Page 206 – Support | Kriesi.at – Premium WordPress Themes

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March 9, 2021 at 10:36 am in reply to: bug enfold theme since update latest version #1286659

Nikko
Inactive Moderator

Hi laptophobo,

Can you create a new thread and give us temporary admin credentials (put in private content)? and we’ll try to check further on the issue.

Best regards,
Nikko

March 9, 2021 at 10:01 am in reply to: na.woocommerce-pagination #1286656

Nikko
Inactive Moderator

Hi Presumebox,

I’m from the Philippines.

Best regards,
Nikko

March 9, 2021 at 6:31 am in reply to: bug enfold theme since update latest version #1286634

Nikko
Inactive Moderator

Hi laptophobo,

Please go to Enfold > Performance > Javascript file merging and compression and set it to Disable – no Javascript file merging and compression
Let us know if this helps.

Best regards,
Nikko

March 9, 2021 at 6:28 am in reply to: Accordion will not open #1286631

Nikko
Inactive Moderator

Hi noslenwerd,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

March 9, 2021 at 6:27 am in reply to: 4.8.1 Problem with videos and Easy Slider #1286630

Nikko
Inactive Moderator

Hi Roger,

Thanks, I have made the following steps on the stage site which fixes the issue:
1. Go to Enfold > Performance, then disabled Javascript file merging and compression.
2. Purged SG Cache

Enabling it back seems to cause some js issues (because older js files that were merged and compressed are fetched) which affect videos and sliders.

Best regards,
Nikko

March 9, 2021 at 6:16 am in reply to: na.woocommerce-pagination #1286629
Nikko
Inactive Moderator
Hi Presumebox,

We apologize for the delayed response.
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko
March 9, 2021 at 6:11 am in reply to: Auto Saving even if I do not do anynithing #1286628

Nikko
Inactive Moderator

Hi Daniele,

Thanks for the FTP access, however, it seems to be empty (see screenshot in private content)

Best regards,
Nikko

March 9, 2021 at 5:56 am in reply to: How to adjust background color and styling of blog filter options? #1286626

Nikko
Inactive Moderator

Hi jorisbl,

Thanks, we have made changes to your site.
The subtext which shows up before is removed, please review your site.

Best regards,
Nikko

March 8, 2021 at 12:57 pm in reply to: 4.8.1 Problem with videos and Easy Slider #1286426

Nikko
Inactive Moderator

Hi Roger,

Can you setup a staging site so we can investigate further on the issue? Here’s a simple tutorial you can follow to create a staging site.
Once done, please give us temporary admin access and post the credentials in private content.

Best regards,
Nikko

March 8, 2021 at 12:55 pm in reply to: Enfold default font #1286425

Nikko
Inactive Moderator

Hi Frank,

Go to Enfold > General Styling > Fonts > Default content font size.

Best regards,
Nikko

March 8, 2021 at 12:45 pm in reply to: Background Image also under header #1286420

Nikko
Inactive Moderator

Hi Anneloes1981,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

March 8, 2021 at 12:44 pm in reply to: .png image scroll over back layer #1286418

Nikko
Inactive Moderator

Hi Eline,

We’re happy to hear that :)
If you need assistance don’t hesitate to create a new thread.
Thanks for using Enfold and have a great day!

Best regards,
Nikko

March 8, 2021 at 12:42 pm in reply to: Fullscreen Slider Caption text colors #1286416

Nikko
Inactive Moderator

Hi Osmar0811,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

March 8, 2021 at 12:39 pm in reply to: Menu overlapping logo #1286415
Nikko
Inactive Moderator
Hi Richard,

Can you try adding this CSS code in Quick CSS:
```
@media only screen and (max-width:1340px) {
  .responsive #top #header .av-main-nav .menu-item {
    display: none;
  }

  .responsive #top #header .av-main-nav .menu-item-avia-special {
    display: block;
  }
}
```
Best regards,
Nikko
March 8, 2021 at 12:21 pm in reply to: Pagination options for Portfolio Grid #1286413

Nikko
Inactive Moderator

Hi richardwilding,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

March 8, 2021 at 10:13 am in reply to: bug enfold theme since update latest version #1286365

Nikko
Inactive Moderator

Hi Nat,

We’re glad to hear that :)
I believe the cached version of 4.8 was fetched before that’s why the issue was showing and now the cache has been flushed and everything is working properly.

@laptophobo is the issue still showing on your end?

Best regards,
Nikko

March 8, 2021 at 10:03 am in reply to: Moving Coupon Form on Checkout Page #1286362

Nikko
Inactive Moderator

Hi advteksol,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

March 8, 2021 at 10:03 am in reply to: Articles with expiration date #1286361

Nikko
Inactive Moderator

Hey grafiko_at_62,

Please try to check this tutorial: https://www.greengeeks.com/tutorials/article/set-an-expiration-date-on-post-content-in-wordpress/
Hope this helps.

