Hey tosmedia,

Yes the url is incorrect. I have tested this on my end and it works properly so I couldn’t report this as a bug.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi ac,

Can you try using this plugin: https://wordpress.org/plugins/simple-image-sizes/
Then go to Settings > Media then find this size: entry_with_sidebar then set Cropping to No then update.
At the bottom click the Regenerate thumbnail button and wait for it to finish.
Hope this helps :)

Best regards,
Nikko

Hey DROR,

Try adding this css code in Quick CSS (located in Enfold > General Styling):

.bbp-login-form .bbp-username, 
.bbp-login-form .bbp-email, 
.bbp-login-form .bbp-password, 
.bbp-login-form .bbp-remember-me, 
.bbp-login-form .bbp-submit-wrapper {
    text-align: right;
}

#top .bbp_widget_login .bbp-submit-wrapper {
    float: right !important;
    margin-right: 0 !important;
}

Hope it helps :)

Best regards,
Nikko

Hey scampbase,

Thanks for giving us admin access, you forgot to include the link to your site luckily in your screenshot the url/src of the image shows up ;)
This is now fixed, the issue was the url was wrong (url replaced):

http://www.https://www.yoursite.com/wp-content/uploads/2018/01/BC-logo-1-300x138.png

I just removed this part: http://www. and it was showing properly :)

Best regards,
Nikko

Hi ditteditte,

Yes, that option is also available in the new Performance settings.
Glad that you figured it out and thanks for sharing the solution that worked for you.
Thanks for using Enfold :)

Best regards,
Nikko

Hi martabujan,

Thanks for giving us the link.
Can you try the solution posted on our documentation: https://kriesi.at/documentation/enfold/remove-image-titles-that-show-up-when-you-hover-on-images/
Hope this helps :)

Best regards,
Nikko

Hi hotspot,

Have you tried to update it to the latest version 4.3.1?
This should have a backend option (Enfold > Performance) where you can disable it.

Best regards,
Nikko

Hi Dan,

Thanks for giving us ftp access. I have checked your site and it seems to be back though it does look messy.
Can you give us admin access as well so we can try to test install it for you.
Just post the login credentials in private content.

Best regards,
Nikko

Hi hackoffseries,

I checked on it again and it seems the code I gave you also causes some issues, please try to remove the height and width from this code:

#top.home #av_section_1 .av-section-video-bg iframe {
    width: 100%!important;
    height: 115% !important;
    top: 0 !important;
    -webkit-transform: scale(1) !important;
    -ms-transform: scale(1) !important;
    transform: scale(1) !important;
}

to:

#top.home #av_section_1 .av-section-video-bg iframe {
    top: 0 !important;
    -webkit-transform: scale(1) !important;
    -ms-transform: scale(1) !important;
    transform: scale(1) !important;
}

Let us know if this helps.
Btw, I’m using FHD and removing that code in web inspector makes the video show the whole screen without any blank spaces on the sides.

Best regards,
Nikko

Hi BlackThundarr,

Thanks for sharing the work-around that you made, we really appreciate it and it would really be helpful to everyone who needs help with this current issue. :)

Best regards,
Nikko

Hi Pascoflair,

The default wordpress themes are those that comes with wordpress (they are named after the years like twentyseventeen, twentyfifteen).
Switching the theme will make your site look different, you can use maintenance plugin to have your site in maintenance mode first before doing this. I was suggesting it since I most likely think that the issue is more on your hosting/server or probably the plugin and not really related with Enfold, this way we could know which is the cause of the issue and point you to the right direction :)

Best regards,
Nikko

Hi agolden85,

I apologize for my mistake.
There’s conflict with the jquery functions, it’s hard to make a workaround it.
You can download Enfold 4.2.6 from the link in private content. Please only keep the link to yourself.
It will expire in 30 days.

Best regards,
Nikko

Hi two_worlds,

I have checked it and noticed that there were some missing files, I tried to replace the via ftp however it was taking so long and getting disconnected and not completing the transfer.
I tried also upload via Appearance > Themes but I’m getting this error:

The link you followed has expired.

The solution I could find for it is: https://ph.godaddy.com/community/Managing-WordPress/Wordpress-theme-upload-error-quot-The-link-you-followed-has/td-p/101292#messageview_8
Can you adjust those settings so we can try to fix the layerslider issue.

Best regards,
Nikko

Hi BlackThundarr,

Thanks for providing the information, we have checked this and can confirm the issue and we already reported this bug.
We apologize for the inconvenience but for the meantime set the link manually for the product that doesn’t appear but rest assured that Kriesi and our devs will be working on fixing this issue :)

Best regards,
Nikko

Hi creativeyes,

I have replaced the code I gave on your site and changed it to:

@media only screen and (max-width:479px) {
  .html_header_top.html_header_sticky body#top #wrap_all #main {
    padding-top: 0 !important;
  }
}

It works now, let us know if you need further assistance.

Best regards,
Nikko