Page 577 – Support | Kriesi.at – Premium WordPress Themes

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March 19, 2018 at 9:17 am in reply to: Image template folder #928940

Nikko
Inactive Moderator

Hi,

You can get it from the following links:
https://kriesi.at/themes/enfold-app/files/2016/05/header.png
https://kriesi.at/themes/enfold-app/files/2016/05/devices.png
https://kriesi.at/themes/enfold-app/files/2016/05/small-feature-1.png
https://kriesi.at/themes/enfold-app/files/2016/05/small-feature-2.png
https://kriesi.at/themes/enfold-app/files/2016/05/small-feature-3.png
https://kriesi.at/themes/enfold-app/files/2016/05/small-feature-4.png
https://kriesi.at/themes/enfold-app/files/2016/05/small-feature-5.png
https://kriesi.at/themes/enfold-app/files/2016/05/small-feature-6.png
https://kriesi.at/themes/enfold-app/files/2016/05/parallax-slides1.png
https://kriesi.at/themes/enfold-app/files/2016/05/parallax-slides2.png
https://kriesi.at/themes/enfold-app/files/2016/05/parallax-slides3.png
https://kriesi.at/themes/enfold-app/files/2016/05/parallax-slides4.png
Hope it helps :)

Best regards,
Nikko

March 19, 2018 at 9:09 am in reply to: Problems With Update 4.2.6 #928935

Nikko
Inactive Moderator

Hi,

If you have activated Enfold, you can check it in LayerSlider WP > Options > System Status > Server Settings > PHP Version. Or you can follow this post: https://www.wikihow.com/Check-PHP-Version

Best regards,
Nikko

March 19, 2018 at 9:04 am in reply to: Full width slider not working #928934

Nikko
Inactive Moderator

Hey Innerchef,

Can you try to re-update the theme manually via ftp, you can see the instruction here: https://kriesi.at/documentation/enfold/updating-your-theme-files/

If that doesn’t work, please give us ftp access, so we can check further.

Best regards,
Nikko

March 19, 2018 at 8:46 am in reply to: HTTP 500 error #928919

Nikko
Inactive Moderator

Hi,

This would be fixed on the next update, since this bug is already reported. Thanks for using Enfold :)

Best regards,
Nikko

March 19, 2018 at 8:43 am in reply to: Updated to Enfold 4.2.6 and my site show Error 500 #928916

Nikko
Inactive Moderator

Hey infoki,

I have checked your site and login to your WP Dashboard and the frontend and it seems that everything is working fine and Enfold is version 4.2.6. Let us know if you still need further assistance.

Best regards,
Nikko

March 19, 2018 at 8:37 am in reply to: No Responsiveness #928912
Nikko
Inactive Moderator
Hey amepro,

Can you try adding this css code in Quick CSS (located in Enfold > General Styling):
```
#top .header_color .av-hamburger-inner, 
#top .header_color .av-hamburger-inner::before, 
#top .header_color .av-hamburger-inner::after {
    background-color: #b3895b !important;
}
```
Let us know if this helps :)

Best regards,
Nikko
March 19, 2018 at 8:31 am in reply to: Bold Artist Name #928911
Nikko
Inactive Moderator
Hi,

Can you try adding this css code in Quick CSS (located in Enfold > General Styling):
```
#top .wp-playlist-item-artist {
    font-weight: bold;
}
```
as for removing the quote, you would need to modify the wordpress core file to do it.

Best regards,
Nikko
March 19, 2018 at 8:10 am in reply to: Updated my wordpress to the latest version now my social media icons are gone #928908
Nikko
Inactive Moderator
Hey Freedomc,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko
March 19, 2018 at 8:08 am in reply to: Add transparent background to text box within color layout element #928907
Nikko
Inactive Moderator
Hey austinmscott,

Try adding this css code in Quick CSS (located in Enfold > General Styling):
```
#form-textblock .av_textblock_section {
    background: #555;
    padding: 5px;
}
```
Let us know if this helps :)

Best regards,
Nikko
March 19, 2018 at 7:12 am in reply to: Can't login wp-admin now and get a HTTP ERROR 500 #928886
Nikko
Inactive Moderator
Hey Elecbee,

I’m getting this error:
```
PHP Fatal error:  Allowed memory size of 67108864 bytes exhausted
```
Please increase the memory size, you can find more information here: https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
You might also need to ask your web host to increase it for you if you are on a shared hosting.

Best regards,
Nikko
March 19, 2018 at 7:02 am in reply to: change background color search box #928884

Nikko
Inactive Moderator

Hi,

Glad that’s it’s all good then. Thanks for using Enfold and have a great day! :)

Best regards,
Nikko

March 19, 2018 at 7:01 am in reply to: Columns alignment issues after updating to 4.2.6 #928882

Nikko
Inactive Moderator

Hi,

Glad we could help. Thanks for using Enfold and have a great day! :)

Best regards,
Nikko

March 19, 2018 at 6:59 am in reply to: Back office doesn't work #928880

Nikko
Inactive Moderator

Hi,

Thanks it works, I noticed you are still using 4.0.2 which is already outdated,
please update the theme to the latest version. That should fix any issues you are currently experiencing :)

To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

Best regards,
Nikko

March 19, 2018 at 6:37 am in reply to: Slow loading connection error #928876
Nikko
Inactive Moderator
Hi,

Sorry for the late response, can you check if it’s still showing on your end? I have deactivated the layerslider temporarily by adding this code in functions.php of your child theme:
```
add_theme_support('deactivate_layerslider');
```
and commented it out to activate it back, tested the layerslider (works fine), checked the dashboard, error doesn’t show anymore on my end. As for speed, it was good on my end. Let us know if it there’s still some issues.