Best regards,
Nikko

March 8, 2021 at 6:54 am in reply to: Magazine Blog Layout Show Excerpt Text #1286316
Nikko
Inactive Moderator
Hi ceakins1908,

Sure, please go to wp-content > themes > enfold > config-templatebuilder > avia-shortcodes > magazine > magazine.php (line 1250-1261):
```
if( $style == 'small' )
{
    if( empty( $this->atts['thumbnails'] ) )
    {
            $image = '';
            $extraClass = 'av-magazine-no-thumb';
    }
}
else
{
    $excerpt = ! empty( $entry->post_excerpt ) ? $entry->post_excerpt : avia_backend_truncate( $entry->post_content, apply_filters( 'avf_magazine_excerpt_length', 60 ), apply_filters( 'avf_magazine_excerpt_delimiter', ' ' ), '…', true, '' );
}
```
Replace it with:
```
if( $style == 'small' )
{
    if( empty( $this->atts['thumbnails'] ) )
    {
            $image = '';
            $extraClass = 'av-magazine-no-thumb';
    }
}

$excerpt = ! empty( $entry->post_excerpt ) ? $entry->post_excerpt : avia_backend_truncate( $entry->post_content, apply_filters( 'avf_magazine_excerpt_length', 60 ), apply_filters( 'avf_magazine_excerpt_delimiter', ' ' ), '…', true, '' );
```
Let us know if this helps.

Best regards,
Nikko
March 8, 2021 at 5:27 am in reply to: Show portfolio description in the frontend #1286285

Nikko
Inactive Moderator

Hi mai,

I see, can you give us a screenshot of how the code I gave will look on your end (so we can assess if it’s cached or not) then give us a mockup of how you want it to look so we can give you some CSS code that should help achieve that design.

Best regards,
Nikko

March 6, 2021 at 7:36 am in reply to: misaligned icon lists #1285991
Nikko
Inactive Moderator
Hi gregcarrollLMG,

The code won’t work you’ll need to use page id number in order to tweak this for a specific page, for the work page you can use this CSS code:
```
#top.page-id-189 .avia-icon-list-container .iconlist_content {
    min-height: 82px;
}
```
Hope it helps.

Best regards,
Nikko
March 6, 2021 at 7:14 am in reply to: Can't update #1285989

Nikko
Inactive Moderator

Hey otherdavid,

I believe you have download the “All files & documentation” instead of “Installable WordPress file only”.
For your current zip file please do the following:
1. right-click over the zip file (downloaded from themeforest) and extract/unzip it.
2. It should generate a new folder, open it and look for the enfold folder.
3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip)
4. Use this to upload in Appearance > Themes.
Hope it helps.

Best regards,
Nikko

March 6, 2021 at 7:11 am in reply to: How to increase the height of the footer #1285987

Nikko
Inactive Moderator

Hi trosty1618,

We’re glad to hear that :)
Thanks for using Enfold and have a great weekend!

Best regards,
Nikko

March 6, 2021 at 7:09 am in reply to: 4 picture in a row with left and write padding #1285986
Nikko
Inactive Moderator
Hi hooman80,

We apologize for the delayed response.
The issue seems to show only in Chrome and Edge, Firefox does not show the issue.
Please try adding this code in Quick CSS:
```
.four-in-a-row .avia-image-container.avia-align-center {
    margin-bottom: 0;
}

.four-in-a-row .avia-image-container.avia-align-center + .av_textblock_section {
    padding-top: 10px !important;
    background-color: #ebceca;
}
```
Hope this helps.

Best regards,
Nikko
March 6, 2021 at 6:35 am in reply to: Privacy in consent message of custom contact form not showing in IE #1285984
Nikko
Inactive Moderator
Hi Marcos Q.,

We apologize for the delayed response and thanks for providing the screenshots.
Can you try adding this CSS code in Quick CSS, located in Enfold > General Styling:
```
.avia-msie #top .av-form-labels-hidden .input_checkbox_label {
  position: static;
}
```
Let us know if this helps.

Best regards,
Nikko
March 6, 2021 at 6:19 am in reply to: Mise a jour enfold Enfold (4.7.6.4) a la place de enfold 4.2.3 en WordPress 5.6 #1285979

Nikko
Inactive Moderator

Hi deferlantes,

We’re glad to hear that :)
Thanks for using Enfold and have a great weekend!

Best regards,
Nikko

March 6, 2021 at 6:17 am in reply to: Separate front end on the phone #1285977

Nikko
Inactive Moderator

Hi Maximilian,

Can you give us the link to your site? so we can check the mobile version.
You can post the link in private content, if you don’t want to show it to the public.

Best regards,
Nikko

March 6, 2021 at 6:15 am in reply to: Accordion will not open #1285976

Nikko
Inactive Moderator

Hey noslenwerd,

There’s an error showing up in the web console.
Please go to Enfold > Performance > Javascript file merging and compression and set it to Disable – no Javascript file merging and compression
Let us know if this helps.

Best regards,
Nikko

March 5, 2021 at 2:09 pm in reply to: Show portfolio description in the frontend #1285737
Nikko
Inactive Moderator
Hi mai,

Please see the screenshot in private content.
If you check via web inspector, and see Elements, you would see this code is not showing:
```
#portfolio-category-description > div {
    text-align: center;
    padding: 0 20px 20px;
    color: #999;
}
```
Also the description seems to be empty.

Best regards,
Nikko
March 5, 2021 at 1:55 pm in reply to: Flexibles Masonry #1285729

Nikko
Inactive Moderator

Hi Petra,

It’s still possible if you use Perfect Automatic Masonry.
Though you need to use an image processor to crop images and follow this guideline:

To qualify for “very wide” or “very high” the image must have a aspect ratio of 16:9 or higher

Best regards,
Nikko
Author

Posts

Viewing 30 posts - 6,151 through 6,180 (of 25,536 total)

← 1 2 3 … 205 206 207 … 850 851 852 →