Hi newmediologo,

Please do the suggestion above.
The issue will be resolved on the next release of Enfold but not on WordPress.

Best regards,
Nikko

Hi mrsecommerce,

Please try adding this CSS code in Quick CSS, located in Enfold > General Styling:

.html_elegant-blog #top.archive .post-entry .minor-meta, 
.html_elegant-blog #top.archive .post-entry .post-title {
    text-transform: lowercase !important;
}

Best regards,
Nikko

Hi marko7,

PHP 7.4.12 was released after the latest version of Enfold was released, please try to switch to PHP 7.3 and see if it helps.

Best regards,
Nikko

Hey rpetru,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hey Peter Colón,

Thanks for contacting us!
Since you are still using Enfold 4.4 which still uses API key to update, it’s not possible to update via Theme Options.
Please backup your site first, then try to do the following steps:
1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
4. Log in to WordPress as and Admin.
5. Install and activate a maintenance plugin and put your site in Maintenance mode.
6. Go to Appearance > Themes, switch to a default WordPress theme like TwentyTwenty then delete Enfold.
7. Click on the ADD NEW button.
8. Click on the UPLOAD THEME button.
9. Click BROWSE and choose enfold.zip file
10. Click the INSTALL NOW button and switch to Enfold or your child theme.
11. Remove the maintenance mode then deactivate and remove the maintenance plugin.

Once done, generate an Envato personal token using the account you used to purchase Enfold then add the token in the Theme Options, you can check the details on our documentation: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Nikko

Hi nick_obee,

Thanks for giving us admin access.
This is now fixed, the Head text in Head Teacher is the cause of the issue, the workaround to make it work is to wrap it inside a strong tag (bold), wrapping it in heading tags also work but when it’s a paragraph, it results in a 403 Forbidden Error since your server blocks this text and the page builder is not loaded.

Best regards,
Nikko

Hi Haim,

Thanks for contacting us!
can I download Enfold theme for trial?
Unfortunately, we don’t offer trial version however if you don’t like the theme, you can contact Envato support and request a refund.
And does it support RTL?
Yes :)

Best regards,
Nikko

Hi likefps,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi fcp,

I have checked on your site and noticed that the font does not exist or atleast not registered.
You’ll know if the font is recognized when you create an icon element and you’ll see it show up there.

Best regards,
Nikko

Hi IntelligentSolutions,

We’re glad that we could help :)
Thanks also for using Enfold and have a great day!

Best regards,
Nikko

Hi fastlook,

If you could find the option in the cPanel to enable/disable Mod Security then I would suggest turning it on when you’re not modifying the site and turning it off when you edit something on your pages.
But if you don’t have control over it then would suggest disabling it on your site since the settings on the Mod Security has some conflict with our page builder.

Best regards,
Nikko

Hi Fabrice,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Alexander,

Please replace the code I gave with this one: (this should adjust columns to equal height on desktop and tablets but not on mobile)

function equal_height_columns(){
?>
<script>
(function () {
	const wrapper = document.querySelector(".equal-columns");
	const columns = wrapper.querySelectorAll(".av_one_full");
	let media = window.matchMedia("(min-width:768px)");
	let max = 0;
	
	function adjustHeight(el) {
	  el.style.height = max + "px";
	}
	
	function defaultHeight(el) {
	  el.style.height = "auto";
	}
	
    function maxHeight(el) {
		max = Math.max(max, el.clientHeight);
	}
	
	function checkMediaWidth(myMedia) {
		if (myMedia.matches) {
			columns.forEach(maxHeight);
			columns.forEach(adjustHeight);
		} else {
			columns.forEach(defaultHeight);
		}
	}
	
	media.addListener(checkMediaWidth);
	checkMediaWidth(media);
})();
</script>
<?php
}

add_action('wp_footer', 'equal_height_columns');

Best regards,
Nikko

Hi redeyedprince,

It’s fixed.
The reason it appears is because of the documentation and license folders, I have removed it.

Best regards,
Nikko

Hi crtdude,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko