-child {
        text-align: center;
    }

    Best regards,
    Nikko

    in reply to: Extra space above header #1398793

    Hi Steve,

    Can you give us temporary admin access? so we can check it further.
    Just post the credentials in private content.

    Best regards,
    Nikko

    in reply to: 5.4.1 – Video not fullscreen #1398792

    Hi mvi,

    Can you give us temporary admin access to the staging site? so we can inspect further.
    Just post the credentials in private content.

    Best regards,
    Nikko

    in reply to: Youtube video is unavailable, black and not clickable. #1398790

    Hi Artur,

    I’m glad that Yigit could help you :)
    Just let us know if you still need further assistance.

    Best regards,
    Nikko

    in reply to: Table text centered in each cell #1398789

    Hi JannyPolak,

    Can you give us a link to you page with the table? so we can inspect it.
    You can post the link in private content, if you don’t want to show the link in public.

    Best regards,
    Nikko

    Hi Tom,

    Please try to add this CSS code in Enfold > General Styling > Quick CSS:

    .main_color #submit, .main_color input[type='submit'] {
        background-color: #499F99;
        padding: 16px 20px;
        font-size: 15px;
        border-radius: 2px;
    }

    Best regards,
    Nikko

    in reply to: 2 lines after top menu & change button colors #1398786

    Hi A,

    Thanks for giving us admin access.

    1. Both menu items have Menu Style of Colored button that’s why both of them have the same color.

    2. Try to add this CSS code in Enfold > General Styling > Quick CSS:

    #top #header #avia-menu #menu-item-21066 > a, 
    #top #header #avia-menu #menu-item-21066 > a .avia-menu-text {
        background-color: blue;
        color: white;
    }

    3. Top Menu can be changed in Enfold > Advanced Styling > Small Bar above main menu, then change the settings but this affects all of the top menu items. We can help with CSS code though, please add this CSS code to change ReFo to make it like a Colored Button:

    #top #header_meta #menu-item-464 > a {
        background-color: #df9f1f;
        border-radius: 4px;
        padding: 2px 8px;
    }

    Just change the color as you see fit.

    Best regards,
    Nikko

    in reply to: 5.4.1 – Video not fullscreen #1398784

    Hi mvi,

    Can you try to temporarily disable CSS File Merging And Compression and JS File Merging And Compression in Enfold > Performance and flush out plugin cache if you have one.

    Best regards,
    Nikko

    in reply to: Favicon not showing #1398783

    Hi Kersversbusiness,

    I’m glad that Ismael could help you :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: delete zoom effect in masonry gallery #1398782

    Hi morfologia,

    Please try to disable CSS File Merging And Compression in Enfold > Performance and flush out cache.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Full width page #1398781

    Hi edwindepianist,

    You can use a Color Section and make sure Section Minimum Height is set to At least 100% of browser window height.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Styling of category filter in portfolio items #1398779

    Hi martinvanderharst,

    We’re glad that we could help :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Spacebar not working in "Special Heading" #1398718

    Hi,

    1. Please try to flush out any caching plugin and deactivate all plugins temporarily and check if it helps.
    If it does help then please enable the plugins one by one to know which plugin is causing the issue.
    2. If #1 does not work then add this on top of #1, backup all files and database, update Enfold to the latest version and if you are using a child theme, please switch to the parent theme.

    If none works, please create a staging site and post a new thread, so we can inspect it further.
    Just post the credentials in private content.

    Best regards,
    Nikko

    Hi simplycoding15,

    For this issue: https://app.box.com/s/2cisl9zm5h0i9ft2gdohx8mxxebuut7f
    I think it is working, however, the file permissions are locked with only “read” permission that’s why the plugin fails to update your theme since it also needs the “write” permission.
    We can help you with this but we will need FTP access, please post the credentials in private content:

    I paid for 6 month support. Can’t you go in and see what problems we have? I’ve given you all the information. I’m confused as to what I paid for. Please Advise. I really need this stuff fixed.
    We have checked your site and will help you with the issues related with theme and will try to extend our support. As for what support we offer you can check it here (as defined by themeforest): https://themeforest.net/page/item_support_policy

    With regards to this: https://app.box.com/s/vy802w961ujpqeqdpy593rbjsjn9ovn2
    The problem is the customization made in the child theme, it is the woocommerce folder inside the child theme which is custom made, which needs to be updated. Does this cause any issue in your shop? then you will need to contact the developer who made it or another developer who can fix it.
    If the customization does not cause any issue, except for the notification in the backend then we will help you remove it.

    As for https://app.box.com/s/a7ih0677ourjh1toeasm5w7020ne0054
    I have checked it and I don’t really see any issue, there was no space in its right area after the text in the special heading.
    I have checked it in the page I specified in private content.

