Forum Replies Created
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AuthorPosts
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Hey paso70,
Can you try the solution posted on this thread: https://kriesi.at/support/topic/enfold-4-2-6-blank-screen-after-upgrade/#post-922865
Hope it helps :)Best regards,
NikkoHey Stefano,
Can you give us ftp access? so we can try to debug and check further, also please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi,
Thanks, try adding this css code in Quick CSS (located in Enfold > General Styling):
#top p.toggler.activeTitle { background-color: #124d91 !important; } #top p.toggler:hover { opacity: 0.8 !important; }
Hope it helps :)
Best regards,
NikkoHi,
Try adding this css code in Quick CSS:
#top .av-masonry-entry .av-inner-masonry-content:hover { width: 100% !important; margin-left: 0 !important; margin-top: 0 !important; }
Hope it helps :)
Best regards,
NikkoHey timbright,
Can you give us admin access? so we can check the contact form settings and try to fix it. Just post details private content. :)
Best regards,
NikkoApril 6, 2018 at 10:16 am in reply to: Error 500 or balnk page in some woocommerce\single product page #938153Hi,
That seems like a weird issue, can you give us ftp access? so we can try to enable debug logs and check further.
Best regards,
NikkoHi,
I have checked ninja forms in the plugins folder and there are no files in it except folders, can you try to install it manually? also for the updating issue you mentioned, the issue I noticed when upgrading to 4.2.6 was the slider was enlarged for about 3 scrolls, which is fixed and didn’t have any issues, but since you have issue on ninja forms, we’ll help you fix it.
Best regards,
NikkoHey krazyveld,
We haven’t tested compatibility of wp easycart with Enfold, since there are too many plugins out there available, though we try to make it compatible to all plugins possible there would be plugins that wouldn’t be compatible, for ecommerce, we do support and test it with woocommerce. I have tested the plugin though and I didn’t have any error, can you give us a temporary admin access on your site and ftp access? so we can try to check on it further and try to fix if we can.
Best regards,
NikkoApril 6, 2018 at 8:06 am in reply to: Problem when upgrading to enfold 4.2.6. I can not access the backend #938089Hey set70,
Please remove this file: events_countdown.php which is located in enfold > config-templatebuilder > shortcodes folder.
Let us know if this helps :)Best regards,
NikkoHey dalboslampen,
I have checked both pages, however I can’t view it since it requires password to view the page.
Best regards,
NikkoHi,
Thanks for your kind words and feedback. Glad that it’s all good on your end, feel free to comeback if you need further assistance :)
Thanks for using Enfold and have a great day!
Best regards,
NikkoApril 5, 2018 at 10:48 am in reply to: Woocommerce not showing products, Latest Enfold, Enfold child theme, WP4.9.5 #937582Hi ST,
Glad to hear that it’s all good :) Thanks for using Enfold and have a great day!
Best regards,
NikkoApril 5, 2018 at 10:47 am in reply to: Variable products still show out of stock after applying pastebin / patches #937580Hey mrkuji,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoApril 5, 2018 at 10:28 am in reply to: CONFLICT!! Duplicate Terms & Conditions on WooCommerce Checkout page #937575Hi,
For the meantime, try adding this css code in Quick CSS (located in Enfold > General Styling):
.woocommerce-checkout #av_section_1 { display: none; }
Hope it helps :)
Best regards,
NikkoHey rockyrockshow,
I think we can only help you how you can override the magazine, please check on this post: https://kriesi.at/documentation/enfold/add-new-or-replace-advanced-layout-builder-elements-from-child-theme/
You just need to copy magazine.php from enfold > config-templatebuilder > avia-shortcodes folder, and paste it in the shortcodes folder of your child theme. Hope this helps.Best regards,
NikkoHi,
This will be fixed on the next release, we are very sorry for the inconvenience. This only happens when the php version you are using is outdated, we recommend atleast 5.6.3.
Best regards,
NikkoHi,
I have checked it and I’m not sure why it’s still not appearing, I also see you’re still using 4.2.4, can you try to upgrade to 4.2.6 (make a backup first before upgrading), if that doesn’t help, please give us ftp access.
Best regards,
NikkoHey DROR,
Can you try adding this css code in Quick CSS (located in Enfold > General Styling):
#top .av_one_fourth .avia-button.avia-size-x-large { padding: 25px 20px; font-size: 18px; }
Hope it helps :)
Best regards,
NikkoHey Heidi,
Thanks for contacting us. Can you give us the purchase code you used? and post it in private content. :)
Best regards,
NikkoApril 5, 2018 at 7:27 am in reply to: Horizontal slider, no active image style, images don't slide when clicking navig #937512Hey raymondkramer,
I have checked it and I’m not sure what’s causing it not to move for the first four clicks. Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoHey envato99,
Can you give us a link to your site? so we can try to take a closer look.
For the meantime, please check this thread: https://kriesi.at/support/topic/fatal-error-cant-use-function-return-value-enfold-header-php-on-line-6/#post-922937Hope it helps :)
Best regards,
NikkoHey therzig,
I believe you’re referring to the current page menu item, you can change it by adding this css code in Quick CSS (located in Enfold > General Styling):
#top .header_color .main_menu .menu .avia_mega_div ul .current-menu-item > a { color: #68707c !important; }
or just change the font color, hope this helps :)
Best regards,
NikkoHey tom9275,
Please check the solution on this thread: https://kriesi.at/support/topic/fatal-error-cant-use-function-return-value-enfold-header-php-on-line-6/#post-922937
Hope it helps. If it doesn’t please give us a temporary admin access to your site.Best regards,
NikkoHey matinum,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi,
Can you try to disable all your plugins and check if the issue still persists, if it doesn’t enable the plugins one by one to know what’s causing the issue, if doesn’t help, please give us temporary admin access, so we can check further.
Best regards,
NikkoHey brettb112,
I have checked your site and it looks similar (screenshot in private content). Let us know if you need further assistance.
Best regards,
NikkoHey accutherm,
Make sure you haven’t checked: This column should start a new row. If that doesn’t help, please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoApril 5, 2018 at 5:31 am in reply to: Text Block Glitch/Not Working Correctly (Enfold version 4.2.6) #937449Hey jillsross,
I have checked it and tested on the first text block and it works fine, I checked on your 2nd text block and is blank. Can you give us ftp access? so we can try to inspect it further.
Best regards,
NikkoHi martabujan,
I have also tried to access it but I see the same as what is in Victoria’s screenshot. Just post back once we can access it. :)
Best regards,
NikkoHey brandesigns,
Try to copy all the content of this folder: wp-content > themes > enfold > config-templatebuilder > avia-template-builder > assets > fonts
You are missing the entypo-fontello files. Hope this helps :)Best regards,
Nikko -
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