Best regards,
Nikko
March 18, 2018 at 9:44 am in reply to: need code for position change #928667
Nikko
Inactive Moderator
Hey Sovik,

I have checked your site and,

1) Seems to be done already, I could see this css code which fixes it:
```
#payment .terms {
    text-align: left !important;
}
```
2) I believe you’re referring to hovering to an element (in this case a button), please try adding this css code in Quick CSS (located in Enfold > General Styling):
```
#top div .dropdown_widget_cart p.buttons {
    padding: 0;
}

#top div .dropdown_widget_cart p.buttons a.button {
    padding: 10px;
}

#top div .dropdown_widget_cart p.buttons a.button:hover {
    background: #840000;
    color: white;
}
```
Let us know if you need further assistance :)

Best regards,
Nikko
March 18, 2018 at 9:31 am in reply to: Local video issues #928664

Nikko
Inactive Moderator

Hi Justin,

Can you create a new thread? and give us temporary admin access on the other thread, just post the details in private content, so it can only be seen by moderators and the thread creator. Also, please put a link to this thread on the other thread for reference.

Best regards,
Nikko

March 18, 2018 at 9:27 am in reply to: 6 columns #928663
Nikko
Inactive Moderator
Hi,

No worries, please try adding this css code in Quick CSS:
```
@media only screen and (max-width:767px) {
  #six-columns div .av_one_fifth {
    width: 48% !important;
    margin-left: 4%;
  }

  #six-columns .entry-content-wrapper > .av_one_fifth:nth-child(2n+1) {
    clear: both;
  }
}
```
This should make it 2 columns on mobile devices and would look better, let us know if it helps :)

Best regards,
Nikko
March 16, 2018 at 2:41 pm in reply to: scroll back to top on mobile #928123

Nikko
Inactive Moderator

Hi Colleen,

Glad that Rikard helped you. Thanks for using Enfold and have a great weekend :)

Best regards,
Nikko

March 16, 2018 at 2:40 pm in reply to: Update Enfold Theme #928122

Nikko
Inactive Moderator

Hi,

How did you add Raleway black to Enfold? the font will only be displayed properly if Raleway black is installed on the computer viewing it otherwise it displays another font, since it’s not a googlefont, try adding the font using the solution posted here: https://kriesi.at/support/topic/add-custom-self-hosted-font-to-enfold-fonts-list/
Hope it helps.

Best regards,
Nikko

March 16, 2018 at 2:35 pm in reply to: Browser font coloring issues for drop downs. #928117

Nikko
Inactive Moderator

Hey JamesPerkins,

Can you give us a link to the page mentioned? so we can take a closer look, and try to give you css codes that should help.

Best regards,
Nikko

March 16, 2018 at 2:29 pm in reply to: Headline rotator needed twice #928115

Nikko
Inactive Moderator

Hey ehdavies,

Can you give us a link to the page with your headline rotator? so we can take a closer look. As for adjusting the space, there’s not much option in the rotator but we can try to use css code to adjust it.

Best regards,
Nikko

March 16, 2018 at 2:24 pm in reply to: Problem with the gallery #928111
Nikko
Inactive Moderator
Hi,

Try adding this css code in Quick CSS:
```
@media only screen and (max-width:767px) {
  #top div .avia-gallery img {
    padding: 2px;
  }
}
```
Let us know if this helps.

Best regards,
Nikko
March 16, 2018 at 2:20 pm in reply to: Visual Editor Not Saving #928110

Nikko
Inactive Moderator

Hi Dan,

Glad that Rikard helped you :) Just post back here to give us the feedback.

Best regards,
Nikko

March 16, 2018 at 2:18 pm in reply to: Back office doesn't work #928108

Nikko
Inactive Moderator

Hi,

I see, I tested the ftp access you gave however I couldn’t get into it with filezilla, please check.

Best regards,
Nikko

March 16, 2018 at 2:11 pm in reply to: Pages won't update anymore. #928105

Nikko
Inactive Moderator

Hi Maureen Hiddes,

Can you try to update it to the latest version of Enfold? version 4.2.6, if that doesn’t work, please give us ftp access, so we can check further and try to debug and also give us permission to deactivate all/some plugins temporarily so we can isolate the issue.

Best regards,
Nikko

March 16, 2018 at 2:04 pm in reply to: Easy Slider – issue with caption content font size #928102

Nikko
Inactive Moderator

Hi Monique,

Glad to hear that it’s working fine now! Thanks for using Enfold and have a great weekend :)

Best regards,
Nikko

March 16, 2018 at 2:02 pm in reply to: No overlay on specific image in masonry gallery #928100

Nikko
Inactive Moderator

Hey Sigmund,

Thanks for sharing a very helpful information. It’s much appreciated :)

Best regards,
Nikko

March 16, 2018 at 2:01 pm in reply to: layer slider don't work well in Edge #928098

Nikko
Inactive Moderator

Hi Sjaak,

Glad that Ismael helped you. Let us know if you need further assistance :)

Best regards,
Nikko

March 16, 2018 at 1:59 pm in reply to: Widget content not showing in footer #928095

Nikko
Inactive Moderator

Hi,

Glad to hear that! Thanks for using Enfold and have a great weekend :)

Best regards,
Nikko

March 16, 2018 at 1:59 pm in reply to: Full width submenu activ button? #928094
Nikko
Inactive Moderator
Hi,

Just replace this part of the code:
```
background:#000!important;
```
you can use the values in this post: https://www.w3schools.com/cssref/css_colors.asp
Hope it helps :)

Best regards,
Nikko
Author

Posts

Viewing 30 posts - 17,281 through 17,310 (of 25,536 total)

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