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Viewing 30 posts - 16,381 through 16,410 (of 25,536 total)
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  • in reply to: Demo import Enfold 2017 fails #954754

    Hey dhegarty,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Image in Logo Area Not Displaying After Update #954752

    Hi Keith,

    I have fixed it for you on your site. Here are the steps I took:

    1. Go to Enfold > Performance then in CSS file merging and compression set this to Disable – no CSS file merging and compression
    2. Still in Performance settings, check Delete old CSS and JS files?

    Let us know if it’s good on your end too.

    Best regards,
    Nikko

    in reply to: don't show text with mouse over images #954747

    Hi martabujan,

    I just checked the link and it’s pretty clear on what file you need to add the code:

    It is a browser feature but it is possible to hide them by adding following code to Functions.php file of your child theme in Appearance > Editor

    Just place the code at the bottom of functions.php, you can check it via Appearance > Editor in the WP Dashboard. If you have access to ftp, you can also find it there.
    I hope it’s clear.

    Best regards,
    Nikko

    in reply to: Disqus and AVIA builder on posts #954745

    Hi Davide,

    No worries, I think it happens to everyone of us sometimes :)
    Just glad that we could help. Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Child theme difficulties #954743

    Hey lzevon,

    It can be done by going to Enfold > Performance then in CSS file merging and compression set this to Disable – no CSS file merging and compression
    then check Delete old CSS and JS files? check on the frontend and it worked fine and showing the css code coming from style.css. I removed the css code in Enfold > General Styling after this and enabled css compression again and unchecked Delete old CSS and JS Files. :)

    Best regards,
    Nikko

    Hey loudcow,

    Thanks for giving us the link.
    However I tried to credentials you gave but it doesn’t work, please check.

    Best regards,
    Nikko

    in reply to: WooCommerce SSL/HTTPS Not Working #954738

    Hi Kyle,

    Glad that you have resolved it :)
    Let us know if you need further assistance or if we can close this thread.

    Best regards,
    Nikko

    Hey govus,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    Hey Eckhard,

    Layerslider is still working in Enfold 4.3.1.
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    in reply to: Remove comment and date from Blog Posts Element #954730

    Hey kmcevoy101,

    Try adding this css code in Quick CSS (located in Enfold > General Styling):

    .html_modern-blog .avia-content-slider .slide-meta {
        display: none;
    }

    Hope this helps :)

    Best regards,
    Nikko

    in reply to: Social Share Button in Avia #954729

    Hey Donna6500,

    Can you give us a link to your site/page where we can see the social icon? or atleast tell us what social icon you’re using since there are lots of social icons you might be using.
    So we can give you css codes that should change this behavior. You can post the link in private content if you want it to be seen only by moderators.

    Best regards,
    Nikko

    Hey onastvar,

    Try adding this css code in Quick CSS (located in Enfold > General Styling):

    .home #fullscreen_slider_1 span.image-overlay.overlay-type-extern {
        display: none !important;
    }

    Hope it helps :)

    Best regards,
    Nikko

    in reply to: Import Demo Fails for Enfold 2017 #954726

    Hey farangsamui,

    To import it manually, you can go to Tools > Import > select WordPress and click on the Install Now link below it then click on Run Importer after, then upload the xml file.
    You should see this xml file in enfold > includes > admin > demo_files folder if you extract the zip file you have downloaded from themeforest.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Woocomerce Gallery Images single product #954724

    Hi stevegjacobs,

    Can you try adding this css code in Quick CSS (located in Enfold > General Styling):

    #top .single-product-main-image .thumbnails {
        width: 100%;
    }
    
    #top .single-product-main-image .thumbnails a {
        width: 15%;
        margin-left: 0.8%;
        margin-right: 0.8%;
    }

    Hope it helps :)

    Best regards,
    Nikko

    in reply to: woocommerce product category display #954722

    Hi Steve,

    Glad that Rikard helped you and that the changes you made worked perfectly. :)
    Let us know if you need further assistance or if we can close this thread.

    Best regards,
    Nikko

    in reply to: Background Video Audio #954718

    Hi Chiuhn,

    Glad that Victoria helped you. :)
    Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Image Caption with Link Error #954716

    Hi Briana,

    I have checked it and the problem is caused by this shortcode which breaks the link:

    [av_button label='Shop Now' link='manually,https://marketingmaintenance.com.au/clients/myb/tops/' link_target='' size='medium' position='center' icon_select='yes-right-icon' icon='ue875' font='entypo-fontello' color='theme-color' custom_bg='#444444' custom_font='#ffffff' custom_class='' admin_preview_bg='' av_uid='av-6iym']

    because the ALB image has a link and adding a link inside it breaks it.

    Best regards,
    Nikko

    in reply to: Individual blog pages not mobile-friendly #954708

    Hi hackoffseries,

    Glad that Basilis helped you :)
    Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    Hi medi-paper,

    Glad that Ismael and Basilis helped you. :)
    Let us know if you need further assistance or if we can close this thread.

    Best regards,
    Nikko

    in reply to: Text hidden behind menu on internal links #954703

    Hey neuropetvet,

    Thanks for giving us admin access, however I have tried it out but it doesn’t work, please check.
    The example page you gave doesn’t show unless we’re logged in, so I guess we’ll wait for the admin access first.

    Best regards,
    Nikko

    in reply to: STOCK PHOTOS #954701

    Hey ClareBDM,

    You should see it in Media > Library.
    The link you gave is local only to your computer thus we could not access it.
    Can you give us a screenshot on your homepage where the slider of construction demo appears and also screenshot of your Media library? so we can atleast know what it looks on your end.

    Best regards,
    Nikko

    in reply to: Problem with sliders #954699

    Hi msulecki,

    I have checked the page/link you gave and I could see the slider and the slider images.
    Can you give us a screenshot on how it looks on your end?

    Best regards,
    Nikko

    in reply to: Mixed content in avia merged styles #954696

    Hey damadorpl,

    In Performance settings at the bottom there’s this checkbox: Delete old CSS and JS files? try to check it and save and flush out cache if you have.
    Can you give us a link to your site as well so we can take a closer look.
    You can post the link in private content if you want it to be seen only by moderators.

    Best regards,
    Nikko

    in reply to: Portfolio Item Preview T #954691

    Hi goodinkcreative,

    Glad to hear that. :)
    Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

    in reply to: Stock photos #954687

    Hey ClareBDM,

    Does the image on the construction demo show on your site as well? if that appears, you should see it in Media Library as well.
    If images have failed to be imported on your site it’s a different issue. It will be a bit hassle but the solution I could think is either reimport the demo again or just grab the images from the demo site: https://kriesi.at/themes/enfold-construction/
    Hope it helps.

    Best regards,
    Nikko

    Hey robert_tina,

    Can you give us temporary admin and ftp access? so we can check on it further.
    Just post the details in private content, so it’s only visible to the moderators.

    Best regards,
    Nikko

    in reply to: Change size in product image in Online store #954681

    Hey brunet77,

    You should find it in Appearance > Customize > Woocommerce > Product Images.
    You might need to reupload the image to crop it to the size changed, however if you have a lot of images to be changed you can use plugins such as regenerate thumbnails to do it.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Attaching payment gateway #954674

    Hey Mickeyboy000,

    Enfold doesn’t provide this functionality however if you’re planning on selling products, I would suggest using woocommerce plugin which also has some paypal integrations.
    You can also search for plugins that might provide you with the setup you would like to have.
    Hope this helps.

    Best regards,
    Nikko

    in reply to: Category page with articles on multiple pages #954672

    Hey Flavio1963,

    Can you give us a link to the category page mentioned? category pages by default should show articles as long as there are post in that category.
    You can post the link in private content if you want it to be visible only to the moderators.

    Best regards,
    Nikko

    in reply to: Show videos from Enfold gallery – custom code #954669

    Hi Adrian,

    Glad that Victoria helped you.
    Each element in the Advanced layout builder has different functionalities though some of them have similar or common functionalities and style.
    Thanks for using Enfold and have a great day! :)

    Best regards,
    Nikko

Viewing 30 posts - 16,381 through 16,410 (of 25,536 total)