Hi blinkmm,

I tried to login with the credentials you gave but I’m getting this error, please check.

ERROR: Incorrect username or password.

Best regards,
Nikko

Hi TommasoCarmenati,

1. Yes and it is compatible, I’m using WP 5.7 and Enfold 4.8.1 on my local server and I don’t have any issues.
But if you experience any issues, go to Enfold > Performance > then disable Javascript file merging and compression and flush out cache from any caching plugins.
Also make sure to have a backup first :)

2. You can change the settings without any issues except Enfold > Performance > Javascript file merging and compression, you can try to enable it now then check, if it’s all good then you can keep this enabled otherwise just disable it again.

3. We don’t handle the sales in the theme, I would suggest trying to contact first the Themeforest/envato support.

Best regards,
Nikko

Hi Lin84,

Thanks, can we request for FTP access?
I can modify it with the current access you gave but it’s a bit risky with just the Theme Editor, if I make a mistake and it causes a fatal error I could not undo it, but with FTP access I would not lose access and be able to undo any mistake.

Best regards,
Nikko

Hi Stromboli77,

If you have upload the Roboto font in Enfold > Import/Export/… > Custom Font Manager, and you see it listed.
The next thing you need to do is go to Enfold > General Styling > Fonts (tab), if it’s currently set to Roboto, what you need to do is to go to the bottom of the dropdown and you’ll see Uploaded Fonts (located at Enfold -> Import/Export) then choose the font below: Roboto (100, 300, 400, 500, 700, 900)
Hope this helps.

Best regards,
Nikko

Hi Alan,

You’re welcome :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi spat154,

We’re happy to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi Kelly Vance,

It’s the ID number that WordPress generated for that specific menu item.
In order to target the correct menu item, you can right-click over the Divisions menu item, click Inspect and you should be able to get this result: https://imgur.com/ue7rlsF
In the screenshot you’ll see that the ID is menu-item-15360.
Hope this helps.

Best regards,
Nikko

Hi alvaromhr,

What version of PHP are you using?

Best regards,
Nikko

Hi TommasoCarmenati,

Thanks for giving us admin access.
It seems the cached version of the merged and minified js file is still served which causes some error.
We have disabled both Javascript file merging and compression and CSS file merging and compression to fix the issue, please wait for a few or several days before enabling it again.

Best regards,
Nikko

Hi Pas7o,

We’re glad to hear that :)
Thanks for using Enfold and have a great day!

Best regards,
Nikko

Hi 4xsample,

Please go to Enfold > General Styling > Quick CSS, then add this CSS code:

#avia-menu .avia-menu-text .dashicons {
    vertical-align: middle;
}

Best regards,
Nikko

Hi rmatus,

We’re glad that you were able to fix this by yourself :)
I just want to add, basically to improve the code a bit and avoid using !important:

/* Burger Menu at 1200px for iPad */
@media only screen and (max-width: 1200px) {
  .responsive #top .av-main-nav .menu-item {
    display: none;
  }

  .responsive #top .av-main-nav .menu-item-avia-special {
    display: block;
  }
}
/* END Burger Menu at 1200 px */

Hope this helps.

Best regards,
Nikko

Hi Orla,

The code above just check if you are in the backend, if you are then it exits the function and if you aren’t then it continues to execute the code after it.
You can refer on the codex: https://developer.wordpress.org/reference/functions/is_admin/

Best regards,
Nikko

Hi romualdlaurent,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
   ( to be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

Best regards,
Nikko

Hi SumanaNataraj,

Can you give us a temporary admin access, as well as FTP access? so we can check on the error and try to fix the issue.
Just post the credentials in private content.

Best regards,
Nikko