Hi jamesvid,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey callum18,

Since you’re using the rss icon, try using this css code instead:

#top #wrap_all .av-social-link-rss a:before {
    content: '';
    width: 20px;
    height: 20px;
    display: inline-block;
    vertical-align: middle;
    background: url(https://kidnappedinbcn.hl345.dinaserver.com/wp-content/uploads/2017/09/TripAdvisor-logo.png) no-repeat center center;
    background-size: contain;
}

Best regards,
Nikko

Hi Willem7904,

We’ll try to help with it, can you give us ftp access so we can check on it further?
As for the ddos attack, I think you can ask your webhost for help regarding this since it’s more of a security issue.

Best regards,
Nikko

Hey SakuraD,

Can you try adding this php code in functions.php:

function av_return_100(){ return 80; }
add_filter('jpeg_quality', 'av_return_100');
add_filter('wp_editor_set_quality', 'av_return_100');

Best regards,
Nikko

Hi wealthyone,

Try also deactivating temporarily the caching plugin it might help.

Best regards,
Nikko

Hi H,

I see, I have tested it out and also could not figure why this is happening.
There are no js errors but the mobile map isn’t rendering as it should and just leave an empty space.
I’ll ask my colleagues to take a look at it as well.

Best regards,
Nikko

Hi ptolda,

I see, can you try the solution posted in this thread: https://kriesi.at/support/topic/again-one-problem-with-merged-css/#post-1082689
Hope it helps.

Best regards,
Nikko

Hi joerg,

I apologize for the delayed response.
I can’t get past through this popup window (even using the credentials), screenshot in private content.

Best regards,
Nikko

Hi ceiton,

Try adding this css code as well (you can merge it with the same media query):

@media only screen and (max-width:767px) {
  #socket .sub_menu_socket li {
    margin-top: 16px;
    margin-bottom: 4px;
  }
}

Hope it helps.

Best regards,
Nikko

Hi ilkbaharkunduzu,

The best way is override function avia_pagination in functions.php of your child theme.
However if there are changes in that function, you’ll not get it unless you update the code as well, but this is rarely happens (in pagination atleast).
As for translation, as long as you keep the same format then it will be translated.

Best regards,
Nikko

Hi Mathias,

We apologize for the delayed response.
Have you set Blog Content length to Excerpt?
Best regards,
Nikko

Hi tivo_designs,

Try adding !important to the code I gave so it will not get overriden since it has a higher css selector priority:

@media only screen and (max-width:767px) {
#top .phone-info span, 
#top .phone-infor span a {
    color: #76992a;
  }
}

Best regards,
Nikko

Hi rainrockit,

I tried to check on other older versions but I couldn’t find yelp or tripadvisor.
Also if you notice all others is using entypo-fontello while yelp and tripadvisor uses fontello, I think it can’t locate the file that has the font.
Entypo Fontello font is located in wp-content > themes > enfold > config-templatebuilder > avia-template-builder > assets > fonts folder, and you should see entypo-fontello fonts (.eot, .svg, .ttf and .woff).
Try to check if fontello font is existing in your backup, it maybe the key to retrieve it.

Best regards,
Nikko

Hi axels1983,

To be honest I’m not familiar with that plugin and it’s outside the scope of our support.
We are using woocommerce hooks to insert tweaks to the woocommerce pages, this is the hook we use to show product sorting:

add_action( 'woocommerce_before_shop_loop', 'avia_woocommerce_frontend_search_params', 20);

Maybe you can try to ask what hook the plugin is using to show the simple auction menu, maybe this will help in figuring out how to resolve the incompatability.

Best regards,
Nikko

Hi ptolda,

Thanks for giving us admin access.
I have enabled CSS file merging and compression back, then unchecked Delete old CSS and JS files? since it’s only recommended if you’re not using a caching plugin.
Then I flushed out the cache from WP Super Cache and that fixed it.

Best regards,
Nikko