Hi MyGirlFriday805,

Can you give us temporary cPanel access? just change the password once this is fixed.

Best regards,
Nikko

Hi Tim,

Can you give us temporary admin access? so we can look into the plugin’s code.

Best regards,
Nikko

Hi subrakavi,

You’re welcome :)
Just let us know if you need further assistance.

Best regards,
Nikko

Hi djabsolut,

Can you try to update to the latest version (Enfold 4.7.6.4)?
Just make sure to have a backup first.

Best regards,
Nikko

Hi MyGirlFriday805,

Can you give us FTP access on this as well? so we can check further on the issue.

Best regards,
Nikko

Hi mnoack1,

I have disabled Javascript file merging and compression in Enfold > Performance.
Seems like caching is causing some js errors. After several days, please try to enable it back.
For now, please review your site.

Best regards,
Nikko

Hey Steve,

Can you try adding this CSS code in Quick CSS (located in Enfold > General Styling):

@media only screen and (max-width:767px) {
 #top .av-special-heading-tag {
    word-break: break-word;
  }
}

Hope it helps.

Best regards,
Nikko

Hi Famigliacinquepuntozero,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi Heimkinopartner,

Please try the solution posted by Rikard on this thread: https://kriesi.at/support/topic/alternate-menu-for-mobile-2/#post-1266995
Hope it helps.

Best regards,
Nikko

Hi RS,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi shihanze,

Thanks for reporting it to us!
The site is selling Enfold illegally (most likely including other themes and pro plugins).
The only site where Enfold is sold is in ThemeForest/Envato.

Best regards,
Nikko

Hi jknetdesign,

I tried to check on your site and it seems you have already done this by using a Grid Row.
Let us know if you still need further assistance.

Best regards,
Nikko

Hey Katja,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi subrakavi,

I see, please this code instead:

.parent-pageid-28831 #avia-menu {
    display: none;
}

Best regards,
Nikko

Hi Caryl,

Please setup a staging site (a duplicate of your site) where we can safely try to apply some solutions, without affecting your live site.
Once a solution is made then we can apply that to your live site and lessen the risk of causing issues to the live site.
Here’s a simple tutorial to follow: https://themeisle.com/blog/wordpress-staging-site/

Best regards,
Nikko