    Best regards,
    Nikko

    in reply to: Secondary Menu Font Size #1398712

    Hi iosefo,

    Please try to add this CSS code in Enfold > General Styling > Quick CSS:

    #top #header #avia2-menu li {
        font-size: 14px;
    }

    Just adjust the font size value as you see fit.
    Hope it helps.

    Best regards,
    Nikko

    in reply to: Footer Widgets Cannot be Edited #1398710

    Hi ribit,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: small arrows change color #1398709

    Hi schweg33,

    Please try to add this CSS code in Enfold > General Styling > Quick CSS:

    #top #main select {
        background-image: url(data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAB4AAAANCAYAAAC+ct6XAAAAAXNSR0IArs4c6QAAAJNJREFUOE/V0bEJwkAUBuAvayiWFg4hVu7gABZOINnAwkEsHMQRLKxN7wZykIAGEd4TA7nyeHff/f9VmKAx8KrGBs+wwTFbVCZxQS+YYp/Fo/Ar2oVN4VF4hfmHes94RGqPwpG7v86OBt5i14tya/f+XvUBdYvfscY1+gfZqk9YZtHyyCxczi4ySbtmfoGj7b7NPwEcTh0OsjZ7lwAAAABJRU5ErkJggg==);
    }

    Hope it helps.

    Best regards,
    Nikko

    in reply to: issue : editor side panel erratic loading #1398708

    Hi Angelo Bergomi,

    Thanks for contacting us!
    Please put your purchase code in private content.
    Also, please provide us with temporary admin access, so we can try to check it.
    If this happens only in specific page then provide the link to the page as well.
    Just post the credentials in private content.

    Best regards,
    Nikko

    in reply to: Unable to update my theme. Functions-enfold.php #1398707

    Hi informaticacenart,

    Can you try to check the read/write permission of the functions.php file? permission should be 644.
    If that doesn’t help, please give us temporary admin access to your site and FTP access as well.
    Just post the credentials in private content.

    Best regards,
    Nikko

    in reply to: Mega Menu Items not showing up on mobile #1398706

    Hi Stretchspot,

    Please go to Enfold > Main menu > General > Alternate Menu for Mobile and select the Mobile Menu you want to use.
    Hope this helps :)

    Best regards,
    Nikko

    in reply to: Mega Menu triangle overlapping text #1398705

    Hi Stretchspot,

    Please try to add this CSS code in Enfold > General Styling > Quick CSS:

    #top .avia_mega_div .avia-bullet {
        left: -6px;
        top: -3px;
    }

    Hope it helps.

    Best regards,
    Nikko

    in reply to: x to close window of cookie law #1398704

    Hi jbond82,

    There should be another button labelled “Hide Notification Only”, you can choose that option if you don’t want to accept cookies.

    Best regards,
    Nikko

    in reply to: Styling of category filter in portfolio items #1398703

    Hi martinvanderharst,

    No problem :)
    We will close this thread then and continue our conversation in the other thread.

    Best regards,
    Nikko

    in reply to: Styling of category filter in portfolio items #1398702

    Hi martinvanderharst,

    Please try to add this CSS code in Enfold > General Styling > Quick CSS:

    #top .av-masonry-sort a {
        border-radius: 20px;
        padding: 9px 10px 7px;
        font-size: 13px;
        margin: 3px 4px;
        line-height: 1.2em;
        position: relative;
        font-weight: normal;
        text-align: center;
        color: white;
        background-color: #b22979;
    }
    
    #top .av-masonry-sort .text-sep {
        display: none;
    }
    
    #top .av-masonry-sort a:hover, 
    #top .av-masonry-sort a.active_sort {
        background-color: #00a6d9;
    }

    Hope it helps.

    Best regards,
    Nikko

    in reply to: Full Width Easy Slider Video Issue #1398162

    Hi THP Studio,

    I have added this CSS code and it adds the button on the mobile:

    @media only screen and (max-width:767px) {
        #top .avia-slide-wrap a.mfp-iframe:before {
            content: '';
            background: rgba(238,48,35,.7);
            border-radius: 15px;
            display: block;
            margin: -50px 0 0 -75px;
            transform: scale(0.5);
            width: 150px;
            height: 100px;
            position: absolute;
            top: 50%;
           left: 50%;
           z-index: 50;
      }
    
        #top .avia-slide-wrap a.mfp-iframe:after {
            content: '\E897';
            font-family: 'entypo-fontello';
            font-size: 1.8em;
            top: 50%;
            left: 50%;
            position: absolute;
            z-index: 60;
            color: #fff;
            transform: translate(-50%, -50%);
        }
    }

    As for “More videos”, I don’t seem to see the issue on my end.
    Also on your site, I don’t see related videos when the video is paused, did you remove it?

    Best regards,
    Nikko

Viewing 30 posts - 1,711 through 1,740 (of 25,536 total)