Forum Replies Created
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August 13, 2021 at 5:40 am in reply to: Japanese text alignment in Fullwidth Easy Slider & Timeline #1316522
Hi MKUltraman,
Reply in private content.
Best regards,
NikkoHi Anna,
I have enabled Show Advanced Options in Enfold > Performance.
Then in Unique timestamp of merged files and WP object cache bug I have set it to Fix WP bug, add unique timestamps.
Please observe for few hours/days if the js/css is still being regenerated every time.Best regards,
NikkoHi Alex,
We are glad to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoAugust 12, 2021 at 2:37 pm in reply to: Column shortcodes getting There has been a critical error on this website. #1316457Hi road66,
I apologize for the delayed response.
I could not reproduce it on my end, however, I do see it on your staging site and tried the method I posted above.
Can you try to remove the current dev/staging site then create a new one then try to update it to Enfold 4.8.6.1? it the issue won’t show up then most likely it will not cause any issue on the production site.Best regards,
NikkoHi FamalcoGroup,
I apologize for the delayed response.
I checked your blog page and I could see two blogposts, one for desktop (grid) and other for tablet and mobile versions (list) and both are using Blog Posts element, are you referring to this?
Grid version displays properly, so I’m not sure about the issue, can you give us more context?Best regards,
NikkoHi Evelyn,
We’re happy to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoAugust 9, 2021 at 9:41 am in reply to: Help me, please.Enfold Theme:There has been a critical error on this website. #1315795Hi Alan,
The reason for the error is this module is not enabled: PHP ZipArchive Extension
It is a necessary module for importing the demo without it, importing demo would not work.Best regards,
NikkoHi mhoffman2,
I tried to login with the credentials you gave however it returns:
ERROR: Incorrect username or password.Please check.
Best regards,
NikkoHi ikaika72,
Thanks for giving us a link, I tried to check on the video and it’s really unavailable (video link in private content).
I tried to use the video ID however the results are the same.Best regards,
NikkoHi PowerBusWay,
Can you try adding this CSS code in Enfold > General Styling > Quick CSS:
#top .logo { display: table; } #top .logo a { display: table-cell; vertical-align: middle; }Best regards,
NikkoAugust 8, 2021 at 2:33 am in reply to: Where can I change the responsive setting for smartphones, tablets and desktop? #1315072Hi coolicious,
You can use those codes to override the current ones, just place it in Enfold > General Styling > Quick CSS.
Best regards,
NikkoHi Createve_Solutions,
Thanks for giving us admin access, I can see this error in the backend:
The last time we checked your key, we couldn't connect to Envato: Purchases could not be accessed Your username: XXXXXXXXXXXX E-mail could not be accessed (only required for your information) The following errors occurred: Purchases: Error code 403 received from Envato: Forbidden: - response_code: 403 - reason: scope-missing email received error code 403 from Envato: Forbidden: - code: not_authenticated Purchases: Your purchases cannot be accessed. We cannot check for updates.Please follow the instructions in https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token
Make sure that the permission is the same as the one shown in the documentation and it should work.Best regards,
NikkoAugust 8, 2021 at 2:14 am in reply to: Help me, please.Enfold Theme:There has been a critical error on this website. #1315070Hi Alan,
Please enable PHP ZipArchive Extension
You can verify this in LayerSlider WP > Options > System Status (or go to the link in private content)
You can request your hosting provider to assist you with enabling it in the cPanel.Best regards,
NikkoHi Susana,
Is this already fixed?
I have checked the page and it seems to use the correct logo, I have posted a screenshot in the private content.
If it’s still not showing properly then most likely it from the browser cache.Best regards,
NikkoHi Jessica,
Thanks for giving us admin access.
I have checked your posts and since you are using the Advanced Layout Builder, everything shown in the body of the page is added and controlled manually, those things are removed only shows when Default Editor is used.
You can just add those elements via Advanced Layout Builder, for the title, use the Special Heading.Best regards,
NikkoHi MJM,
I tried to checked the error logs however it says “Request has expired”
Best regards,
NikkoHi Thomas,
I have checked your site and it seems to show a Critical Error
Can you try to update it to Enfold 4.8.6? as it contains patches for issues reported in 4.8.5Best regards,
NikkoAugust 7, 2021 at 9:39 am in reply to: Column shortcodes getting There has been a critical error on this website. #1315006Hi road66,
Thanks for giving us both admin and FTP access.
For pages (or custom post type pages) that are still receiving the error even when updated to the latest version of Enfold (4.8.6), please do the following.
1. Edit the page (custom post type page) and copy all the content in the editor.
2. Create a new page (literally from pages) and paste the content. (just use a new tab)
3. Go back to page with issue and delete all the content.
4. Copy the content from the new page and paste it to the page with the issue.
I tried to do put the content in notepad instead of a new page and it doesn’t fix the issue.Best regards,
NikkoAugust 7, 2021 at 9:32 am in reply to: Column shortcodes getting There has been a critical error on this website. #1315005Hi tedfinch,
All I did was mentioned in my post here: https://kriesi.at/support/topic/column-shortcodes-getting-there-has-been-a-critical-error-on-this-website/#post-1313433
And yes, the fixes I made is integrated in 4.8.6 (the fix was provided by our dev :))As to make sure if the update is safe, I would suggest setting up a staging site which is basically a duplicate of your live site just placed in a subdomain and try to update there first.
Here’s a simple tutorial you can follow on how to make it: https://themeisle.com/blog/wordpress-staging-site/Best regards,
NikkoAugust 6, 2021 at 4:26 am in reply to: Add in Masonry after title also the Author's name and category #1314740Hi Dave,
The code just gets the author of the post/portfolio so it should show only the same author even with different users.
Can you give us more context on this? so we can try to understand better what you’re trying to achieve.Best regards,
NikkoHi Gabriele,
I apologize for the delayed response.
I tried to access FTP and tried different settings but all results to:530 Errore critico: Impossibile collegarsi al server, verificare i dati di autenticazione usati e la corretta configurazione del filtro accessi FTP se attivoBest regards,
NikkoHi gabrieleomini,
Can you give us an admin access to the site? just change the password once it’s fixed.
Also, please give us FTP access, so we can try to debug the error.
Just post the credentials in private content.Best regards,
NikkoHi mmsdev,
Can you give us both temporary admin access and FTP access? so we can try to debug the issue.
Please post the credentials in private content.Best regards,
NikkoHi Colin,
We are happy to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoAugust 2, 2021 at 9:06 am in reply to: Wrapper reset is overriding element settings in Enfold 4.8.4 #1313849Hi Jiri,
We are happy to hear that :)
Thanks for using Enfold and have a great day!Best regards,
NikkoHi Ink_Eye,
Thanks, I have modified the section and it seems to be displaying properly on my end using Chrome and Firefox.
Please review the page.Best regards,
NikkoAugust 2, 2021 at 5:02 am in reply to: Column shortcodes getting There has been a critical error on this website. #1313805Hi tedfinch,
The error is caused by the columns and as for where this issue usually appears, I think it seems to happen on some custom post type which is what is used by learning plugins, on other instances I see it being reported by those who use events plugin.
Best regards,
NikkoAugust 2, 2021 at 4:57 am in reply to: Version 4.8.4 – Breaks edit in header & catalogue element items #1313803Hi asteratos,
Thanks and you’re welcome :)
Best regards,
NikkoHi dbtpath,
I have checked your site and noticed that the code I gave isn’t fetched.
Can you give us temporary admin access? so we can try to check on the backend why it wasn’t working.
Please put the credentials in private content.Best regards,
NikkoHi CaptOM89,
Thanks for giving us both admin and FTP access.
This is now fixed, please review your site.
Let us know if there are pages that still has issues.Best regards,
Nikko -
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